Samsung LS27B550VSA/KR manual Troubleshooting Guide, Testing the Product, Check the following

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10 Troubleshooting Guide

10.1Requirements Before Contacting Samsung Customer Service Center

10.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

10.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "11.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

10.1.3 Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.Check the cable connection between the product and PC, and ensure the connectors are locked.

(Refer to "3.3 Connecting and Using a PC")

Screen issue

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly.

 

(Refer to "3.3 Connecting and Using a PC")

 

 

10 Troubleshooting Guide 79

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Contents S23B550V S27B550V Table Of Contents Screen Setup Configuring Tint Resizing or Relocating the Screen Setup and Reset Information Appendix Index Icons used in this manual Before Using the ProductSymbols for safety precautions CopyrightCleaning CleaningPrecautions for storage Securing the Installation SpaceElectricity and Safety Safety PrecautionsInstallation and Safety Water drips, etc., oil, or smoke Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Preparations Checking the ContentsComponents Checking the ComponentsFrontal Buttons PartsAuto Port Description Reverse SideAttaching the Stand InstallationAdjusting the Product Tilt Installing a Wall-mount Kit or Desktop Stand Preparations Anti-theft Lock MHL Mobile High-Definition Link Using MHLMobile High-Definition LinkUsing MHL When the mobile device is in sleep mode Disabling MHL Disabling MHL by using the MHL buttonPre-connection Checkpoints Connecting and Using a Source DeviceBefore Connecting Connecting the PowerConnecting to a PC Connecting and Using a PCConnection Using an HDMI-DVI Cable Connecting to Headphones or Speakers Changing the sound settings on Windows Driver Installation Setting Optimum Resolution Changing the Resolution Using a PC Changing the Resolution on Windows Vista Changing the Resolution on Windows Connecting and Using a Source Device Configuring Brightness Screen SetupBrightness Contrast Configuring ContrastSharpness Configuring SharpnessSamsung Magic Bright Configuring Samsung Magic Bright Samsung Magic Angle Configuring Samsung Magic AngleCoarse Adjusting CoarseFine Adjusting FineResponse Time Configuring Response TimeHdmi Black Level Configuring the Hdmi Black Level SettingsConfiguring Samsung Magic Color Configuring TintSamsung Magic Color Red Configuring RedGreen Configuring GreenBlue Configuring BlueColor Tone Configuring the Color Tone SettingsGamma Configuring GammaResizing or Relocating the Screen Configuring H-Position & V-PositionPosition & V-Position Changing the Image Size Image SizeMenu H-Position & Menu V-Position Configuring Menu H-Position & Menu V-PositionReset Setup and ResetInitializing Settings Reset Changing the Language LanguageEco Saving Configuring Eco SavingConfiguring Off Timer On/Off Off Timer On/OffConfiguring Off Timer Setting Off Timer SettingConfiguring PC/AV Mode PC/AV ModeKey Repeat Time Configuring Key Repeat TimeAuto Source Configuring Auto SourceDisplay Time Configuring Display TimeChanging Menu Transparency Menu TransparencyDisplaying Information Information Menu and OthersVolume Configuring Volume in the Initial ScreenSound Mode Magic Tune Installing the SoftwareWhat is MagicTune? Installing the SoftwareRemoving the Software MultiScreen MultiScreenInstalling the Software Check the following Troubleshooting GuideTesting the Product Checking the Resolution and FrequencyNot Optimum Mode is displayed Sound issue Question Answer 10.2 Q & aTroubleshooting Guide General SpecificationsSpecifications PowerSaver Standard Signal Mode Table Hdmi Specifications Contact Samsung World Wide AppendixEurope Denmark CIS Indonesia Africa Others Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Not a product defectAppendix Correct Disposal OSD On Screen Display TerminologyResolution Index Index
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LS23B550VS/SM, LS23B550VS/ZN, LS27B550VS/NG, LS27B550VS/ZR, LS23B550VS/EN specifications

The Samsung LS27B550VS/CI, LS27B550VS/KZ, and LS23B550VS/EN are part of Samsung's B5 series of monitors, designed to cater to a wide range of professional and personal needs. These monitors are characterized by their advanced features, excellent display quality, and user-centric designs, making them a popular choice for both office and home use.

One of the standout features of these models is their high-resolution display, which offers vibrant colors and sharp details. The 27-inch LS27B550VS models provide a Full HD resolution of 1920 x 1080 pixels, while the 23-inch LS23B550VS delivers the same clarity in a slightly more compact design. This ensures that users can appreciate crisp images whether they're working on spreadsheets, enjoying multimedia content, or engaging in gaming.

Samsung's B5 series monitors incorporate various display technologies that enhance the viewing experience. The use of a VA panel allows for wider viewing angles and deeper blacks, making the screens suitable for collaborative work environments where multiple viewers are present. Additionally, the monitors feature a high contrast ratio, contributing to vivid colors and striking imagery.

Moreover, these monitors support AMD FreeSync technology, which helps eliminate screen tearing during fast-paced gaming or video playback. This results in a smoother visual experience, contributing to an immersive atmosphere for users who enjoy gaming or watching movies.

The LS27B550VS and LS23B550VS models also prioritize user comfort and convenience. They come equipped with an ergonomic stand that allows for height adjustments, tilt, and rotation, ensuring that users can find their ideal viewing position. This is particularly beneficial for long working hours, as it helps reduce strain on the neck and eyes.

In terms of connectivity, all three models feature multiple ports, including HDMI and DisplayPort, making them versatile for various devices such as laptops, desktops, and gaming consoles. Additionally, they are designed with a slim profile and minimal bezels, providing a modern aesthetic that fits well into any workspace or home setup.

In summary, the Samsung LS27B550VS/CI, LS27B550VS/KZ, and LS23B550VS/EN monitors combine advanced display technology, ergonomic design, and versatile connectivity options, making them ideal choices for professionals and home users alike who seek high-quality visuals and comfort in their daily tasks.