Alcatel M'Pop, 5020D, 5021E manual Accessories, Troubleshooting

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14 Accessories .......................

The latest generation of ALCATEL ONE TOUCH mobile phones offers a built-in handsfree feature that allows you to use the telephone from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.

1.Charger

2.Battery

3.USB cable

4.Stereo headset

Only use your telephone with the ALCATEL ONE TOUCH batteries, chargers and accessories in your box.

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15 Troubleshooting ................

Before contacting the service centre, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot be switched on

•Check the battery power level, charge for at least 20 minutes.

•If it still does not work, please reset the phone using the Power key and the Volume up key.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.

•Check the battery charge level.

My phone cannot charge properly

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to +40°C).

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Contents 5021E Table of Contents Safety and use Protect Your Hearing Chargers Regulatory information 5020D 5020E 5020X 5021E General information Protection against theftYour mobile Keys and connectorsDisclaimer Power key Volume KeysRecent apps key Home keyInstalling or removing the battery Installing or removing the microSD cardGetting started Set-upPower on your phone Power off your phoneCharging the battery Set up your phone for the first timeHome screen Using the touchscreenStatus bar Signal strength blue Status iconsNotification icons CableQuick settings bar Search barNotification panel Search by textLock/Unlock your screen Personalize your Home screenTo lock phone screen To unlock phone screenVolume adjustment Application tabUsing Onscreen Keyboard Onscreen Keyboard settingsAdjust the Onscreen Keyboard orientation Text inputText editing Android keyboardYou can edit the text you have entered You can also insert new textPhone call, Call log Contacts PhonePlacing a call Answering or rejecting a callCalling your voicemail Call settingsDuring a call Additional settings Caller ID Video call additional settings Caller IDConfiguring Internet SIP calling IP prefix numberPeople Call logConsult your contacts Managing contact groups Adding a contactEditing your contacts Communicating with your contactsContacts importing, exporting and sharing Displaying contactsJoining/Separating contacts AccountsMessaging, Email MessagingWrite message Turn on/off the sync & Auto-syncSending a text message Sending a multimedia messageAttach options Pictures Select a picture as attachmentManage messages Adjust message settings Gmail/Email GmailTo receive and read your emails Managing Gmails by LabelsTo reply or forward emails Address and then touchGmail settings Default responding to messagesAttachments To recent messages via Wi-Fi Auto-advanceGoogle Talk Chatting with your friendsTo add a new friend To close a chatSettings To manage your friendsCalendar & Alarm clock Calculator CalendarTo set an alarm ClockTo adjust alarm settings CalculatorConnecting to the Internet Wi-FiGetting connected GPRS/EDGE/3GBrowser Viewing web pages Manage links, history, downloads Manage bookmarksPasswords websites AccessibilityGeneral Privacy & securityConnecting to Bluetooth devices Connecting to a computer Sharing your phones mobile data connectionConnecting to virtual private networks Configuring Internet SIP callingLocate the item you want to download and install Touch Settings\Call settings\Internet call\AccountsGoogle Play Store To edit/remove an internet calling accountDownload and install To download & installTouch Accept & download To open the application you have downloadedManage your downloads Multimedia applications CameraTo take a picture To shoot a videoSettings in framing mode GalleryTo view a picture/play a video SlideshowWorking with pictures Batch operationYouTube MusicWatch videos 106Working with playlists Playing musicVideo Player Google Maps Get My LocationSearch for a location Star a locationGet driving, public transportation or walking directions View a list of starred itemsGet suggested routes for your trip 112Arrangement of Layers To connect with your friends To view your friends locationTo control what you share Others File ManagerSound Recorder RadioAlcatel Help Setup WizardOther applications Settings Wireless & networksBluetooth SIM managementDevice Display Audio profilesStorage Battery Location servicesPersonal ApplicationsSecurity Language & inputAdvanced settings Spell checkerPersonal dictionary Android keyboardBluetooth keyboard layout SwiftKey3 Languages & layoutsPersonalization Theme ThemeBackup and reset Accounts SystemQiuck Start Regulatory & SafetyAbout phone Show GPU view updates Show screen updatesDisable HW overlays Strict mode enabledMaking the most of your Phone ONE Touch ManagerONE Touch Upgrade UpgradeFota updates Telephone warranty 148Accessories TroubleshootingAm unable to use the features described in the manual My phone cannot connect to the InternetInvalid SIM card Unable to make outgoing callsCannot access my voicemail Settings\About phone\Advanced settings\USB debuggingPhone cannot be detected by others via Bluetooth How to make your battery last longerSpecifications