Johnson Controls 20, 16 warranty Problem Possible Cause

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898147-UUM-B-0713

*The temperature readout (either temperature setpoint or indoor ambient) will be replaced by an error code if there is a malfunction. If multiple errors are detected, the display will alternate between each error code.

NOTE:

No history is kept on past error codes.

72

HEATINDICATOR

COOLINDICATOR

TEMPERATURE*

RUN

DEHUMIDIFY MODE

INFRARED SIGNAL RECEIVER

FIGURE 4: Indoor Unit Front Panel Indicators

TABLE 2:

Problem

Possible Cause

Unit does not operate immediately after

Unit control initiates a 3 minute delay at the end of each cycle to protect the compressor from

being restarted.

damage.

A whoosh or gurgling noise can be heard at

Sometimes, the refrigerant can be heard in the indoor coil when the outdoor unit starts or stops

the indoor unit.

operation. This is not a malfunction.

Mist is coming out of the indoor unit during

This sometimes happens when the indoor temperature and humidity are very high and the air is

cooling operation.

being cooled quickly. The mist will disappear as the indoor temperature and humidity are lowered.

A creaking or popping noise can be heard

The plastic components of the indoor units sometimes expand and contract when they are heated

when the unit starts or stops.

and cooled.

 

Are the TIMER ON and TIMER OFF features being used incorrectly?

Unit is not operating.

Is power disconnected or has circuit breaker tripped.

 

Is power shut down?

 

Is temperature setting correct?

 

Are either the air inlet or air outlet blocked on the outdoor or indoor unit?

System is not cooling (or heating) efficiently.

Is filter dirty?

 

Is fan at low speed?

 

Are windows and doors properly shut?

Wireless remote is not working.

Is remote in direct line of sight with indoor unit infrared receiver? Has the remote been damaged?

Remove remote control batteries for 30 seconds, then reinsert them. Replace batteries, if necessary.

 

Water is leaking from indoor unit.

Indoor humidity level is very high and water is being blown from indoor coil. This will stop as humidity

level is reduced.

 

Water is leaking from condensate line at

Check condensate line outside to make sure it is not obstructed.

indoor unit.

Check condensate line to make sure it has not been disconnected from indoor unit.

 

During operation in high humidity areas, condensate will form on cold outdoor refrigerant pipes.

Water is leaking from the outdoor unit.

When heat pump is operating in defrost mode, ice will thaw from around outdoor coil and water will

 

flow from the unit.

Clicking noise heard inside.

Sometimes, the sound of the outdoor unit fan or compressor relay can be transmitted in a way that

makes it seem to be coming from the indoor unit.

 

 

Heat pump units − In HEAT mode, a timed delay keeps indoor fan off for two minutes to prevent

 

unheated air from being circulated by the indoor fan.

Indoor fan is not working.

Heat pump units − In HEAT mode, cold outdoor temperatures and high humidity cause frost to accu-

mulate on the outdoor unit. When this happens, the unit will enter a defrost cycle. The indoor fan is off

 

during the 3 − 12 minute cycle.

 

In DRY mode, indoor fan operation may be stopped to avoid delivery of moist air to the room.

 

Do not adjust temperature setting.

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Johnson Controls Unitary Products

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Contents Table of Contents GeneralSafety Ductless System DeffinitionsEquipment Model Numbers Single Split SystemTypical Installation Ductless System OperationMUTI-SPLITS Application only Single Split and MULTI-SPLITS ApplicationsMULTI-SPLITS Multi-Split Units Johnson Controls Unitary ProductsRemote Control Operation Emergency Operation Remote Control Batteries ReplacementGeneral Operation Troubleshooting MaintenanceInstallation and Maintenance of Healthy Filter Accessory Problem Possible Cause Limited Warranty Exclusions This warranty does not cover any