HP S LP1965, S LP2465, S LP2065 manual Troubleshooting, Solving Common Problems

Page 39

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem

Possible Cause

Solution

 

 

 

Screen is blank.

Power cord is disconnected.

Connect the power cord.

 

 

 

 

Power switch on front panel of the

Press the front panel power button.

 

monitor is turned off.

 

 

 

 

 

Master power switch on rear panel

Turn the master power switch to On.

 

of the monitor is turned Off.

 

 

 

 

 

Video cable is improperly

Connect the video cable properly. Refer to Chapter 3,

 

connected.

Setting Up the Monitor for more information.

 

 

 

 

Screen blanking is active.

Press any key on the keyboard or move the mouse to

 

 

inactivate the screen blanking utility.

 

 

 

Image appears blurred,

Brightness and contrast are too

Press the —/Autobutton on the front panel. If this does

indistinct, or too dark.

low.

not correct the image, press the Menu button to open the

 

 

Basic OSD Menu, and adjust the brightness and contrast

 

 

scales as needed.

 

 

 

Image is not centered

Position may need adjustment.

Press the Menu button to access the OSD menu. Select

 

 

Image Control/Horizontal Position or Vertical Position to

 

 

adjust the horizontal or vertical position of the image.

 

 

 

Check Video Cable is

Monitor video cable is

Connect the DVI-D signal cable to the DVI-I connector

displayed on screen.

disconnected.

on the computer, or the VGA to DVI-I cable to the DVI-I

 

 

connector on the computer. Be sure that the computer

 

 

power is off while connecting the video cable.

 

 

 

Out of Range. Set

Video resolution and/or refresh

Restart the computer and enter Safe Mode. Change the

Monitor to 1280 × 1024

rate are set higher than what the

settings to a supported setting (see Table B-4 LP1965

@ 60Hz is displayed on

monitor supports.

Model Factory Preset Modes). Restart the computer so

screen. (LP1965 19" model)

 

that the new settings take effect.

 

 

 

Out of Range. Set

Video resolution and/or refresh

Restart the computer and enter Safe Mode. Change the

Monitor to 1600 × 1200

rate are set higher than what the

settings to a supported setting (see Table B-5 LP2065

@ 60Hz is displayed on

monitor supports.

Model Factory Preset Modes). Restart the computer so

screen. (LP2065 20" model)

 

that the new settings take effect.

 

 

 

Out of Range. Set

Video resolution and/or refresh

Restart the computer and enter Safe Mode. Change the

Monitor to 1920 × 1200

rate are set higher than what the

settings to a supported setting (see Table B-6 LP2465

@ 60Hz is displayed on

monitor supports.

Model Factory Preset Modes). Restart the computer so

screen. (LP2465 24" model)

 

that the new settings take effect.

 

 

 

ENWW

Solving Common Problems 33

Image 39
Contents HP LP1965 19, LP2065 20, and LP2465 24 LCD Monitors Third Edition November Document Part Number About This Guide Iv About This Guide Table of contents Canadian Notice Solving Common ProblemsEntering User Modes Modifications CablesHP LP1965, LP2065, and LP2465 Models Product FeaturesEnww Important Safety Information Safety and Maintenance GuidelinesMaintenance Guidelines Cleaning the MonitorShipping the Monitor Installing the Monitor Pedestal Base Setting Up the MonitorComponent Function Rear Components3Connecting the DVI-I to VGA Signal Cable Selecting the Signal Connectors and CablesConnecting the Monitor 7Using the Cable Management Feature 9Swiveling the Monitor Setting Up the Monitor Adjusting the Monitor10Adjusting the Height LP2065 and LP2465 models Turning on the Monitor 12Connecting USB Devices Connecting USB DevicesRemoving the Monitor Pedestal Base Using the Accessory RailsRemoving the Monitor Pedestal Base Mounting the MonitorEnww 18Locating the Rating Labels Locating the Rating LabelsEnww Image Color Matching File Operating the MonitorSoftware and Utilities Information FileInstalling the .INF and .ICM Files Installing from the CDDownloading from the Worldwide Web Using the Auto-Adjustment Function 1Monitor Front Panel Controls Front Panel ControlsUsing the On-Screen Display Menu Adjusting the Monitor SettingsOSD Menu Selections 2OSD Menu OSD Menu Enww Optimizing Digital Conversion Using the HP Display Assistant UtilityIdentifying Monitor Conditions Sleep Timer ModeInstalling the HP Display LiteSaver Software 3HP Display LiteSaver Configuration OptionsHP Display LiteSaver SRGB Support Changing the Color TemperatureEnww Solving Common Problems TroubleshootingProblem Possible Cause Using the Worldwide Web Preparing to Call Technical SupportHardware configuration Hardware and software you are using Enww Technical Specifications Table B-1LP1965 Model SpecificationsLP1965 Model LP2065 Model Table B-2LP2065 Model SpecificationsLP2465 Model Table B-3LP2465 Model SpecificationsRecognizing Preset Display Resolutions Table B-4LP1965 Model Factory Preset ModesTable B-5LP2065 Model Factory Preset Modes Table B-6LP2465 Model Factory Preset Modes Entering User Modes Energy Saver FeatureCables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsCanadian Notice Avis CanadienEuropean Union Regulatory Notice German Ergonomics Notice Japanese Notice Korean Notice Power Cord Set RequirementsRestriction of Hazardous Substances RoHS Japanese Power Cord RequirementsProduct Environmental Notices Materials DisposalLCD Monitor Quality and Pixel Policy Appendix D LCD Monitor Quality and Pixel Policy