HP S2021 20-inch manual Preparing to Call Technical Support, Locating the Rating Label

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Preparing to Call Technical Support

If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical support. For technical support contact information, refer to the printed documentation included with the monitor.

Have the following information available when you call:

●Monitor model number

●Monitor serial number (located on the back of monitor or in the OSD display in the Information menu)

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Name and version of hardware and software you are using

Locating the Rating Label

The rating label on the monitor provides the product number and serial number. You may need these numbers when contacting HP about your monitor model.

The rating label is on the back of the monitor.

24 Appendix A Troubleshooting

ENWW

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Contents S1921/S1921d, S2021/S2021a LCD Monitors Page About This Guide Iv About This Guide Table of contents Appendix B Technical Specifications Appendix C Agency Regulatory NoticesProduct Features Compaq LCD MonitorsEnww Safety and Maintenance Guidelines Important Safety InformationSafety Precautions Maintenance Guidelines Cleaning the MonitorShipping the Monitor Unpacking the Monitor Setting Up the MonitorInstalling the Monitor Preparing the monitor for desktop usePreparing the monitor for wall-mounting 3Bottom view of monitor stand showing release button circled Enww To connect the VGA cable provided with select models Connecting CablesConnecting the VGA Analog Cable or DVI-D Digital Cable To connect the DVI-D cable provided with select modelsConnecting the Audio Cable select models 7Connecting the audio cables select modelsConnecting the Power Cable Adjusting the Tilt 9Tilt adjustmentDownloading updated drivers from the Internet Installing DriversInstalling the monitor driver software from the CD Operating the MonitorUsing the Auto Adjustment Function Select Open Auto Adjustment SoftwareIcon Description Power LEDFront-Bezel Controls Open, or select the OSD menuOK/Auto button function Minus and Plus +OSD button functionMenu button function Using the On-Screen Display OSD OK/Auto , + and Power button functionIcon Main Menu Options Sub-menu Options Description OSDLanguage Miscellaneous Input Select Reset Identifying Monitor ConditionsAdjusting Screen Quality Power-Saver FeatureOptimizing Analog Video Troubleshooting Solving Common ProblemsProblem Solution Getting Support from hp.com Do the followingStart button , Control Panel, and Hardware and Sound. Under Have the following information available when you call Preparing to Call Technical SupportLocating the Rating Label Technical Specifications SpecificationsEnvironmental Requirements Table B-2Models S2021\S2021a Preset Video Modes Power Cord Set Requirements LCD Monitor Quality and Pixel PolicyModifications Agency Regulatory NoticesFederal Communications Commission Notice CablesCanadian Notice Avis CanadienEuropean Union Regulatory Notice Japanese Notice Korean Notice Power Cord Set Requirements German Ergonomics NoticeMaterials Disposal Japanese Power Cord RequirementsProduct Environmental Notices Chemical Substances11363-2006 Turkey EEE Regulation