Alcatel ONE TOUCH 585/585D/585F manual My phone cannot charge properly, Invalid SIM card

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Check the battery charge level

If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software

My phone cannot charge properly

Make sure you are using an Alcatel battery and the charger from the box

Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger

Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen

Make sure charging is carried out under normal conditions (0°C to +40°C)

When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is displayed

Try connecting in another location

Verify the network coverage with your operator

Check with your operator that your SIM card is valid

Try selecting the available network(s) manually (see page 51)

Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

Check that the IMEI number (press *#06# ) is the same as the one printed on your warranty card or box

Make sure that the internet access service of your SIM card is available

Check your phone's Internet connecting settings

Make sure you are in a place with network coverage

Try connecting at a later time or another location

Invalid SIM card

Make sure the SIM card has been correctly inserted (see page 14)

Make sure the chip on your SIM card is not damaged or scratched

Make sure the service of your SIM card is available

Unable to make outgoing calls

Make sure you have dialed a valid number and press the key

For international calls, check the country and area codes

Make sure your phone is connected to a network, and the network is not overloaded or unavailable

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not barred outgoing calls (see page 49)

Make sure that your phone is not in flight mode

Unable to receive incoming calls

Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not forwarded incoming calls (see page 49)

Make sure that you have not barred certain calls

Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

Check that you have subscribed to this service with your operator

Your caller has concealed his/her name or number

I cannot find my contacts

Make sure your SIM card is not broken

Make sure your SIM card is inserted properly

Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

You can adjust the volume during a call by pressing the key

Check the network strength

Make sure that the receiver, connector or speaker on your phone is clean

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Contents Page Introduction Table of contentsOpera Mini Facebook MTweet Palringo Media My friends SettingsCall log Tools19.9 Safety and usePrivacy Radio Waves One touch 585F/585DF Bluetooth QD ID B016876Disclaimer General informationSet-up Charging the batteryGetting started Power off your phone Power on your phoneHome screen Status BarKeys Your mobileMain screen icons One touch 585F Battery charge levelBluetooth status Activated Depending on your network operator Making a call CallsCalling your voicemail Receiving a callConsulting your contacts ContactsConference calls Available options Adding a contactMessaging Voicemail SettingsBroadcast SMS ViewDelete all Email account set-upInbox Create EmailOutbox SentFacebook Opera MiniMTweet PalringoMedia AccessCamera VideoRecording mode Framing modeMusic Further operations after shooting a videoPlaying with lyrics RadioPhone settings SettingsMy friends Time and dateCall settings Security Call log Dual SIM settingsNetwork ConnectivityCalendar AlarmTools Convertor CalculatorWorld clock Unit convertorJava News ApplicationsWeather Pair and register your Bluetooth deviceAvailable options More information Forecast17.4 WAP ServicesProfiles File manager Managing audios, images, videos and others Memory cardMemory status PC suite Making the most of your MobileFormats and compatibility Webcam Latin input mode Character tableOne Touch Upgrade Telephone warranty Troubleshooting AccessoriesMy phone cannot switch on My phone turns off by itselfMy phone cannot connect to the Internet My phone cannot charge properlyInvalid SIM card Unable to make outgoing callsCannot access my voicemail Am unable to use the features described in the manualPhone cannot be detected by others via Bluetooth How to make your battery last longerSpecification without prior notice English CJA23F6ALAAA
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