HP 2310ei manual Troubleshooting, Solving Common Problems

Page 27

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

Problem

Solution

 

 

Power LED is not on.

Make sure the Power button is on, and the power cord is properly connected to a grounded

 

power outlet and to the monitor.

 

Select Management in the OSD menu, and then select Bezel Power LED. Check if the

 

Bezel Power LED option is set to Off and, if so, set to On mode.

 

 

Screen is blank.

Connect the power cord. Turn on the power.

 

Connect the video cable properly. See Setting Up the Monitor on page 6 for more

 

information.

 

Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.

 

 

Image appears blurred,

Press the Menu button to open the OSD menu, and adjust the brightness and contrast

indistinct, or too dark.

scales.

 

 

Check Video Cable appears

Connect the appropriate video cable (DisplayPort, DVI, or HDMI) between the computer and

on screen.

monitor. Be sure that the computer power is off while connecting the video cable.

 

 

Input Signal Out of Range

Restart your computer and enter Safe Mode. Change your settings to a supported setting

appears on screen.

(see the table in Preset Video Modes on page 25). Restart your computer so that the new

 

settings take effect.

 

 

Picture is fuzzy and has

Adjust the contrast and brightness controls.

ghosting, shadowing

Make sure that you are not using an extension cable or switch box. HP recommends

problem.

 

plugging the monitor directly into the graphic card output connector on the back of your

 

computer.

Unable to set the monitor to the optimal resolution.

Make sure the graphics card supports the optimal resolution.

Make sure the latest supported driver is installed for the graphics card. For HP and Compaq systems, you can download the latest graphics driver for your system from: http://www.hp.com/support. For other systems, refer to the Web site for your graphics card.

Screen is black or displaying at a lower resolution while displaying high-definition (HD) content.

Check if your monitor and computer support HDCP. Refer to High-Bandwidth Digital Content Protection (HDCP) on page 10 or http://www.hp.com/support.

ENWW

Solving Common Problems 21

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Contents 2310e and 2310ei LCD Monitors First Edition April Document Part Number About This Guide Iv About This Guide Table of contents Appendix a Troubleshooting HP 2310e/2310ei LCD Monitors Product FeaturesEnww Important Safety Information Safety and Maintenance GuidelinesMaintenance Guidelines Safety PrecautionsShipping the Monitor Cleaning the MonitorSetting Up the Monitor Unpacking the MonitorAssembling the Monitor 2Inserting the Monitor Panel Connecting the DVI-D Video Cable Connecting Monitor CablesConnecting the Hdmi Cable 2310e Model Only Connecting the DisplayPort Video CableConnecting the Power Cord High-Bandwidth Digital Content Protection HdcpSelecting Video Input Connectors Adjusting The TiltTurning on the Monitor 7Tilt Adjustment Adjusting the SwivelInstalling Drivers Operating the MonitorCD Software and Utilities Button Icon Description Front-Panel ControlsOSD Menu Selections Using the On-Screen Display OSDEnww Power-Saver Feature on Enww DVI Identifying Monitor ConditionsPower-Saver Feature Solving Common Problems TroubleshootingHave the following information available when you call Locating the Rating Label HP LCD Monitors Technical SpecificationsEntering User Modes Preset Video ModesLCD Monitor Quality and Pixel Policy Cables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsCanadian Notice Avis CanadienEuropean Union Regulatory Notice German Ergonomics Notice Japanese Notice Korean Notice Power Cord Set RequirementsJapanese Power Cord Requirements Product Environmental NoticesEnergy Star Qualification Product Environmental Notices Turkey EEE Regulation
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2310ei, 2310e specifications

The HP 2310e is a high-performance monitor designed to cater to the needs of both professional and personal users, providing a blend of exceptional display quality, advanced features, and versatile connectivity options. This 23-inch LED-backlit display offers Full HD resolution of 1920 x 1080 pixels, ensuring sharp and vibrant visuals whether for work, gaming, or multimedia consumption.

One of the standout features of the HP 2310e is its IPS (In-Plane Switching) panel technology, which ensures that users enjoy consistent and accurate color reproduction from wide viewing angles. Unlike traditional TN panels, the IPS technology provides rich colors and excellent contrast, making it ideal for graphic designers, photographers, and anyone working in visual fields. The 178-degree viewing angle allows multiple users to view the screen without significant color distortion, enhancing collaborative work environments.

The sleek and elegant design of the HP 2310e is another key characteristic. It features a modern, slim profile along with a polished black finish that blends seamlessly into any workspace. The monitor is also equipped with a height-adjustable stand that offers tilt, swivel, and pivot functionalities, allowing users to customize their viewing angle for maximum comfort.

Connectivity is crucial in today’s digital landscape, and the HP 2310e does not disappoint. It offers multiple ports, including HDMI, DisplayPort, and VGA, making it compatible with a wide range of devices from laptops and desktops to gaming consoles. This versatility is particularly beneficial for users who need to switch between different sources or use multiple devices simultaneously.

Another significant aspect of the HP 2310e is its energy efficiency. The monitor is designed to meet Energy Star standards, helping users to reduce power consumption without sacrificing performance. This makes it an environmentally friendly choice for consumers conscious of their ecological footprint.

In summary, the HP 2310e monitor combines stunning visual performance with ergonomic design, making it a premier choice for both professionals in creative industries and everyday users needing a reliable display. Its combination of IPS technology, flexible connectivity options, and energy-efficient design ensures that it meets a wide array of needs in a visually appealing package.
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