Samsung SM-W620NZKBILO, SM-W627NZKBDBT, SM-W620NZKBDBT, SM-W620NZKBXEF Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-W620 SM-W627 Table of Contents Basics Read me firstDo the following when the device heats up Device overheating situations and solutionsWhen the device heats up while charging the battery Instructional iconsWhen the device heats up during use Device limitations when the device overheats Precautions for operating environmentPackage contents Device layout DeviceKeys Pen Pen nibReplacing the S Pen nib Battery Charging the batteryReducing the battery consumption Viewing the remaining charging timeBattery charging tips and precautions Battery saverSIM or Usim card mobile network-enabled models Installing the SIM or Usim cardRemoving the SIM or Usim card Installing a memory card Memory card microSD cardBe damaged Removing the memory card Formatting the memory cardTurning the device on and off Restarting the deviceKeyboard Cover Keyboard CoverIntroduction Connecting the Keyboard Cover Attaching the S Pen holder Hot keysHot key functions Key/Icon FunctionTouchpad Basic touchpad functionsDouble-clicking Locking and unlocking the touchpad Configuring touchpad settingsAdditional functions Controlling the touchscreen TappingDouble-tapping Tapping and holdingDragging Swiping Spreading and pinchingStart screen WindowsStart screen TaskbarSearch box Managing shortcutsStart menu Managing app tilesSwitching to tablet mode Lock screenPattern Log-in PasswordPicture password Multi desktop Creating new desktopsMoving windows to another desktop Split screen viewDeleting desktops Help Entering text Using the control panelUsing the on-screen keyboard Changing the input languageAdditional keyboard functions Copying and pasting Using the Keyboard CoverScreen capture Capturing screenshots with the S PenInstantGo Modern standby Performing a data resetDevice and data management Updating the deviceConnecting to an external display Installing apps Installing or uninstalling appsUninstalling apps StoreAir Command View all notes Launch Samsung Notes and view all notesSmart select Want to selectScreen write Samsung Notes Creating notesUsing the line eraser Composing notes in handwriting modeChanging the pen settings Editing handwritten notes Deleting notes Painting with brushesInserting images into a note Connecting your tablet and smartphone Samsung FlowSharing mobile data connection Sharing contentsUnlocking your tablet screen with fingerprint Checking notifications on your tabletShow Window Showing a selected area on an external displayCamera Using toolsSetting the connection notification Taking photos or recording videosBook Settings Devices Windows SettingsSystem Network & Internet Ease of AccessUpdate & security PersonalisationSetup tools Bios Setup utilityEntering the Bios screen Setting a boot password Setting the boot passwordSetup menus Removing a password Boot prioritySmart Battery Calibration Troubleshooting AppendixTouchscreen responds slowly or improperly Forcing restartResetting the device Internet is often disconnectedYour device is hot to the touch Another Bluetooth device is not located Windows recovery function Removing the batteryCopyright Trademarks
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SM-W620NZKBILO, SM-W627NZKAKSA, SM-W620NZKBDBT, SM-W627NZKBPHE, SM-W627NZKBDBT specifications

The Samsung SM-W620NZKAXXV, also known as the Galaxy Book Go 5G, represents a significant advancement in Samsung's quest to offer versatile, high-performance computing solutions, particularly for mobile users who demand connectivity, efficiency, and portability. This innovative device incorporates Qualcomm Snapdragon technology, setting it apart from traditional laptops and enabling seamless performance for both work and leisure.

A standout feature of the SM-W620NZKAXXV is its 5G connectivity. With the inclusion of 5G capabilities, users can enjoy incredibly fast internet speeds and lower latency, making it ideal for streaming, video conferencing, and gaming on the go. This level of connectivity allows for a more productive experience, as users can download and upload large files swiftly without the constraints of Wi-Fi networks.

The Galaxy Book Go 5G sports a sleek and lightweight design. Weighing approximately 1.38 kg, it is highly portable, making it an excellent choice for students, professionals, and anyone who frequents travel. The durable build quality does not compromise its aesthetics, showcasing a modern finish that complements its utility.

Display-wise, the device features a vibrant 14-inch full HD screen with a resolution of 1920 x 1080 pixels. This ensures sharp images and an immersive viewing experience whether you're working on documents or enjoying multimedia content. The anti-glare technology further enhances usability in various lighting conditions, making it easier to work both indoors and outdoors.

Performance is powered by the robust Snapdragon 8cx Gen 2 platform, providing impressive speed and efficiency. Coupled with ample RAM options, the Galaxy Book Go 5G comfortably handles multitasking, allowing users to run applications simultaneously without noticeable lag.

Battery life is another significant highlight, with the device offering up to 18 hours of use on a single charge. This remarkable endurance means you can carry on with your tasks or entertainment throughout the day without needing to worry about frequent recharging.

Moreover, the built-in Microsoft applications and Windows 11 OS provide a user-friendly interface and access to a broad range of software, ensuring that productivity is maintained without sacrificing performance.

In summary, the Samsung SM-W620NZKAXXV is an ideal choice for those seeking a powerful, portable device that leverages cutting-edge technology. With its 5G connectivity, lightweight design, high-quality display, and long-lasting battery, it stands out as a premium option for professionals and casual users alike, redefining mobile computing in the modern era.
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