Alcatel Smart 916, 916D manual 154, Unable to make outgoing calls

Page 78

Unable to make outgoing calls

•Make sure you have dialed a valid number and press Send key

•For international calls, check the country and area codes

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not barred outgoing calls

•Make sure that your phone is not in flight mode

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not forwarded incoming calls

•Make sure that you have not barred certain calls

•Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator

•Your caller has concealed his/her name or number

I cannot find my contacts

•Make sure your SIM card is not broken

•Make sure your SIM card is inserted properly

•Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume key

•Check the network strength

•Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file

•Make sure that you have selected the country prefix when calling a foreign country

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories)

My callers are unable to leave messages on my voice mail

•Contact your network operator to check service availability

I cannot access my voice mail

•Make sure your operator’s voice mail number is correctly entered in “My numbers”

•Try later if the network is busy

I am unable to send and receive MMS

•Check your phone memory availability as it might be full

•Contact your network operator to check service availability and check MMS parameters (see Page 50)

•Verify the server center number or your MMS profile with your operator

•The server center may be swamped, try again later

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager first of all

•Check that your USB driver is installed properly

•Open the Notification panel to check if the Android Manager Agent has activated

•Check that you have ticked the checkbox of USB debugging in Settings\

Applications\Development\USB debugging

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation

•Make sure that you’re using the right cable from the box.

153

154

Page 77 Page 79
Image 78
Page 77 Page 79
Contents 916A Table of Contents Specifications 156 Safety and useWarranty 148 Accessories 150 146Privacy ONE Touch 916A Bluetooth QD ID B018542 Hearing Aid CompatibilityLimited Warranty General informationDisclaimer Keys and connectors Your mobileAffiliates Answer/Send a call. Enter Call log End a call Open Search bar for searching within an application,Phone or web Getting started Installing and removing the microSD cardInstalling or removing the battery Set-upSet up your phone for the first time Power on your phoneCharging the battery Touch Finish setupHome screen Power off your phoneUsing the touchscreen Status barStatus icons Notification iconsNotification panel Search barLock/Unlock your screen Search by textPersonalize your home screen Volume adjustment Application tabUsing the Keyboard Text inputText editing Placing a call Phone call, Call log ContactsPhone Answering or rejecting a callManaging multiple voice calls Calling your voice mailDuring a voice call Swap callsCall log Conference callsContacts Consult your ContactsAdding a contact Editing your contactsDisplaying contacts Communicating with your contactsContacts importing, exporting and sharing Use Quick contact for AndroidBackground data Joining/Separating contactsAccounts Auto-syncWrite message Google Messaging, Gmail Email, Google TalkGoogle Messaging Sending a text messageManage messages Adjust message settings Gmail/Email GmailReply To receive and read your emailsTo reply or forward emails Reply allHelp Gmail settingsGeneral settings Signature General preferencesGoogle Talk To close a chat Chatting with your friendsTo add a new friend To manage your friendsGoogle Calendar SettingsGoogle Calendar, Clock Calculator, News Weather Multimode viewTo create new events To delete or edit eventEvent reminder To set an alarm To adjust alarm settingsCalculator To adjust settings News & WeatherTo get details about weather and the news To create a new access point Connecting to the InternetRefresh settings Getting connectedWi-Fi Browser Viewing web pagesTo copy text on a web To open new window/switch between windowsTo find text on a web Other optionsManage links, history Manage downloadsManage bookmarks Security settings Content settingsPrivacy settings Passwords websitesConnecting to Bluetooth devices Connecting to a computer via USB Sharing your phones mobile data connectionConnecting to virtual private networks Configuring Internet SIP calling To download & install Locate the item you want to download and installDownload and install Google Play StoreManage your downloads Facebook account Access FacebookFacebook Facebook localizationSettings in framing mode Multimedia applicationsCamera Gallery Working with pictures YouTubeWatch videos Batch operationMusic Using Party shuffleAdjust volume Playing musicGoogle Maps Get My LocationSearch for a location Star a locationGet driving, public transport or walking directions View traffic conditions on your route Search for locations along your routeView route progress and calculate estimated arrival time Please refer to .2 for detailed informationArrangement of Layers To view your friends location To connect with your friendsTo control what you share OthersFile Manager 116Sound Recorder Battery SaverSetup Wizard FM RadioVoice Dialer Traffic ManagerAlcatel ONE Touch Help Other applicationsSettings SNS key settingsWireless & networks Gprs transfer prefer Call settingsMobile networks Voice callOther settings Audio profilesInternet call Display LocationSecurity My LocationApplications Unknown sources Running servicesBattery use Quick launchPrivacy General sync settingsAccounts & sync Manage accountsSD card SD card & phone storageLanguage & keyboard Internal storageVoice input & output Accessibility Text-to-speech settingsSchedule power on/off Date & timeAbout phone Making the most of your Phone Android ManagerWarranty ONE Touch UpgradeAccessories 150Troubleshooting Carry out the following checks152 154 Unable to make outgoing callsSpecifications Camera BatterySpecial Features Audio supported
Top Page Image Contents