Alcatel 5020D My callers are unable to leave messages on my voicemail, Cannot access my voicemail

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My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Android Manager Agent has been activated.

•Check that you have marked the checkbox of USB debugging in

Settings\About phone\Advanced settings\USB debugging

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation.

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download.

•Check your subscription status with your operator.

The phone cannot be detected by others via Bluetooth

•Make sure that Bluetooth is turned on and your phone is visible to other users (see “6.3 Connecting to Bluetooth devices”).

•Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer

•Make sure you follow the complete charge time (minimum 2.5 hours).

•After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.

•Switch on the backlight upon request.

•Extend the email auto-check interval for as long as possible.

•Update news and weather information on manual demand, or increase their auto-check interval.

•Exit background-running applications if they are not being used for a long time.

•Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications.

•This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperatures.

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Contents 5021E Table of Contents Safety and use Protect Your Hearing Chargers Regulatory information 5020D 5020E 5020X 5021E General information Protection against theftKeys and connectors Your mobileDisclaimer Recent apps key Power keyVolume Keys Home keyGetting started Installing or removing the batteryInstalling or removing the microSD card Set-upCharging the battery Power on your phonePower off your phone Set up your phone for the first timeUsing the touchscreen Home screenStatus bar Notification icons Signal strength blueStatus icons CableNotification panel Quick settings barSearch bar Search by textTo lock phone screen Lock/Unlock your screenPersonalize your Home screen To unlock phone screenVolume adjustment Application tabAdjust the Onscreen Keyboard orientation Using Onscreen KeyboardOnscreen Keyboard settings Text inputYou can edit the text you have entered Text editingAndroid keyboard You can also insert new textPlacing a call Phone call, Call log ContactsPhone Answering or rejecting a callCall settings Calling your voicemailDuring a call Configuring Internet SIP calling Additional settings Caller IDVideo call additional settings Caller ID IP prefix numberCall log PeopleConsult your contacts Managing contact groups Adding a contactEditing your contacts Communicating with your contactsJoining/Separating contacts Contacts importing, exporting and sharingDisplaying contacts AccountsWrite message Messaging, EmailMessaging Turn on/off the sync & Auto-syncAttach options Pictures Sending a text messageSending a multimedia message Select a picture as attachmentManage messages Adjust message settings Gmail/Email GmailTo reply or forward emails To receive and read your emailsManaging Gmails by Labels Address and then touchAttachments To recent messages via Wi-Fi Gmail settingsDefault responding to messages Auto-advanceTo add a new friend Google TalkChatting with your friends To close a chatSettings To manage your friendsCalendar & Alarm clock Calculator CalendarTo set an alarm ClockTo adjust alarm settings CalculatorGetting connected Connecting to the InternetWi-Fi GPRS/EDGE/3GBrowser Viewing web pages Manage links, history, downloads Manage bookmarksGeneral Passwords websitesAccessibility Privacy & securityConnecting to Bluetooth devices Connecting to a computer Sharing your phones mobile data connectionConnecting to virtual private networks Configuring Internet SIP callingGoogle Play Store Locate the item you want to download and installTouch Settings\Call settings\Internet call\Accounts To edit/remove an internet calling accountTouch Accept & download Download and installTo download & install To open the application you have downloadedManage your downloads To take a picture Multimedia applicationsCamera To shoot a videoSettings in framing mode GalleryWorking with pictures To view a picture/play a videoSlideshow Batch operationWatch videos YouTubeMusic 106Playing music Working with playlistsVideo Player Search for a location Google MapsGet My Location Star a locationGet suggested routes for your trip Get driving, public transportation or walking directionsView a list of starred items 112Arrangement of Layers To view your friends location To connect with your friendsTo control what you share Sound Recorder OthersFile Manager RadioSetup Wizard Alcatel HelpOther applications Bluetooth SettingsWireless & networks SIM managementDevice Audio profiles DisplayStorage Personal BatteryLocation services ApplicationsSecurity Language & inputPersonal dictionary Advanced settingsSpell checker Android keyboardPersonalization Bluetooth keyboard layoutSwiftKey3 Languages & layouts Theme ThemeBackup and reset Accounts SystemRegulatory & Safety Qiuck StartAbout phone Disable HW overlays Show GPU view updatesShow screen updates Strict mode enabledMaking the most of your Phone ONE Touch ManagerUpgrade ONE Touch UpgradeFota updates Telephone warranty 148Accessories TroubleshootingInvalid SIM card Am unable to use the features described in the manualMy phone cannot connect to the Internet Unable to make outgoing callsPhone cannot be detected by others via Bluetooth Cannot access my voicemailSettings\About phone\Advanced settings\USB debugging How to make your battery last longerSpecifications
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