Samsung SM-T560NZWAEUR, SM-T560NZKADBT, SM-T560NZWADBT, SM-T560NZWAXEF Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-T560 Table of Contents Appendix Read me first Instructional icons Package contents Getting startedDevice layout Buttons Charging the battery Reducing the battery consumption Using a memory card Installing a memory cardFormatting the memory card →Settings →Storage →Unmount SD cardRemoving the memory card → Erase everythingTurning the device on and off Locking and unlocking the screenUsing the touch screen BasicsTapping Tapping and holding DraggingDouble-tapping Flicking Spreading and pinchingHome screen layout Home screenHome screen options Apps screen Indicator icons Icon MeaningNotifications and quick setting panels Using the notifications panelUsing the quick setting panel Rearranging quick setting buttonsOpening apps Installing or uninstalling appsInstalling apps Galaxy AppsManaging apps Uninstalling or disabling appsPlay Store Enabling appsKeyboard layout Using additional keyboard functionsEntering text Changing the input languageScreen capture Copying and pastingMy Files Power saving feature Ultra power saving modeWi-Fi Network connectivityTap Connect About Multi window Motions & usability featuresMulti window Launching Multi windowAdjusting the window size Motions & usability featuresUsing Multi window options Personalising Managing the Home and Apps screensManaging the Home screen Changing the sorting method Managing the Apps screenManaging panels Hiding appsChanging ringtones Setting wallpaper and ringtonesSetting wallpaper Tap SET AS Wallpaper or DonePassword Changing the screen lock methodPattern Adding users Tap Add user or profile →User →OK →Set up nowMultiple users Adding restricted profilesSwitching users Managing usersSetting up accounts Adding accountsRemoving accounts Importing and exporting contacts ContactsAdding contacts Moving contacts from other devicesSearching for contacts Adding shortcuts for contacts to the Home screenTap →Add shortcut to home Camera Basic shootingTaking photos or recording videos Beauty face Shooting modesAuto PanoramaContinuous shot Camera settingsBest photo NightCamera Viewing content on the device GalleryUseful apps and features PlannerCreating events or tasks Setting up email accounts Syncing events and tasks with your accountsSending emails Tap Email on the Apps screenReading emails Video Playing videosStopping alarms AlarmSetting alarms Deleting alarmsStopwatch TimerWorld clock Creating clocksComposing memos CalculatorMemo Searching for memosChrome Hancom Office ViewerGoogle apps GmailPlay Movies & TV MapsPlay Music Play BooksGoogle Google SettingsHangouts Voice SearchBluetooth About BluetoothPairing with other Bluetooth devices Sending and receiving dataSending an image About Wi-Fi Direct Wi-Fi DirectUnpairing Bluetooth devices Connecting to other devicesEnding the device connection Mobile printing Connecting to a printerPrinting content Adding printer plug-insTransferring data from a mobile device Device & data managerTransferring data from your previous device Transferring data from a computerUsing the device as a removable disk for data transfer Device MTPUpdating with Smart Switch Updating the deviceUpdating over the air Tap Backup and reset and tick Back up my data Performing a data resetUsing a Google account Backing up and restoring dataWi-Fi SettingsAbout Settings Setting Wi-Fi sleep policyData usage BluetoothFlight mode LocationPrinting More networksSound Display Multi windowLock screen Backup and reset Application managerAccounts Accessibility Language DefaultLanguage and input Samsung keyboardGoogle voice typing Text-to-speech optionsPointer speed Battery Date and timeUsers Storage SecurityAbout device Storage type Set a storage type for credential filesTroubleshooting AppendixTouch screen responds slowly or improperly Battery icon is empty Photo quality is poorer than the preview Your device cannot find your current location Removing the battery Copyright
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