Alcatel 991 Play manual 152

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Unable to receive incoming calls

Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not forwarded incoming calls

Make sure that you have not barred certain calls

Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

Check that you have subscribed to this service with your operator

Your caller has concealed his/her name or number

I cannot find my contacts

Make sure your SIM card is not broken

Make sure your SIM card is inserted properly

Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

You can adjust the volume during a call by pressing the Volume key

Check the network strength

Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription includes this service

Make sure this feature does not require an ALCATEL ONE TOUCH accessory

When I select a number from my contacts, the number cannot be dialed

Make sure that you have correctly recorded the number in your file

Make sure that you have selected the country prefix when calling a foreign country

I am unable to add a contact in my contacts

Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories)

My callers are unable to leave messages on my voice mail

Contact your network operator to check service availability

I cannot access my voice mail

Make sure your operator’s voice mail number is correctly entered in “My numbers

Try later if the network is busy

I am unable to send and receive MMS

Check your phone memory availability as it might be full

Contact your network operator to check service availability and check MMS parameters (see Page 47)

Verify the server center number or your MMS profile with your operator

The server center may be swamped, try again later

SIM card PIN locked

Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to connect my phone to my computer

Install ALCATEL ONE TOUCH Android Manager first of all

Check that your USB driver is installed properly

Open the Notification panel to check if the Android Manager Agent has activated

Check that you have ticked the checkbox of USB debugging in Settings\

Applications\Development\USB debugging

Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation

Make sure that you’re using the right cable from the box.

I am unable to download new files

Make sure there is sufficient phone memory for your download

Select the microSD card as the location to store downloaded files

Check your subscription status with your operator

The phone cannot be detected by others via Bluetooth

Make sure that Bluetooth is turned on and your phone is visible to other users (see Page 78)

Make sure that the two phones are within Bluetooth’s detection range

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Contents Page Table of Contents Safety and use Privacy Hearing Aid Compatibility ONE Touch 991A/ONE Touch 991S Bluetooth QD ID B018542General information Keys and connectorsYour mobile DisclaimerSet-up Getting startedInstalling or removing the battery Installing and removing the microSD cardPower off your phone Power on your phoneUsing the touchscreen Home screenStatus bar Notification panel Search barNotification icons Lock/Unlock your screen Application tab Personalize your home screenVolume adjustment Using Onscreen KeyboardText input Android keyboardText editing Phone call, Call log ContactsPhone Placing a callDuring a voice call Answering or rejecting a callCalling your voice mail Conference calls Managing multiple voice callsSwap calls During a video call Call logConsult your Contacts ContactsEditing your contacts Adding a contactContacts importing, exporting and sharing Communicating with your contactsDisplaying contacts Use Quick contact for AndroidAccounts Joining/Separating contactsBackground data Auto-syncGoogle Messaging Google Messaging, Gmail Email, Google TalkWrite message Sending a text messageManage messages Adjust message settings Gmail Gmail/EmailGeneral settings Gmail settingsManaging Gmails by Label MailGoogle Talk To add a new friend Chatting with your friendsTo close a chat To manage your friendsGoogle Calendar & Clock Calculator & News Weather SettingsGoogle Calendar Multimode viewEvent reminder To create new eventsTo delete or edit event Calculator To set an alarmTo adjust alarm settings To get details about weather and the news To adjust settingsNews & Weather GPRS/EDGE/3G Connecting to the InternetGetting connected Wi-Fi Viewing web pages BrowserOther options Manage links, historyTo view Browser history To view your most frequently visited pagesManage bookmarks Manage downloadsTo open a bookmark Content settings Text sizeTo edit a bookmark Touch Edit bookmarkConnecting to Bluetooth devices Connecting to a computer via USB Sharing your phones mobile data connection Touch Settings\SD card & phone storageTo safely remove the microSD card from your phone To format a microSD cardConnecting to virtual private networks Touch Settings\Call settings\Internet call\Accounts Configuring Internet SIP callingTo configure your phone to receive Internet calls To add an internet calling accountDownload and install Locate the item you want to download and installTo download & install Google Play StoreManage your downloads Camera Multimedia applicationsSettings in framing mode To view a picture/play a video GalleryBatch operation YouTubeWorking with pictures Adjust volume Using Party shuffleMusic Watch videosGet My Location Google MapsSearch for a location How to star or unstar a locationStar a location View a list of starred itemsGet suggested routes for your trip Get driving, public transport or walking directionsSearch for locations along your route View route progress and calculate estimated arrival timeArrangement of Layers To join Latitude How to invite friends to share their locationsTo view your friends location To connect with your friendsTo control what you share OthersFile Manager Setup Wizard Battery SaverSound Recorder FM RadioTraffic Manager Office suiteAlcatel ONE Touch Help Voice DialerWireless & networks SettingsMobile networks Call settingsGprs transfer prefer Voice callInternet call Other settingsVideo call Display Audio profilesMy Location LocationSecurity Applications Development General sync settingsAccounts & sync SD card & phone storage PrivacyManage accounts SD cardInternal storage Language & keyboardSelect language User dictionarySelect input method TouchPal keyboardVoice input & output Voice recognizer settingsText-to-speech settings Schedule power on/off AccessibilityDate & time About phoneAndroid Manager Making the most of your PhoneONE Touch Upgrade Limited WarrantyAccessories Carry out the following checks Troubleshooting152 Specifications Special Features BatteryAudio supported Formats