Alcatel 5035A manual My phone cannot charge properly, My phone cannot connect to the Internet

Page 70

My phone cannot charge properly

•Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box.

•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°F)).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually (see “11.1.8 Mobile networks”)

•Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/ Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

137

138

Page 69 Page 71
Image 70
Page 69 Page 71
Contents 5035A Table of Contents Safety and use Protect Your Hearing Chargers Hearing Aid Compatibility LicencesYour mobile Keys and connectorsGeneral information DisclaimerGetting started Set-upCharging the battery Installing or removing the batteryInstalling and removing the microSD card Inserting or removing the SIM cardPower off your phone Power on your phoneSet up your phone for the first time Home screen Using the touchscreenStatus bar Status icons Wi-Fi is on No charge in batteryBattery is very low Notification iconsNotification panel Quick settings barSearch bar Search by textTo lock phone screen Lock/Unlock your screenPersonalize your Home screen To unlock phone screenVolume adjustment Application tabApplications and widgets list Using Onscreen KeyboardText input Android keyboardPhone Phone call, Call log ContactsText editing Placing a callCalling your voicemail Answering or rejecting a callDuring a call Call settings Managing multiple callsCall log Managing contact groups PeopleConsult your contacts Adding a contactEditing your contacts Communicating with your contactsJoining/Separating contacts Contacts importing, exporting and sharingDisplaying contacts Use Quick contact for AndroidAccounts Messaging, EmailMessaging Write messageAttach options Pictures Sending a text messageSending a multimedia message Select a picture as attachmentAdjust message settings Manage messagesGmail/Email To create and send emails To access GmailGmail To receive and read your emailsMute Report spam Default responding to messagesManaging Gmails by Labels Auto-advanceSignature Attachments To recent messages via Wi-FiGoogle Talk You sendTo close a chat Chatting with your friendsTo add a new friend To manage your friendsCalendar Calendar & Alarm clock CalculatorSettings Multimode viewTo delete or edit an event To set an alarmTo create new events Event reminderTo adjust alarm settings CalculatorGetting connected Connecting to the InternetWi-Fi GPRS/EDGE/3GBrowser To add a Wi-Fi networkTo forget a Wi-Fi network To go to a webViewing web pages Manage links, history, downloads Manage bookmarksShare link Passwords websitesClear passwords Touch to clear all saved passwords GeneralContrast AccessibilityTap You mark Inverted renderingConnecting to Bluetooth devices Connecting to a computerConnecting to virtual private networks Sharing your phones mobile data connectionConfiguring Internet SIP calling To configure your phone to receive Internet calls Locate the item you want to download and installPlay Store To open the application you have downloaded Download and installTo download & install To buy an application1Manage your downloads Multimedia applications Settings in framing modeCamera Gallery You want to work on. Touch YouTubeBatch operation To share selected onesWatch videos Adjust sound effectsMusic Playing musicGet My Location Google MapsVideo Player Choose a data source to decide My LocationStar a location Search for a locationGet driving, public transportation or walking directions To view multiple layers Arrangement of LayersSearch for locations along your route To open Street View for a locationTo view your friends location How to invite friends to share their locationsTo join Latitude To connect with your friendsSound Recorder OthersFile Manager RadioONE Touch Share Setup WizardLEDTorch Alcatel Help SettingsWireless & networks Other applicationsDevice SD card&phone storage DisplayApplications BatteryPersonal Accounts & syncLocation services SecurityLanguage & input Backup and reset System Scheduled power on & offAccessibility Date & timeDevelopment ONE Touch Manager Making the most of your PhoneAbout phone ONE Touch Upgrade UpgradeSystem updates Limited Warranty 134My phone is frozen or cannot switch on AccessoriesTroubleshooting My phone has not responded for several minutesInvalid SIM card My phone cannot charge properlyMy phone cannot connect to the Internet Unable to make outgoing callsSettings\Development\USB debugging Am unable to use the features described in the manualCannot access my voicemail Phone cannot be detected by others via BluetoothSpecifications
Top Page Image Contents