Alcatel Tribe (902A), Tribe (902) manual Troubleshooting, Carry out the following checks

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26 Troubleshooting...................

Before contacting the service center, you are advised to follow the instructions below:

You are advised to fully charge () the battery for optimal operation.

Avoid storing large amounts of data in your phone as this may affect its performance.

Use User Data Format and the ONE TOUCH Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold down # while simultaneously pressing the power on/off key). ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the phone data and profile via PC suite before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot switch on

Check the battery contacts, remove and reinstall your battery, then turn your phone on

Check the battery power level, charge for at least 20 minutes

If it still does not work, please use User Data Format to reset the phone

My phone has not responded for several minutes

Restart your phone by pressing and holding the key

Remove the battery and re-insert it, then restart the phone

My phone turns off by itself

Check whether your phone is locked when not in use, and make sure you don't accidentally turn off your phone when locking it by pressing the power key.

Check the battery charge level

My phone cannot charge properly

Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box

Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger

Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°F))

When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is displayed

Try connecting in another location

Verify the network coverage with your operator

Check with your operator that your SIM card is valid

Try selecting the available network(s) manually (see page 87)

Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box

Make sure that the internet access service of your SIM card is available.

Check your phone's Internet connecting settings

Make sure you are in a place with network coverage

Try connecting at a later time or another location

Invalid SIM card

Make sure the SIM card has been correctly inserted (see page 14)

Make sure the chip on your SIM card is not damaged or scratched

Make sure the service of your SIM card is available

Unable to make outgoing calls

Make sure you have dialed a valid number and press key

For international calls, check the country and area codes

Make sure your phone is connected to a network, and the network is not overloaded or unavailable

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not barred outgoing calls (see page 45)

Make sure that your phone is not in flight mode

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Contents Page Table of contents IntroductionBluetooth Wi-Fi Tethering Others ContactsCall log Media applicationsSafety and use SettingsMaking the most of your mobile Privacy ONE Touch 902A/902S Bluetooth QD ID B018931 Hearing Aid CompatibilityTCT Mobile US, Inc Warranty General informationDisclaimer Getting started Set-upPower on your phone Power off your phoneInstalling or removing the battery Charging the batteryKeys and connectors Your mobilePress to confirm an option Answer/Send a callBattery charge level Bluetooth status ActivatedBluetooth status Connected to an audio device Status bar iconsFlight mode SMS unread MMS unreadMaking a call Placing a callCalling your voicemail Receiving a call During a callLine switching Menu arrangeConference calls Change the orderAccess Conversational On Off modeMessaging Write messageSwitch view mode Settings Conversational modeText messages Profile settings SettingsEmail account set-up Write email InboxOutbox SentContacts Consulting your contactsAdding a contact Settings My vCard AddSend message Copy allCall settings Call logLine switching Call forwardingCall barring CallsMusic playing mode Update songsMedia applications MusicVideo RadioInternet 10.1 WEB10.2 WAP NewsEnable/Disable all Auto-update SendSettings Set unit, update mode and network WeatherDownload, install and manage applications Update and settings11Apps Locate the item you want to downloadFacebook News feed12.2 Me MessagesSettings FriendsEvents SearchEntertainment StopwatchEbook JavaSelect from the main menu to access this function CameraCamera Take a photo, save or deleteSettings in framing mode Access videoFraming mode Recording modeProfiles File manager PhoneSD card Managing audios, images, videos and othersBluetooth Formats and compatibilityMemory status 18Wi-Fi 19Tethering OthersCalendar Calculator MemoDelete all Delete all recorded files Alarm TasksWorld clock ConverterSettings Phone settingsDate and time DisplayCall settings Flight modeSecurity settings Making the most of your Mobile ONE Touch Upgrade WebcamTelephone warranty Keypad inputtingKey Press and hold Delete allAccessories Troubleshooting Carry out the following checksCaller’s name/number does not appear when a call is received English CJA3281ALAAA