Unable to receive incoming calls |
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• Make sure your mobile phone is switched on and connected to a network (check | |
for overloaded or unavailable network) |
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• Check your subscription status with your operator (credit, SIM card valid, etc.) | |
• Make sure you have not forwarded incoming calls (see page 36) | |
• Make sure that you have not barred certain calls |
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The caller's name does not appear when a call is received | |
• Check that you have subscribed to this service with your operator | |
• Your caller has concealed his/her number |
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The sound quality of the calls is not optimal | key |
• You can adjust the volume during a call by means of the | |
• Check the radio reception icon level |
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I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to add contact in my directory
• Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail | |||
• Make sure your operator's voicemail number is correctly entered in "My | |||
numbers" |
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• Try later if the network is busy | |||
I am unable to send and receive MMS | |||
• Check your phone memory available as it might be full | |||
• Contact your network operator to check service availability and check MMS | |||
parameters (see page 31) | |||
• Verify the server centre number or your MMS profile with your operator | |||
• The server centre may be saturated; try again later | |||
The | icon is displayed on my standby screen | ||
• You have saved too many short messages on your SIM card; delete some of them | |||
or archive them in the product memory | |||
"No service" is displayed | |||
• You are outside of the network coverage area | |||
I have already entered 3 incorrect PIN codes | |||
• Contact your network operator to obtain the PUK code (Personal Unblocking | |||
Key) |
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I am unable to download new files | |||
• Check for free space |
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• Delete some files |
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• Check your subscription status with your operator | |||
The phone can't be detected by others via Bluetooth | |||
• Make sure that Bluetooth is turned on and your mobile phone is visible to other | |||
users (see page 41) |
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My mobile phone is dead, can't power on | |||
• Make sure your battery is not completely used up or damaged | |||
• Remove your battery, remove your SIM card then power it on again | |||
• Hold down | + | keys at same time to reset it (1) | |
(1) | All user phone data: contacts, photos, messages and files, |
69 | downloaded applications like Java games will be lost permanently. |
70 |