Samsung SM-W627NZKBDBT, SM-W620NZKBDBT Touchscreen responds slowly or improperly, Forcing restart

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Appendix

The touchscreen responds slowly or improperly

•If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.

•The touchscreen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is updated to the latest version.

•If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

The device responds slowly

If you use the device without connecting the Keyboard Cover, the device’s speed and performance may be affected. Use the device with the Keyboard Cover connected.

Your device freezes or has fatal errors

Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre.

Restarting the device

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.

Forcing restart

If your device is frozen and unresponsive, press and hold the Power key for more than

10 seconds until the device turns off. Then, press and hold the Power key for a few seconds to restart it.

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Contents SM-W620 SM-W627 Table of Contents Read me first BasicsInstructional icons Device overheating situations and solutionsWhen the device heats up while charging the battery Do the following when the device heats upWhen the device heats up during use Precautions for operating environment Device limitations when the device overheatsPackage contents Device Device layoutKeys Pen nib PenReplacing the S Pen nib Charging the battery BatteryViewing the remaining charging time Reducing the battery consumptionBattery saver Battery charging tips and precautionsInstalling the SIM or Usim card SIM or Usim card mobile network-enabled modelsRemoving the SIM or Usim card Memory card microSD card Installing a memory cardBe damaged Formatting the memory card Removing the memory cardRestarting the device Turning the device on and offKeyboard Cover IntroductionKeyboard Cover Connecting the Keyboard Cover Hot keys Attaching the S Pen holderKey/Icon Function Hot key functionsBasic touchpad functions TouchpadDouble-clicking Configuring touchpad settings Additional functionsLocking and unlocking the touchpad Tapping Controlling the touchscreenTapping and holding DraggingDouble-tapping Spreading and pinching SwipingTaskbar WindowsStart screen Start screenManaging shortcuts Search boxManaging app tiles Start menuLock screen Switching to tablet modePassword Picture passwordPattern Log-in Creating new desktops Multi desktopSplit screen view Deleting desktopsMoving windows to another desktop Help Changing the input language Using the control panelUsing the on-screen keyboard Entering textAdditional keyboard functions Capturing screenshots with the S Pen Using the Keyboard CoverScreen capture Copying and pastingUpdating the device Performing a data resetDevice and data management InstantGo Modern standbyConnecting to an external display Store Installing or uninstalling appsUninstalling apps Installing appsView all notes Launch Samsung Notes and view all notes Air CommandWant to select Smart selectScreen write Creating notes Samsung NotesComposing notes in handwriting mode Changing the pen settingsUsing the line eraser Editing handwritten notes Painting with brushes Inserting images into a noteDeleting notes Samsung Flow Connecting your tablet and smartphoneChecking notifications on your tablet Sharing contentsUnlocking your tablet screen with fingerprint Sharing mobile data connectionShowing a selected area on an external display Show WindowTaking photos or recording videos Using toolsSetting the connection notification CameraBook Settings Windows Settings SystemDevices Personalisation Ease of AccessUpdate & security Network & InternetBios Setup utility Entering the Bios screenSetup tools Setting the boot password Setup menusSetting a boot password Boot priority Smart Battery CalibrationRemoving a password Appendix TroubleshootingForcing restart Touchscreen responds slowly or improperlyInternet is often disconnected Resetting the deviceYour device is hot to the touch Another Bluetooth device is not located Removing the battery Windows recovery functionTrademarks Copyright
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SM-W620NZKBILO, SM-W627NZKAKSA, SM-W620NZKBDBT, SM-W627NZKBPHE, SM-W627NZKBDBT specifications

The Samsung SM-W620NZKAXXV, also known as the Galaxy Book Go 5G, represents a significant advancement in Samsung's quest to offer versatile, high-performance computing solutions, particularly for mobile users who demand connectivity, efficiency, and portability. This innovative device incorporates Qualcomm Snapdragon technology, setting it apart from traditional laptops and enabling seamless performance for both work and leisure.

A standout feature of the SM-W620NZKAXXV is its 5G connectivity. With the inclusion of 5G capabilities, users can enjoy incredibly fast internet speeds and lower latency, making it ideal for streaming, video conferencing, and gaming on the go. This level of connectivity allows for a more productive experience, as users can download and upload large files swiftly without the constraints of Wi-Fi networks.

The Galaxy Book Go 5G sports a sleek and lightweight design. Weighing approximately 1.38 kg, it is highly portable, making it an excellent choice for students, professionals, and anyone who frequents travel. The durable build quality does not compromise its aesthetics, showcasing a modern finish that complements its utility.

Display-wise, the device features a vibrant 14-inch full HD screen with a resolution of 1920 x 1080 pixels. This ensures sharp images and an immersive viewing experience whether you're working on documents or enjoying multimedia content. The anti-glare technology further enhances usability in various lighting conditions, making it easier to work both indoors and outdoors.

Performance is powered by the robust Snapdragon 8cx Gen 2 platform, providing impressive speed and efficiency. Coupled with ample RAM options, the Galaxy Book Go 5G comfortably handles multitasking, allowing users to run applications simultaneously without noticeable lag.

Battery life is another significant highlight, with the device offering up to 18 hours of use on a single charge. This remarkable endurance means you can carry on with your tasks or entertainment throughout the day without needing to worry about frequent recharging.

Moreover, the built-in Microsoft applications and Windows 11 OS provide a user-friendly interface and access to a broad range of software, ensuring that productivity is maintained without sacrificing performance.

In summary, the Samsung SM-W620NZKAXXV is an ideal choice for those seeking a powerful, portable device that leverages cutting-edge technology. With its 5G connectivity, lightweight design, high-quality display, and long-lasting battery, it stands out as a premium option for professionals and casual users alike, redefining mobile computing in the modern era.
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