Alcatel 909B manual Troubleshooting, Carry out the following checks, 134

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15 Troubleshooting.................

Before contacting the service centre, you are advised to follow the instructions below:

You are advised to fully charge (

) the battery for optimal operation.

Avoid storing large amounts of data in your cellphone as this may affect its performance.

Use User Data Format and the One Touch Upgrade tool to perform cellphone formatting or software upgrading, (to reset User Data format, hold down

#(B) key while simultaneously pressing the key). ALL User cellphone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the cellphone data and profile via PC suite before doing formatting and upgrading.

and carry out the following checks:

My cellphone is frozen or cannot switch on

Check the battery contacts, remove and reinstall your battery, then turn your cellphone on.

Check the battery power level, charge for at least 20 minutes.

If it still does not work, please use User Data Format to reset the cellphone.

My cellphone has not responded for several minutes

Restart your cellphone by pressing and holding the key.

Remove the battery and re-insert it, then restart the cellphone.

My cellphone turns off by itself

Check that your keypad is locked when you are not using your cellphone,

and make sure the key is not mis-contacted due to unlocking keypad.

Check the battery charge level.

My cellphone cannot charge properly

Make sure you are using an Alcatel battery and the charger from the box.

Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.

Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

Make sure charging is carried out under normal conditions (0°C to +40°C).

When abroad, check that the voltage input is compatible.

My cellphone cannot connect to a network or “No service” is displayed

Try connecting in another location.

Verify the network coverage with your operator.

Try selecting the available network(s) manually (see“11.1.6 Mobile networks”)

Try connecting at a later time if the network is overloaded.

My cellphone cannot connect to the Internet

Check that the MEID number (press *#06#) is the same as the one printed on your warranty card or box.

Check your cellphone's Internet connecting settings.

Make sure you are in a place with network coverage.

Try connecting at a later time or another location.

Unable to make outgoing calls

Make sure you have dialed a valid number and have pressed the key.

For international calls, check the country and area codes.

Make sure your cellphone is connected to a network, and the network is not overloaded or unavailable.

Check your subscription status with your operator (credit for example).

Make sure you have not barred outgoing calls.

Make sure that your cellphone is not in flight mode.

Unable to receive incoming calls

Make sure your cellphone is switched on and connected to a network (check for overloaded or unavailable network).

Check your subscription status with your operator (credit for example).

Make sure you have not forwarded incoming calls (see “Accounts”).

Make sure that you have not barred certain calls.

Make sure that your cellphone is not in flight mode.

The caller’s name/number does not appear when a call is received

Check that you have subscribed to this service with your operator.

Your caller has concealed his/her name or number.

The sound quality of the calls is poor

You can adjust the volume during a call by pressing the Volume Up/Down key.

Check the network strength .

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Contents Page Table of Contents Safety and use Privacy Chargers Hearing Aid Compatibility General informationProtection against theft Your Cellphone DisclaimerGetting started Set-upCharging the battery Installing or removing the MicroSD cardInstalling or removing the battery Power on your cellphone Power off your cellphoneUsing the touchscreen Home screenStatus bar Notification panel Search barNotification icons Lock/Unlock your screen Personalize your home screen Application tabVolume adjustment Normal mode and sort modeApplications list Categories managementText input Using Hardware KeyboardUsing Onscreen Keyboard Text editing Phone call, Call log ContactsPhone Answering or rejecting a call Calling your voicemailInternational call Emergency callDuring a call Managing multiple callsSwap calls Conference callsCall log ContactsConsult your Contacts SyncAdding a contact Editing your contactsCommunicating with your contacts Contacts importing, exporting and sharingDisplaying contacts Use Quick contact for AndroidJoining/Separating contacts AccountsBackground data Auto-syncGoogle Messaging, Gmail Email, Google Talk Google MessagingWrite message Sending a text messageManage messages Adjust message settings Gmail/Email GmailGmail settings Managing Gmails by LabelsAll mail MuteTo add a signature to emails Google TalkChatting with your friends Settings To add a new friendTo close a chat To manage your friendsGoogle Calendar Alarm clock & Calculator Google CalendarTo set an alarm To adjust alarm settingsCalculator Cut To delete selected text CopyPaste Entering barConnecting to the Internet Wi-FiGetting connected Cdma 1x/EVDOBrowser Viewing web pagesManage links, history, downloads Manage bookmarks Connecting to Bluetooth devices Connecting to a computer via USB Connecting to virtual private networks Sharing your cellphones mobile data connectionLocate the item you want to download and install Android MarketTo edit/delete a VPN Touch Edit networkDownload and install To download & installTo open the application you have downloaded To buy an applicationManage your downloads Multimedia applications Camera/CamcorderThen touch Camera or Camcorder Zoom in/zoom out To shoot a videoSettings in framing mode GalleryBatch operation YouTubeWorking with pictures Adjust volume MusicWatch videos Playing musicUsing Party shuffle Sound RecorderVideos Working with playlistsGoogle Maps Get My LocationSearch for a location Choose a data source to decide My LocationHow to star or unstar a location Star a locationGet driving, public transport or walking directions View a list of starred itemsArrangement of Layers How to invite friends to share their locations To open Street View for a locationTo clear the map To view more layersOthers FileManagerTo connect with your friends To control what you shareSyncMLClient FmRadioSettings Wireless & networksTraffic Manager LEDTorchCall settings VPN settingsTethering & portable hotspot Mobile networksSound Other call settingsInternet call settings My Location DisplayLocation & security Screen unlock pattern\Set up screen lock Passwords\Visible passwordsSelect device administrators ApplicationsGeneral sync settings Accounts & syncPrivacy Manage accountsSD card & phone storage Language & keyboardSD card Internal storageSelect locale User dictionarySoft keyboard switch Voice recognizer settingsText-to-speech settings Voice input & outputAccessibility Date & timeHome screen settings Making the most of your CellphoneAbout phone PC suiteAlcatel Mobile Phones Limited Warranty One Touch UpgradeApplication FileAccessories 132134 TroubleshootingCarry out the following checks Am unable to use the features described in the manual 136Specifications USA English CJA31W0ALAAA 139
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