HP Enterprise File Services WAN Accelerator manual Contacting HP

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Technical Support

Contacting HP

This section describes how to contact HP.

Telephone numbers for worldwide technical support are listed on the following HP web site: http://www.hp.com/support. From this web site, select the country of origin. For example, the North American technical support number is 800-633-3600.

NOTE: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

‹Technical support registration number (if applicable)

‹Product serial numbers

‹Product model names and numbers

‹Applicable error messages

‹Operating system type and revision level

‹Detailed, specific questions

HP Storage Web Site

The HP web site has the latest information on this product, as well as the latest drivers. Access the storage site at: http://www.hp.com/country/us/eng/prodserv/storage.html. From this web site, select the appropriate product or solution.

HP NAS Services Web Site

The HP NAS Services site allows you to choose from convenient HP Care Pack Services packages or implement a custom support solution delivered by HP ProLiant Storage Server specialists and/or our certified service partners. For more information see us at: http://www.hp.com/hps/storage/ns_nas.html.

INTRODUCTION

HP STORAGEWORKS ENTERPRISE FILE SERVICES REMOTE COPY UTILITY REFERENCE MANUAL

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Contents 392364-003 HP StorageWorks Enterprise File Services Remote Copy UtilityPage Contents Index Chapter HP EFS RCU CommandsIntroduction About This GuideTypes of Users Organization of This Guide Boldface Document ConventionsAdditional Resources Hardware and Software DependenciesRelated Reading Contacting HP HP Storage Web Site HP NAS Services Web SiteIntroduction Overview HP EFS Remote Copy UtilityHP EFS RCU Deployment FeaturesTransparent Prepopulation HP EFS Remote Copy Utility Installing the RCU Installing and Using the RCUTo install the RCU on a Client and serverUpgrading from RCU 2.1 to Modifying the Default RCU ParametersScheduling Tasks for the RCU Running the RCU from the Command-Line InterfaceRCU on a client To schedule tasks forTo start the RCU in server mode as a Windows service Copying DataTo copy data To mirror data Mirroring DataTransparently Prepopulating Cifs Data Monitoring Data To run the RCU in monitor modeRestricting Clients Additional RCU FeaturesCreating Log Files To restrict clientsExcluding Files and Directories Specifying Time Limits Specifying Wild CardsClient Actions HP EFS RCU CommandsCopy SyntaxPrepop MirrorParameters DescriptionExcludepath Client OptionsMaxretries ExampleTimeout Server OptionsMaxretrywait Allowabspath AllowclientipDenyclientip Serverdebug ServerMonitor Monitoring ActionsMonitoridlewait MonitormaxwaitLogging Options LogfileLogfilemax Logfilename Global OptionsLogfilenum QuietCompareacls ConfigfilePort ReadtimeoutRecvbuf SendbufHP EFS RCU Commands RCU IndexIndex
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