My phone cannot charge properly

•Check the battery charge level

•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software

•Make sure you are using an Alcatel battery and the charger from the box

•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen

•Make sure charging is carried out under normal conditions (0°C to +40°C)

•When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location

•Verify the network coverage with your operator

•Check with your operator that your SIM card is valid

•Try selecting the available network(s) manually (see page 51)

•Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06# ) is the same as the one printed on your warranty card or box

•Make sure that the internet access service of your SIM card is available

•Check your phone's Internet connecting settings

•Make sure you are in a place with network coverage

•Try connecting at a later time or another location

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see page 14)

•Make sure the chip on your SIM card is not damaged or scratched

•Make sure the service of your SIM card is available

Unable to make outgoing calls

•Make sure you have dialed a valid number and press the key

•For international calls, check the country and area codes

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not barred outgoing calls (see page 49)

•Make sure that your phone is not in flight mode

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not forwarded incoming calls (see page 49)

•Make sure that you have not barred certain calls

•Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator

•Your caller has concealed his/her name or number

I cannot find my contacts

•Make sure your SIM card is not broken

•Make sure your SIM card is inserted properly

•Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the key

•Check the network strength

•Make sure that the receiver, connector or speaker on your phone is clean