Plantronics CS351N Troubleshooting and Common Questions, Can’t hear a dial tone at the headset

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TROUBLESHOOTING AND COMMON QUESTIONS

I can’t hear a dial tone at the headset.

•Make sure your headset is charged.

•Press the Call Control Button on your headset.

•Make sure the Talking (solid green light) on top of the base is illuminated. If not, the headset lost subscription and needs to be re-subscribed. See the User Guide avail- able on line at www.Plantronics/com/SupraPlusWireless.

•Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

•Adjust the Configuration Dial on the left side of the base. Align the “1” on the dial with the ridges to the right side of the dial. If there is no dial tone for setting “1” try the other dial settings. Adjust the Listen Volume Button

on the headset. If the volume is still too low, select another setting on the Listening Volume Switch on the Headset Base.

•If the distortion is still present, lower the volume using the Listen Volume Button on the headset. If the distortion persists, select another Listening Volume Switch setting on the Headset Base.

•Make sure there is 12” between your SupraPlus Wireless base and your computer, and 6” between your base and your telephone.

People I talk to can hear a buzz in the background.

•Move the base further away from your phone.

•Power Adapter is plugged into a power strip. Plug the Power Adapter into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

•Battery is wearing out. Call Plantronics at (800) 544-4660 Ext. 5538 to order a new one.

The Handset Lifter is installed but does not lift

I hear static.

•Make sure there is at least 12” between your SupraPlus Wireless base and your computer, and 6” between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to base or cell phone.

•Your system may need to be reset. See the User Guide available online at: www.plantronics.com/SupraPlusWireless.

The sound is distorted or I hear an echo in the headset.

•Reduce speaking volume by pressing the (–) minor adjustment control button on the base. If the problem still persists, change the Speaking Volume setting. See page 11.

•Point microphone towards your chin.

•Listening volume may be too high on phone. If your phone has a handset volume control, lower this until the distortion disappears.

the handset.

•Be sure the Handset Lifter power cord is firmly pushed into the Handset Lifter jack on the base.

My Handset Lifter operates every time I remove or replace my headset in the base.

•IntelliStand is enabled. To disable this feature, move the IntelliStand switch to the UP position. See page 12.

The call is dropped. (Talk indicator in the headset and base will not be illuminated.)

•Headset lost subscription and needs to be re-subscribed. See the User Guide available on line at: www.Plantronics/com/SupraPlusWireless

14Plantronics SupraPlus Wireless Setup Guide

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Contents Easy Steps Plantronics Supraplus Wireless Package Contents Adjust the Headband Adjust the MouthpieceConfiguration a 2CONNECT Base to Desk PhoneConfiguration B Handset port or Headset port?Charge the Headset for at least 20 Minutes before using 3CONNECT Power and Charge HeadsetConnect Headset Base to power outlet Base Power AdapterAutomatic Handset Lifter Install Automatic Handset LifterConnect Handset Lifter power cord to Headset Base Lifter viewed Start with Lifter From back Determine Lifter position and height settingHandset Lifter Arm Call Control ButtonUse the Extender Arm to Stabilize Handset if needed Position IndicatorIf you do not hear a dial tone Mount the Lifter in permanent positionMuting a Call Using Your Supraplus Wireless Headset with Your Desk PhonePlacing, Answering, or Ending Calls on your Desk Phone Speaking Volume Minor Adjustment Control Adjust Listening VolumeAdjust Speaking Volume IntelliStand Switch Set the IntelliStandTM FeatureMulti-shift Pairing Supraplus Wireless Lights and Tones Base Indicator LightsTroubleshooting and Common Questions Can’t hear a dial tone at the headsetMaintenance Still having problems?Plantronics Limited Warranty Battery replacementPlantronics, Inc Encinal Street Santa Cruz, CA 95060 USA

CS351N specifications

The Plantronics CS351N is a leading wireless headset designed for office professionals who require mobility and high-quality audio for phone calls. This headset is particularly ideal for those who frequently engage in hands-free conversations, allowing for increased productivity and convenience throughout the workday.

One of the standout features of the CS351N is its wireless range. With a range of up to 350 feet, users can move around their workspace without being tethered to their desk. This feature is particularly useful for multitasking and maintaining a professional presence while attending to other responsibilities. The headset employs DECT technology, which ensures a secure, interference-free connection, providing superior clarity and stability during calls.

Comfort is another key characteristic of the Plantronics CS351N. It is designed with a lightweight construction and a comfortable ear cushion, allowing for extended wear without discomfort. The adjustable headband and flexible microphone boom further enhance the fit and usability, making it suitable for various head sizes and preferences.

The audio quality of the CS351N is exceptional, featuring noise-canceling technology that reduces background noise and enhances the clarity of conversations. This is particularly beneficial in busy office environments, where distractions can disrupt communication. The high-definition audio delivers clear sound, making it easier to understand and engage in conversations without straining.

Battery life is another critical consideration in any wireless device, and the Plantronics CS351N excels in this aspect. It offers up to 12 hours of talk time on a single charge, meaning users can stay connected throughout the day without worrying about frequent recharging. Additionally, the headset is equipped with a quick-charge feature, enabling users to get back to work swiftly.

Another notable aspect of the CS351N is its compatibility with a wide range of devices, including desk phones, PC softphones, and other VoIP solutions. This versatility makes it an ideal choice for users who may be transitioning between different communication platforms.

In summary, the Plantronics CS351N is an excellent choice for professionals seeking a reliable, high-performance wireless headset. Its combination of wireless freedom, superior audio quality, comfort, and versatility make it an essential tool for enhancing communication in the modern workplace. Whether attending calls, participating in virtual meetings, or multitasking, the CS351N provides the functionality and reliability that busy professionals need to stay connected and efficient.
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