ASRock E3C204 manual Troubleshooting Procedures, If there is no power, If there is no video

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Chapter 5: Troubleshooting

5.1 Troubleshooting Procedures

Follow the procedures below to troubleshoot your system.

Always unplug the power cord before adding, removing or changing any hardware components. Failure to do so may cause physical injuries to you and damages to motherboard components.

1.Disconnect the power cable and check whether the PWR LED is off.

2.Unplug all cables, connectors and remove all add-on cards from the motherboard. Make sure that the jumpers are set to default settings.

3.Confirm that there are no short circuits between the motherboard and the chassis.

4.Install a CPU and fan on the motherboard, then connect the chassis speaker and power LED.

If there is no power...

1.Confirm that there are no short circuits between the motherboard and the chassis.

2.Make sure that the jumpers are set to default settings.

3.Check the settings of the 115V/230V switch on the power supply.

4.Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it does not.

If there is no video...

1.Try replugging the monitor cables and power cord.

2.Check for memory errors.

If there are memory errors...

1.Verify that the DIMM modules are properly seated in the slots.

2.Use recommended DDR3 1600/1333/1066 ECC DIMMs.

3.If you have installed more than one DIMM modules, they should be identical with the same brand, speed, size and chip-type.

4.Try inserting different DIMM modules into different slots to identify

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Contents E3C204-4L E3C204-V4L E3C204-V+ Disclaimer Copyright NoticeContents Software Support TroubleshootingIntroduction Package ContentsE3C204-4L / E3C204 SpecificationsE3C204-V4L / E3C204-V+ E3C204 / E3C204-V+ E3C204-4L / E3C204-V4LE3C204-4L E3C204Bios ASRock Instant Flash Unique FeaturesIntel Motherboard Layout E3C204-4LC204 Page E3C204 Page E3C204-V4L Page E3C204-V+ Page LAN Port LED Indications I/O Panel E3C204-4LE3C204 98 765 Green 1Gbps connection LGA1155 Block Diagram E3C204-4LSATA0 Marvell SATA2 SATA3 SATA1 SATA4 SATA5 SATA3M0 SATA3M1 Intel PCI-E X1 SLOT3 PCI-E X1 SLOT5 Screw Holes Pre-installation PrecautionsCPU Installation Page Page Installation of CPU Fan and Heatsink Installing a Dimm Installation of Memory Modules DimmPage Expansion Slots PCI and PCI Express Slots Installing an expansion cardJumpers Setup Onboard Headers and Connectors USB 2.0 Headers and Ports Auxiliary Panel Header Speaker Header CPU Fan Connectors Intelligent Platform Clear Cmos Pad Driver Installation Guide Hot Plug for Hard Disk Drives What is Hot Plug?Uefi Menu Bar IntroductionNavigation Keys Main Screen Instant Flash Advanced ScreenIntel Hyper Threading Technology CPU ConfigurationActive Processor Cores Intel SpeedStep TechnologyCPU C3 State Support Enhance Halt State C1ECPU C6 State Support Package C State SupportNorth Bridge Configuration South Bridge Configuration Storage Configuration Page Serial Port 1 Configuration Super IO ConfigurationSerial Port 2 Configuration Acpi Configuration USB Mouse Power On USB 2.0 Controller USB ConfigurationLegacy USB Support Security Device Support Trusted ComputingWhea Support Whea ConfigurationIntel Txtlt Support Intel Txtlt ConfigurationIntel ME Subsystem Serial Port Console Redirection Console Redirection SettingsConsole Redirection Voltage Control Hardware Health Event Monitoring Screen Clear Status Case Open FeatureBoot Screen Boot From Onboard LAN Security Screen Secure BootExit Screen Restore DefaultsSave Changes and Exit Discard Changes and ExitServer Management For E3C204-V4L, E3C204-V+ only BMC Network ConfigurationSystem Event Log Event Logs Change Smbios Event Log SettingsView Smbois Event Log Support CD Information Install Operating SystemRunning The Support CD Drivers MenuIf there is no power Troubleshooting ProceduresIf there are memory errors If there is no videoOther problems Unable to save system setup configurationsReturning Merchandise for Service Technical Support Procedures

E3C204 specifications

The ASRock E3C204 motherboard is an enterprise-grade solution designed for small to medium-sized businesses, featuring an LGA 1151 socket that supports the Intel Xeon E3-1200 v6/v5 and 8th/9th generation Core processors. This motherboard provides a robust platform for various applications, including data centers, file servers, and workstations.

One of its standout features is the dual-channel DDR4 memory architecture, supporting up to 64GB of ECC (Error-Correcting Code) memory. This capability ensures enhanced reliability and stability critical for enterprise operations, minimizing the risk of memory errors and data corruption. The E3C204 also boasts four DIMM slots, allowing for flexible memory configurations tailored to specific workload demands.

The ASRock E3C204 comes equipped with multiple expansion slots, including one PCIe 3.0 x16 slot and several PCIe x4 slots, providing ample opportunities for customization and upgradeability. These slots make it easy to integrate high-performance graphics cards, RAID controllers, or other expansion cards, catering to diverse needs such as virtualization or high-performance computing.

For connectivity, the motherboard features eight SATA III ports, enabling users to configure a reliable storage solution. RAID support (0, 1, 5, 10) further enhances data protection and performance by leveraging multiple drives to create redundant arrays. Additionally, the integrated Intel i210 Gigabit Ethernet controller ensures fast and reliable network connectivity, making it suitable for demanding network environments.

ASRock has also prioritized security with the E3C204 by incorporating Trusted Platform Module (TPM) support, offering advanced data encryption and protection features. This is particularly crucial for businesses that handle sensitive information and are focused on compliance with various security standards.

On the technological front, the E3C204 motherboard leverages ASRock's proprietary software and features such as ASRock's Instant Flash for BIOS updates and ASRock Cloud for remote management capabilities. These tools simplify system maintenance and ensure that administrators can keep their environments up-to-date and secure efficiently.

In summary, the ASRock E3C204 motherboard represents a well-rounded and versatile platform for enterprise applications, combining powerful processing capabilities, extensive memory support, flexible expansion options, and strong security features. Ideal for businesses looking for performance, reliability, and value in their server infrastructure, the E3C204 is a compelling choice for modern computing demands.