HP L5006tm Touchscreen manual Online Technical Support Preparing to Call Technical Support

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6.Exit regedit when done.

7.Shut Down and restart the machine. A restart is required before the setting will take effect.

A cursor is not visible. To make the cursor visible, first, open Control Panel > Elo Touchscreen > Mode tab. Check if the Hide arrow mouse pointer box is checked; if yes, un-check it and click OK. If a mouse is not installed on the computer, Shut Down the computer, install a mouse, then restart the computer. The cursor should now be visible. You may then Shut Down and remove the mouse, or leave it connected, as desired.

If connecting multiple monitor systems, all monitors must be configured to have independent resolution control (as in two monitors, each at 1024 x 786 resolution), rather than a single, large desktop (as in 2048 x 768). Multiple individual video cards are automatically set up as individual monitors. Some multiport video cards can be configured either way; in this case, the video driver must be set up properly. Once the multiport video has been properly configured, the Elo Universal driver should be removed and reinstalled. Some multiport video cards can only be configured as a single large desktop, and they will not work with Elo's multiple monitor driver setup.

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●The monitor

●Monitor model number

●Serial number for the monitor

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Hardware and software you are using

ENWW

Online Technical Support 19

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Contents L5006tm and L5009tm Touchscreen Monitors Page About This Guide Iv About This Guide Table of contents Appendix D Native Resolution HP L5006tm Touchscreen Product FeaturesHP Compaq L5009tm Touchscreen Important Safety Information Safety and Maintenance GuidelinesCleaning the Monitor Maintenance GuidelinesShipping the Monitor Identifying Rear Connectors Setting Up the MonitorConnecting the Cables Installing Drivers from the CD Installing the Serial or USB Touch DriversDownloading Drivers from the Web Mounting the Monitor to a Desktop Removing the Monitor StandLocating the Rating Labels Tilting the MonitorOperating the Monitor Installing the Monitor DriverInformation File Image Color Matching FileAdjusting the Monitor Installing the .INF and .ICM FilesInstalling from the CD Downloading from the Worldwide Web1Monitor Front Panel Controls Front Panel ControlsOSD Menu Table Using the On-Screen DisplayIdentifying Monitor Conditions Power Management System2OSD Menu OSD and Power Lock/Unlock Solving Common Problems TroubleshootingClick the Alignment/Calibration button Touchscreen TipsDrill down to Hkeylocalmachine System CurrentControlSet Enum Online Technical Support Preparing to Call Technical Support Table B-1HP L5006tm Specifications Technical SpecificationsOSD Table B-2HP Compaq L5009tm SpecificationsEnww IntelliTouch Surface Acoustic Wave Technology Table B-3IntelliTouch SpecificationsAcoustic Pulse Recognition Technology Table B-4APR SpecificationsTable B-5Factory Preset Modes Recognizing Preset Display ResolutionsEntering User Modes HP L5006tm and L5009tmEnergy Saver Feature Federal Communications Commission Notice Agency Regulatory NoticesModifications CablesAvis Canadien Canadian NoticeEuropean Union Regulatory Notice Japanese Power Cord Requirements Japanese Notice Korean Notice Power Cord Set RequirementsGerman Ergonomics Notice Materials Disposal Product Environmental NoticesTurkey EEE Regulation Input Video 15 LCD Native Resolution
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