Before Requesting Service | Samsung LS24B300BL/KZ, LS24B300BSV/XJ

5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

	Is the power cord connected properly?	Check the connection status of the power cord.

		(Connected using the D-sub cable)
		Check the cable connecting the PC and the product.
	Is the <Check Signal Cable> message displayed on the	(Connected using the DVI cable)
	screen?	If the message appears on the screen even if the cable is
		If the message appears on the screen even if the cable is
		properly connected, recheck the input signal by pressing the [
		] button of the product.

		This occurs when the signal from the graphics card exceeds
	Is the <Not Optimum Mode> message displayed on the	the maximum resolution or the maximum frequency of the
	Is the <Not Optimum Mode> message displayed on the	product.
	screen?	product.
	screen?	In this case, set up the appropriate resolution and the fre-

		quency for the product.

		1. This occurs when the power saving function is running.
		If you click the mouse or press any key, the screen will be
	Is a blank screen displayed and does the power LED blink at	turned on.
	a 1 second interval?	2. If the <Check Signal Cable > condition persists for more
		than five minutes, the power saving function will be
		activated.

		If you connect the DVI cable when the PC has booted up or if
		you reconnect the DVI cable after disconnecting the cable
	Did you connect with a DVI cable?	while using a PC, the screen may not be displayed because
		some graphics cards do not output the video signal.
		In this case, reboot the PC while the DVI cable is connected.

		Blank spaces on the screen are not caused by the monitor.
		The cause of the problem is the PC or graphics card, and can
		be fixed by adjusting the screen size in the HDMI or DVI
	Blank spaces are found at the top and bottom of the screen	option of the graphics card settings menu.
	when an [HDMI] or [HDMI-DVI] cable is connected to the	If the graphics card settings menu has no option to adjust the
	monitor and PC.	screen size, update the graphics card driver to the latest ver-
		sion.
		(Please contact the graphics card or computer manufacturer
		for details on how to adjust the screen settings.)

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for < Angle>.

If < Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

5-2	Troubleshooting

LS24B300BS/CI, LS19B300BSMXV, LS19B300BS/ZN, LS19B300NS/ZR, LS24B300HL/EN specifications

The Samsung LS22A300NS/CI and LS23A300NS/CI monitors represent a blend of style and performance, designed to cater to both casual users and professionals alike. These monitors are part of Samsung's A300 series, known for their impressive picture quality and user-friendly features.

Both models come equipped with a sleek and modern design that minimizes bezels, allowing for an immersive viewing experience. The LS22A300NS/CI features a 21.5-inch screen, while the LS23A300NS/CI offers a larger 23.0-inch display. This size difference caters to different workspace layouts and user preferences, making it easy to find the right fit for any setup.

One of the standout features of these monitors is their high-definition resolution of 1920x1080 pixels, which delivers sharp and clear visuals. The Full HD display ensures that images and videos are vibrant and detailed, making them ideal for content consumption, gaming, and professional tasks such as photo and video editing.

These monitors utilize an advanced VA panel technology, which enhances color reproduction and provides deeper blacks compared to traditional TN panels. With a wide viewing angle of up to 178 degrees, users can enjoy consistent color and brightness from various positions, making it suitable for collaborative work or family viewing.

The Samsung A300 monitors also incorporate Flicker-Free technology, which reduces eye strain during long usage periods. This is complemented by Eye Saver Mode, which minimizes blue light emissions, further enhancing comfort for users who spend extended hours in front of the screen.

Connectivity options on both models include HDMI and D-Sub ports, making it easy to connect to a variety of devices, such as laptops, desktops, and gaming consoles. The slim profile and VESA mount compatibility allow for easy attachment to walls or adjustable stands, saving valuable desk space.

In summary, the Samsung LS22A300NS/CI and LS23A300NS/CI monitors are excellent choices for users looking for reliable performance and exceptional image quality. Their combination of stylish design, advanced display technology, and comfort features makes them ideal for a range of applications, from everyday computing to graphic-intensive tasks. With these monitors, Samsung continues to establish itself as a leader in the display market, offering products that meet the diverse needs of modern users.