HP 7515 - C311a, 7510 - C311a manual Additional warranty options Cartridge supply upgrade

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Chapter 9

This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Photosmart 7510 Series)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

For the list of support phone numbers, visit www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Cartridge supply upgrade

If the supply upgrade is not successful, try getting your printer to recognize the supply upgrade cartridge.

To get the printer to recognize the supply upgrade cartridge:

1.Remove the supply upgrade cartridge.

2.Insert the original cartridge in the carriage.

3.Close the cartridge access door, then wait until the carriage stops moving.

4.Remove the original cartridge, then replace with the supply upgrade cartridge.

5.Close the cartridge access door, then wait until the carriage stops moving.

If you still receive a supply upgrade problem error message, contact HP support for help.

Click here to go online for more information.

36 Solve a problem

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Contents HP Photosmart 7510 Series Contents Connectivity HP Photosmart 7510 Series Help Chapter HP Photosmart 7510 Series Help Printer parts Get to Know the HP PhotosmartFront view of the printer Top and rear views of the printerChapter Control panel featuresTips for getting to know the printer Chapter Get to Know the HP Photosmart How do I? Chapter How do I? Print photos from a memory card PrintLoad paper Print photo on full-size paperLoad media Select Print MediaLoad 10 x 15 cm 4 x 6 inch paper a. Raise photo tray lid Load envelopes Load A4 or 8.5 x 11 inch paperDescription Recommended papers for photo printingRecommended papers for printing and copying Print tips Tips for print successChapter Print Scan to a computer or memory card Copy and scanSided copy a. Load paper Copy text or mixed documentsCopy text or mixed documents Tips for copy and scan success Touch Print SettingsOn the Web Services Settings menu, touch Turn ePrint On Use Web ServicesPrint with HP ePrint To get started with ePrintVisit the HP ePrintCenter website Use Print AppsTo manage apps Set up your printer with an existing eFax number Set up the printer for faxing requiredSend and receive faxes with eFax Register with eFaxFax Issues and Questions Fax SettingsSend a fax Receive a faxClean ink smear Clean printhead automaticallyWork with cartridges Check the estimated ink levelsReplace the cartridges To clean ink smear from the printer displayTo replace the cartridges Replace the cartridges Order ink supplies Cartridge warranty informationTips for working with ink Chapter Work with cartridges To clear a paper jam from the two-sided printing accessory Solve a problem Get more help Clear carriage jam Clear the paper jam from the automatic document feederTo clear a paper jam from the automatic document feeder Solve copy and scan problem Solve print problemSolve networking problem HP support by phoneTo get the printer to recognize the supply upgrade cartridge Additional warranty options Cartridge supply upgradeInk cartridge problem Check cartridge access doorPrepare printer Printhead failureInk window Electrical contacts Older generation cartridges Setup cartridgesChapter Solve a problem Connectivity Wireless Settings Menu methodAdd the HP Photosmart to a network Push Button PBC methodTo connect the product with the Wireless Setup Wizard Change from a USB connection to a wireless networkTips for setting up and using a networked printer Change network settingsConnect a new printer To open the embedded Web server Advanced printer management tools for networked printersTechnical information To disable the usage information functionCartridge chip information Specifications Copy specifications Print specificationsAlignment skew Your products Eco features Ink cartridge yield Scan specificationsEnvironmental product stewardship program Plastics To enable or disable Auto Power-OffTo set Energy Save Mode Power consumptionEnvironmental product stewardship program Chapter Regulatory notices Regulatory model identification number Regulatory notices Products with wireless LAN devices Regulatory wireless statementsFrance Regulatory wireless statements Chapter Technical information Index Symbols/Numerics
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