Troubleshooting, If you are unable to print

Troubleshooting

If you are unable to print...

Check for error messages and resolve them. If you are still unable to print, try the following in order:

Windows

Mac

Make sure that your HP ENVY is set as the default printer and is not offline.

To do this:

1.On the Windows taskbar, click Start.

2.Then click:

•• Devices and Printers

(Windows 7®)

•• Printers (Windows Vista®)

•• Control Panel,and then click Printers and Faxes (Windows XP®)

Look for your printer to see if it has a check mark in a circle next to it. If not, right-click the printer icon and select Set as default printer from the menu.

To check that your printer is not offline, right-click the printer icon and ensure that Use Printer Offline and

Pause Printing are not selected.

Check your print queue:

1. In System Preferences, click:

•• Print & Fax (Mac OS X v10.6)

•• Print & Scan (Mac OS X v10.7)

2.Click the Open Print Queue button.

3.Click a print job to select it.

4.Use the following buttons to manage the print job:

•• Delete: Cancel the selected print job.

•• Resume: Continue a paused print job.

•• If you made any changes, try to print again.

English

Power on troubleshooting

If your printer does not turn on, try the following steps:

1.Unplug the power cord.

2.Plug the power cord back in, and then touch the button.

Network troubleshooting

Run a Wireless Network Test to check that your printer is on the network:

1.On the printer display, touch the Wireless icon to open the Wireless menu.

2.Touch Settings, then select Wireless Network Test.

A Wireless Network Test report prints when the test completes.

If your printer is not connected to the network:

3.Touch the Wireless icon to open the Wireless menu.

4.Select Settings, then Wireless Setup Wizard.

5.Follow the instructions on the screen.

For more information, go to the HP Wireless Printing Center website

(www.hp.com/go/wirelessprinting). The HP Wireless Printing Center is an online reference guide to setting up your home network and HP printer for wireless printing. On this website, you will find information that can help you prepare your wireless network, set up or reconfigure your printer, and troubleshoot your setup (including using the Windows Network Diagnostic Utility).

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