Alcatel 5050Y Invalid SIM card, Unable to make outgoing calls, Unable to receive incoming calls

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Invalid SIM card

•Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONETOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters.

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install Smart Suite.

•Check that your USB driver is installed properly.

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Contents Quick Start Guide Table of contents Set-up Getting startedPower off your phone Power on your phoneInstalling or removing the battery Set up your phone for the first timeUsing the touchscreen Home screenStatus bar Notification icons Status iconsSearch bar Volume adjustmentLock/Unlock your screen Personalize your Home screenSpeed dial settings Using Onscreen KeyboardPlacing a call Text editingConsulting your call memory Answering or rejecting a callAdding a contact Importing, exporting and sharing ContactsSending a text message Write messageSending a multimedia message To create and send emailsConnecting to a computer1 Connecting to the InternetWi-Fi GPRS/EDGE/3G/4GTouch Settings\Location access To turn on USB tethering or Portable Wi-Fi hotspotData backup Touch Settings\Backup and reset\Back up my dataApplications Internal storageMaking the most of your phone Smart Suite Mobile Upgrade UpgradeFota Upgrade Traffic SafetyPrivacy Battery ChargersRadio Waves Regulatory information Protection against theft Alcatel Onetouch 5050Y Bluetooth Declaration ID D022040General information LicencesDisclaimer My phone cannot be switched on or is frozen TroubleshootingMy phone has not responded for several minutes My phone turns off by itselfCannot access my voicemail Am unable to use the features described in the manualInvalid SIM card Unable to make outgoing callsPhone cannot be detected by others via Bluetooth How to make your battery last longerAm unable to download new files

5050Y specifications

The Alcatel 5050Y, also known as the Alcatel OneTouch Pop Star, is a smartphone that captures attention with its affordability and impressive feature set, catering to users looking for a reliable device without breaking the bank. Launched as part of Alcatel’s popular Pop series, this smartphone is crafted to deliver a user-friendly experience, combining essential functionalities with modern technology.

One of the standout features of the Alcatel 5050Y is its vibrant 5-inch display. With a resolution of 854 x 480 pixels, it provides sufficient clarity for everyday tasks, whether you're browsing the web, watching videos, or scrolling through social media. The screen size strikes a balance between usability and portability, making it comfortable to hold and operate with one hand.

Under the hood, the Alcatel 5050Y is powered by a quad-core processor, which ensures smooth performance for daily applications. Accompanied by 1GB of RAM, it is capable of multitasking with ease, handling tasks like messaging and light gaming without significant lag. This setup makes the device ideal for budget-conscious users who require a smartphone for basic functions.

In terms of storage, the Alcatel 5050Y offers 8GB of internal memory, expandable via a microSD card slot, allowing users to increase their storage capacity as needed. This flexibility is particularly beneficial for those who enjoy capturing moments through photography or require extra space for applications.

The smartphone is equipped with a 5MP rear camera, which is suitable for taking everyday photos, while a 2MP front-facing camera caters to selfie enthusiasts. Both cameras perform well under good lighting conditions, making the Alcatel 5050Y a decent option for casual photography.

Connectivity options on the Alcatel 5050Y include 3G capability, Bluetooth, and Wi-Fi, ensuring that users can stay connected to the internet and enjoy seamless data transfer with other devices. The device runs on the Android operating system, providing access to a wide array of applications through the Google Play Store, allowing customization and enhancing user experience.

In summary, the Alcatel 5050Y is a feature-rich smartphone that serves as an excellent entry point for users seeking an affordable device. With its decent display, adequate performance, and essential camera capabilities, it meets the basic needs of a wide range of consumers.
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