Alcatel 5035A Am unable to use the features described in the manual, Cannot access my voicemail

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I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server center number or your MMS profile with your operator.

•The server center may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

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•Open the Notification panel to check if the Android Manager Agent has activated.

•Check that you have marked the checkbox of USB debugging in

Settings\Development\USB debugging

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation.

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download.

•Select the microSD card as the location to store downloaded files.

•Check your subscription status with your operator.

The phone cannot be detected by others via Bluetooth

•Make sure that Bluetooth is turned on and your phone is visible to other users (see “6.3 Connecting to Bluetooth devices”).

•Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer

•Make sure you follow the complete charge time (minimum 4 hours).

•After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.

•Switch on the backlight upon request.

•Extend the email auto-check interval for as long as possible.

•Update news and weather information on manual demand, or increase their auto-check interval.

•Exit background-running applications if they are not being used for a long time.

•Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications.

•This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperatures.

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Contents 5035A Table of Contents Safety and use Protect Your Hearing Chargers Licences Hearing Aid CompatibilityDisclaimer Keys and connectorsGeneral information Your mobileSet-up Getting startedInserting or removing the SIM card Installing or removing the batteryInstalling and removing the microSD card Charging the batterySet up your phone for the first time Power on your phonePower off your phone Status bar Using the touchscreenHome screen Notification icons Wi-Fi is on No charge in batteryBattery is very low Status iconsSearch by text Quick settings barSearch bar Notification panelTo unlock phone screen Lock/Unlock your screenPersonalize your Home screen To lock phone screenApplication tab Volume adjustmentAndroid keyboard Using Onscreen KeyboardText input Applications and widgets listPlacing a call Phone call, Call log ContactsText editing PhoneDuring a call Answering or rejecting a callCalling your voicemail Managing multiple calls Call settingsCall log Adding a contact PeopleConsult your contacts Managing contact groupsCommunicating with your contacts Editing your contactsUse Quick contact for Android Contacts importing, exporting and sharingDisplaying contacts Joining/Separating contactsWrite message Messaging, EmailMessaging AccountsSelect a picture as attachment Sending a text messageSending a multimedia message Attach options PicturesManage messages Adjust message settingsGmail/Email To receive and read your emails To access GmailGmail To create and send emailsAuto-advance Default responding to messagesManaging Gmails by Labels Mute Report spamYou send Attachments To recent messages via Wi-FiGoogle Talk SignatureTo manage your friends Chatting with your friendsTo add a new friend To close a chatMultimode view Calendar & Alarm clock CalculatorSettings CalendarEvent reminder To set an alarmTo create new events To delete or edit an eventCalculator To adjust alarm settingsGPRS/EDGE/3G Connecting to the InternetWi-Fi Getting connectedTo go to a web To add a Wi-Fi networkTo forget a Wi-Fi network BrowserViewing web pages Manage bookmarks Manage links, history, downloadsGeneral Passwords websitesClear passwords Touch to clear all saved passwords Share linkYou mark Inverted rendering AccessibilityTap ContrastConnecting to a computer Connecting to Bluetooth devicesSharing your phones mobile data connection Connecting to virtual private networksConfiguring Internet SIP calling Play Store Locate the item you want to download and installTo configure your phone to receive Internet calls To buy an application1 Download and installTo download & install To open the application you have downloadedManage your downloads Camera Settings in framing modeMultimedia applications Gallery To share selected ones YouTubeBatch operation You want to work on. TouchPlaying music Adjust sound effectsMusic Watch videosChoose a data source to decide My Location Google MapsVideo Player Get My LocationGet driving, public transportation or walking directions Search for a locationStar a location To open Street View for a location Arrangement of LayersSearch for locations along your route To view multiple layersTo connect with your friends How to invite friends to share their locationsTo join Latitude To view your friends locationRadio OthersFile Manager Sound RecorderLEDTorch Setup WizardONE Touch Share Other applications SettingsWireless & networks Alcatel HelpDevice Display SD card&phone storageAccounts & sync BatteryPersonal ApplicationsSecurity Location servicesLanguage & input Backup and reset Date & time Scheduled power on & offAccessibility SystemDevelopment About phone Making the most of your PhoneONE Touch Manager System updates UpgradeONE Touch Upgrade 134 Limited WarrantyMy phone has not responded for several minutes AccessoriesTroubleshooting My phone is frozen or cannot switch onUnable to make outgoing calls My phone cannot charge properlyMy phone cannot connect to the Internet Invalid SIM cardPhone cannot be detected by others via Bluetooth Am unable to use the features described in the manualCannot access my voicemail Settings\Development\USB debuggingSpecifications
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