Alcatel ONE TOUCH 585/585D/585F manual Accessories, Troubleshooting, My phone cannot switch on

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23 Accessories (1) .....................

The latest generation of Alcatel GSM mobile phones offers a built-in handsfree feature that allows you to use the telephone from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.

Standard charger

Battery

USB cable

Stereo headset

Only use your telephone with Alcatel batteries, chargers and accessories in your box.

(1)Images for reference only.

24 Troubleshooting ................

Before contacting the service centre, you are advised to follow the instructions below:

• You are advised to fully charge (

) the battery for optimal

operation.

 

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use User Data Format and the One Touch Upgrade tool to perform phone formatting or software upgrading, (to perform User Data format, hold down # while simultaneously pressing the power on/off key). ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the phone data and profile via PC suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot switch on

•Check the battery contacts, remove and reinstall your battery, then turn your phone on

•Check the battery power level, charge for at least 20 minutes

•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software

My phone is frozen or has not responded for several minutes

•Restart your phone by pressing and holding the key

•Remove the battery and re-insert it, then restart the phone

•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software

My phone turns off by itself

•Check that your keypad is locked when you are not using your phone, and make sure power off key is not mis-contacted due to unlocking keypad.

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Contents Page Table of contents IntroductionMy friends Settings Opera Mini Facebook MTweet Palringo MediaCall log ToolsSafety and use 19.9Privacy One touch 585F/585DF Bluetooth QD ID B016876 Radio WavesGeneral information DisclaimerGetting started Charging the batterySet-up Power on your phone Power off your phoneHome screen Status BarYour mobile KeysBluetooth status Activated One touch 585F Battery charge levelMain screen icons Depending on your network operator Calls Making a callCalling your voicemail Receiving a callConference calls ContactsConsulting your contacts Adding a contact Available optionsMessaging Settings VoicemailBroadcast SMS ViewEmail account set-up Delete allCreate Email InboxOutbox SentOpera Mini FacebookMTweet PalringoAccess MediaCamera VideoFraming mode Recording modeMusic Further operations after shooting a videoRadio Playing with lyricsSettings Phone settingsMy friends Time and dateCall settings Security Dual SIM settings Call logNetwork ConnectivityTools AlarmCalendar Calculator ConvertorWorld clock Unit convertorJava Applications NewsPair and register your Bluetooth device WeatherAvailable options More information ForecastServices 17.4 WAPProfiles File manager Memory status Memory cardManaging audios, images, videos and others Formats and compatibility Making the most of your MobilePC suite One Touch Upgrade Latin input mode Character tableWebcam Telephone warranty Accessories TroubleshootingMy phone cannot switch on My phone turns off by itselfMy phone cannot charge properly My phone cannot connect to the InternetInvalid SIM card Unable to make outgoing callsAm unable to use the features described in the manual Cannot access my voicemailPhone cannot be detected by others via Bluetooth How to make your battery last longerSpecification without prior notice English CJA23F6ALAAA
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