Samsung SM-R210NZWABGL, SM-R210NZWADBT, SM-R210NZWAXEF, SM-R210NZWAITV Appendix, Troubleshooting

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your Gear 360.

Your Gear 360 does not turn on

When the battery is completely discharged, your Gear 360 will not turn on. Charge the battery completely before turning on the Gear 360.

Another Bluetooth or Wi-Fi device cannot locate your Gear 360

•Ensure that your Gear 360 enters Bluetooth or Wi-Fi pairing mode. Press and hold the Menu key. Then, when Connect to Android, or Connect to iOS appears on the camera status screen, press the OK key to enter Bluetooth or Wi-Fi pairing mode.

•Ensure that your Gear 360 and the mobile device to connect with are within the Bluetooth connection range (10 m) or the Wi-Fi connection range (5 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A Bluetooth connection is not established or your Gear 360 and the mobile device are disconnected

•Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

•Ensure that the latest version of the Samsung Gear 360 app or the Gear 360 app is installed on the mobile device. Update the Samsung Gear 360 app or the Gear 360 app if it is not up to date.

•Ensure that your Gear 360 and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

•Restart both devices and launch the Samsung Gear 360 app or the Gear 360 app on the mobile device again.

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