Samsung SM2J500FZKDORX, SM-J500FZWASEB, SM-J500FZWAEUR, SM-J500FZWADBT Appendix, Troubleshooting

Page 84

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents English /2015. Rev.1.2 Table of Contents Appendix Basics Read me firstPackage contents Device layout Keys Battery Installing the batteryRemoving the battery Charging the battery Reducing the battery consumption Viewing the remaining charging timeBattery charging tips and precautions Power saving modeUltra power saving mode Installing the SIM or Usim cardSIM or Usim card Replace the battery and back cover Removing the SIM or Usim card Single SIM models Dual SIM modelsUsing dual SIM or Usim cards dual SIM models Switching between cardsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cardsInstalling a memory card Memory cardTurning the device on and off Removing the memory cardFormatting the memory card Touchscreen TappingTapping and holding Dragging Double-tappingSwiping Spreading and pinchingHome screen Home screenHome screen options Adding itemsMoving and removing an item Creating folders Managing panelsApps screen Moving itemsIndicator icons Icon MeaningLock screen PatternUsing the notification panel PasswordNotification panel Using quick setting buttons Single SIM modelsEntering text Keyboard layoutChanging the input language Changing the keyboard layoutAdditional keyboard functions Copying and pastingScreen capture Opening appsDevice and data management Transferring data from your previous deviceTransferring data from a mobile device Transferring data from a computerUsing the device as a removable disk for data transfer Updating the deviceUpdating over the air Device MTPPerforming a data reset Updating with Smart SwitchBacking up and restoring data Installing or uninstalling apps Installing appsGalaxy Apps Play StorePhone Managing appsIntroduction Making callsSingle SIM models Tap to make a voice call, or tap Receiving calls Options during calls During a voice callDuring a video call Contacts Adding contactsCreating contacts manually Importing contactsMessages Searching for contactsSending messages Viewing messages Internet Setting up email accounts → Settings →MORE →Set default accountSending emails Reading emailsCamera Basic shootingTaking photos or recording videos Camera etiquetteLaunching Camera on the locked screen Launching Camera quicklyLocking the focus and exposure Auto mode Pro modePanorama Continuous shotTap Mode →Selfie Tap Mode →Wide selfieBeauty face SelfieTap Mode →Interval shot Interval shotCamera settings Quick settingsCamera settings Sound & shotGallery Viewing images or videosDeleting images or videos Deleting an image or a videoDeleting multiple images and videos Tap DeleteUsing the quick optimisation feature Smart ManagerUsing the Smart manager BatteryStorage Device securityPlanner Creating eventsCreating tasks Syncing events and tasks with your accountsVideo Voice Recorder My Files MemoComposing memos Searching for memosAlarm ClockWorld clock Timer CalculatorStopwatch Radio Listening to the FM radioScanning radio stations Google apps Google Settings Play NewsstandPlay Games DriveWi-Fi Connecting to a Wi-Fi networkIntroduction Tap ConnectWi-Fi Direct Tap Wi-Fi DirectSending and receiving data Ending the device connectionBluetooth Pairing with other Bluetooth devicesFlight mode Unpairing Bluetooth devicesSending and receiving data Tap UnpairUsing the mobile hotspot Mobile hotspot and tetheringData usage SIM card manager dual SIM modelsLimiting data usage NFC and payment NFC-enabled models Using the NFC featureMobile networks Making payments with the NFC feature Sending data More connection settings OptionsPrinting Adding printer plug-insPrinting content Sounds and notificationsDisplay Applications WallpaperThemes Lock screen and securityEasy mode Switching to easy modePrivacy Accessibility Managing shortcutsAccounts Adding accountsRegistering Samsung accounts Removing accountsBackup and reset Language and inputAccessories StorageDate and time About deviceTroubleshooting AppendixTouchscreen responds slowly or improperly Sound echoes during a call Error messages appear when launching the camera Another Bluetooth device is not located Copyright Trademarks
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SM2J500FZDAORX, SM2J500FZKATMH, SM2J500FZKAETL, SM-J500FZWATMH, SM2J500FZKAO2C specifications

The Samsung SM-J500FZKANEE, SM-J500FZDANEE, and SM-J500FZWANEE are part of the Galaxy J5 series, which was designed to deliver a balanced combination of functionality, performance, and affordability. These models stand out for their robust features and user-friendly technologies.

One of the main highlights of these smartphones is their display. They come with a 5.0-inch Super AMOLED touchscreen that offers rich colors and deep blacks, making it perfect for multimedia consumption and gaming. The screen resolution of 720 x 1280 pixels ensures that images and videos are sharp and clear.

Powering these devices is a quad-core processor, which facilitates smooth multitasking and enhances overall performance. Coupled with 1.5GB of RAM, users can experience efficient operation across multiple apps, whether browsing the internet or playing high-demand games. Furthermore, the internal storage capacity of 16GB can be expanded via a microSD card, providing ample space for photos, videos, and apps.

Camera capabilities are essential for users today, and the J5 series does not disappoint. The smartphones feature a 13-megapixel rear camera with LED flash, enabling users to capture high-quality images even in low-light conditions. Additionally, the front-facing 5-megapixel camera is perfect for selfies and video calls, further enhancing the user experience.

The Galaxy J5 models are equipped with Android operating system, offering access to a plethora of applications through the Google Play Store. Samsung's user interface adds additional functionality and customization options, making these phones appealing for a broad range of users.

Battery life is another key feature, with a removable 2600mAh battery that ensures longevity throughout the day. With moderate usage, users can expect the phone to last over a full day on a single charge, which is vital for those who are constantly on the go.

Connectivity options include 4G LTE, Wi-Fi, Bluetooth, and GPS, making these phones well-equipped for modern demands. The dual SIM capability allows users to manage personal and work contacts efficiently.

In conclusion, the Samsung SM-J500FZKANEE, SM-J500FZDANEE, and SM-J500FZWANEE present a compelling choice for consumers looking for a budget-friendly option without compromising on essential features. Their blend of solid performance, impressive camera systems, and sleek design makes them suitable for any user.
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