Alcatel 4032E manual My phone cannot be switched on or is frozen, My phone turns off by itself

Page 19

Use Factory data reset and Mobile Upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time under power off mode). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Smart Suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

If the phone cannot be switched on, charge it for at least 20 minutes to ensure it has the minimum battery power needed, then try to switch on again.

If the phone falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.

If neither method is effective, please reset the phone using the Power key and the Volume up key (holding both together) or upgrade software via FOTA/Mobile Upgrade tool.

My phone has not responded for several minutes

Restart your phone by pressing and holding the Power key.

Remove the battery and re-insert it, then restart the phone

If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.

Check the battery charge level.

If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.

My phone cannot charge properly

Make sure you are using an ALCATEL ONETOUCH battery and the charger from the box.

Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.

Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°F)).

When abroad, check that the voltage input is compatible.

37

My phone cannot connect to a network or "No service" is displayed

Try connecting in another location.

Verify the network coverage with your operator.

Check with your operator that your SIM card is valid.

Try selecting the available network(s) manually

Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

Make sure that the internet access service of your SIM card is available.

Check your phone's Internet connecting settings.

Make sure you are in a place with network coverage.

Try connecting at a later time or another location.

Invalid SIM card

Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").

Make sure the chip on your SIM card is not damaged or scratched.

Make sure the service of your SIM card is available.

Unable to make outgoing calls

Make sure you have dialed a valid number and have touched Call.

For international calls, check the country and area codes.

Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

Check your subscription status with your operator (credit, SIM card valid, etc.).

Make sure you have not barred outgoing calls.

Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

Check your subscription status with your operator (credit, SIM card valid, etc.).

Make sure you have not forwarded incoming calls.

Make sure that you have not barred certain calls.

Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is received

Check that you have subscribed to this service with your operator.

Your caller has concealed his/her name or number.

I cannot find my contacts

Make sure your SIM card is not broken.

Make sure your SIM card is inserted properly.

Import all contacts stored in SIM card to phone.

38

IP4909_4032E_QG_Eng_USA_02_140513.indd 37-38

2014-5-13 10:48:40

Image 19
Contents Your mobile Keys and connectorsProtect Your Hearing Home key Power keyVolume keys Recent apps keyGetting started Installing or removing the batteryInstalling the microSD card Charging the batteryHome screen Power on your phonePower off your phone Using the touchscreenStatus icons Personalize your Home screen Lock/Unlock your screenApplication tab Text input Using Onscreen KeyboardApplications and widgets list Phone call Messaging PeopleGPRS/EDGE/3G Connecting to the InternetWi-Fi Getting connectedBrowser Connecting to a computerSharing your phones mobile data Connection Applications Data backupFactory data reset Applications Internal storageInternal storage UpgradeMobile Upgrade Making the most Your phoneConditions of USE Safety and useFota Upgrade Traffic SafetyNon European Union jurisdictions Battery and AccessoriesPrivacy European Union countriesRadio Waves ChargersDisclaimer Bluetooth Declaration ID B021282Licences Troubleshooting TCT Mobile US, Inc WarrantyMy phone cannot charge properly My phone cannot be switched on or is frozenMy phone has not responded for several minutes My phone turns off by itselfHow to make your battery last longer Am unable to use the features described in the manualCannot access my voicemail Phone cannot be detected by others via Bluetooth