SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the ONE TOUCH Manager Agent has activated.

•Check that you have marked the checkbox of USB debugging in

Settings\Developer options\USB debugging.

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Manager Installation.

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download.

•Select the microSD card as the location to store downloaded files.

•Check your subscription status with your operator.

The phone cannot be detected by others via Bluetooth

•Make sure that Bluetooth is turned on and your phone is visible to other users .

•Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer

•Make sure you follow the complete charge time (minimum 4 hours).

•After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.

•Switch on the backlight upon request.

•Extend the email auto-check interval for as long as possible.

•Update news and weather information on manual demand, or increase their auto-check interval.

•Exit background-running applications if they are not being used for a long time.

•Deactivate Bluetooth,Wi-Fi, or GPS when not in use.

The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications.

•This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperatures.