Alcatel SCRIBE EASY manual My phone cannot connect to the Internet, Invalid SIM card

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My phone cannot connect to a network or “No service” is displayed

Try connecting in another location.

Verify the network coverage with your operator.

Check with your operator that your SIM card is valid.

Try selecting the available network(s) manually

Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

Make sure that the internet access service of your SIM card is available.

Check your phone's Internet connecting settings.

Make sure you are in a place with network coverage.

Try connecting at a later time or another location.

Invalid SIM card

Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

Make sure the chip on your SIM card is not damaged or scratched.

Make sure the service of your SIM card is available.

Unable to make outgoing calls

Make sure you have dialed a valid number and have touched .

For international calls, check the country and area codes.

Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

Check your subscription status with your operator (credit, SIM card valid, etc.).

Make sure you have not barred outgoing calls.

Make sure that your phone is not in flight mode.

Unable to receive incoming calls

Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

Check your subscription status with your operator (credit, SIM card valid, etc.).

Make sure you have not forwarded incoming calls.

Make sure that you have not barred certain calls.

Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

Check that you have subscribed to this service with your operator.

Your caller has concealed his/her name or number.

I cannot find my contacts

Make sure your SIM card is not broken.

Make sure your SIM card is inserted properly.

Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

You can adjust the volume during a call by pressing the Volume Up/Down key.

Check the network strength .

Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription includes this service.

Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

Make sure that you have correctly recorded the number in your file.

Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

Contact your network operator to check service availability.

I cannot access my voicemail

Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

Try later if the network is busy.

I am unable to send and receive MMS

Check your phone memory availability as it might be full.

Contact your network operator to check service availability and check MMS parameters.

Verify the server centre number or your MMS profile with your operator.

The server centre may be swamped, try again later.

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Contents Quick Start Guide Table of contents Set-up Getting startedPower on your phone Power off your phoneHome screen Status bar Using the touchscreenSearch bar Lock/Unlock your screenPersonalize your Home screen Volume adjustment Using Onscreen KeyboardApplications and widgets list Application tabPlacing a call Text editingAndroid keyboard Touchpal InputConsulting your call memory Answering or rejecting a callAdding a contact Importing , exporting and sharing ContactsSending a text message Write messageSending a multimedia message To create and send emailsConnecting to a computer1 Connecting to the InternetWi-Fi GPRS/EDGE/3GTo turn on USB tethering or Portable Wi-Fi hotspot Data backupTouch Settings\Location access Touch Settings\Backup & reset\Back up my dataApplications Internal storageONE Touch Manager ONE Touch Upgrade Fota Upgrade UpgradeTraffic Safety Conditions of USEPrivacy 39 W/kg BatteryRegulatory information Contact your network operator to check service availability Bluetooth QD ID B020262Protection against theft LicencesDisclaimer WarrantyMy phone is frozen or cannot switch on TroubleshootingMy phone has not responded for several minutes My phone turns off by itselfCannot access my voicemail Am unable to use the features described in the manualMy phone cannot connect to the Internet Invalid SIM cardPhone cannot be detected by others via Bluetooth Settings\Developer options\USB debuggingHow to make your battery last longer SIM card PIN locked