Troubleshooting
Mac
If you are unable to print, uninstall and reinstall the software:
Note: The uninstaller removes all of the HP software components that are specific to the device. The uninstaller does not remove components that are shared by other products or programs.
To uninstall the software:
1.Disconnect the HP Photosmart from your computer.
2.Open the Applications:
3.
To install the software:
1.To install the software, insert the HP software CD into your computer’s CD drive.
2.On the desktop, open the CD and then
3.Follow the onscreen instructions.
English
Network Troubleshooting
Use this section to solve problems you might encounter when setting up a network connection.
The product cannot be found during software installation
If the HP software is unable to find your product on the network during software installation, try the following troubleshooting steps. If you have a wireless connection, start with step 1 and proceed through step 4 as necessary.
Wireless connections
Step 1: Determine if the product is connected to the network by running the Wireless Network Test and following any instructions provided.
To run the Wireless Network Test
1.Press button next to Scan.
2.Press button next to Wireless Menu.
3.Press button next to Wireless Settings.
4.Press button next to Run Wireless Network Test.