Troubleshooting

Q3450-90241

*Q3450-90241*

Q3450-90241

Problem: The Remove and check print cartridges message appears after you insert print cartridges.

Action: Remove print cartridges. Make sure you remove all tape from copper contacts. Close the access door.

Problem: The paper has jammed.

Action: Remove the back access door and gently pull out any paper. Turn the device off, and then on. Load the paper again.

Problem: You did not see the screen prompting you to connect the USB cable.

Action: Remove, and then re-insert the HP all-in-one Windows CD. Refer to

Section A.

Problem: The Microsoft Add Hardware screen appears.

Action: Click Cancel. Unplug the USB cable, and then insert the HP all-in-one

Windows CD. Refer to Section A.

Problem: The Device Setup Has Failed To Complete screen appears.

Action: Verify that the control-panel overlay is ﬁrmly attached. Unplug the

HP all-in-one and plug it in again. Check all connections. Make sure the USB cable is plugged into the computer. Do not plug the USB cable into a keyboard or non- powered hub. Refer to Section A.

Problem: The Macintosh software does not install.

Action: Make sure the USB cable is plugged into the computer before installing the software. Do not plug the USB cable into a keyboard or non-powered hub. Refer to Section A. For network software problems, see the Network Guide.

Refer to the User Guide for more information. Printed on recycled paper. Visit www.hp.com/support for assistance.