Samsung SM-R210NZWABGL, SM-R210NZWADBT, SM-R210NZWAXEF, SM-R210NZWAITV Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your Gear 360.

Your Gear 360 does not turn on

When the battery is completely discharged, your Gear 360 will not turn on. Charge the battery completely before turning on the Gear 360.

Another Bluetooth or Wi-Fi device cannot locate your Gear 360

Ensure that your Gear 360 enters Bluetooth or Wi-Fi pairing mode. Press and hold the Menu key. Then, when Connect to Android, or Connect to iOS appears on the camera status screen, press the OK key to enter Bluetooth or Wi-Fi pairing mode.

Ensure that your Gear 360 and the mobile device to connect with are within the Bluetooth connection range (10 m) or the Wi-Fi connection range (5 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A Bluetooth connection is not established or your Gear 360 and the mobile device are disconnected

Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

Ensure that the latest version of the Samsung Gear 360 app or the Gear 360 app is installed on the mobile device. Update the Samsung Gear 360 app or the Gear 360 app if it is not up to date.

Ensure that your Gear 360 and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

Restart both devices and launch the Samsung Gear 360 app or the Gear 360 app on the mobile device again.

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Contents SM-R210 Table of Contents Basics About the GearRead me first Instructional iconsPackage contents Device layout Function PowerKeys MenuIndicator light Colour StatusIndicator icons Camera status screenIcon Meaning Installing a memory card Memory cardContacts properly aligned with the Gear 360’s contacts Formatting on the Gear Formatting the memory cardRemoving the memory card Tap Reset and format →Format Gear 360 SD card BatteryCharging the battery Formatting on the mobile deviceMultipurpose jack USB Type-C Battery charging tips and precautions Attaching the strap to the Gear Turning the Gear 360 on and off Restarting the GearConnecting to a mobile device Connecting the Gear 360 to a mobile deviceInstalling the app on a mobile device  Mobile device  Tap Connect to GearDisconnecting or reconnecting the Gear Connecting a new GearBasics Available menus Using the Gear 360’s menusAccessing and selecting menus Recording videos and taking photos with the Gear 360 solely Connecting to a mobile device remotely Tips for getting the best shots Recording videos or taking photosIntroduction Camera etiquetteSelecting a camera Using the mobile deviceUsing the Gear Tap CameraRecording videos Viewfinder will appearChanging preview mode Tap Mode →VideoTap Mode →Photo Taking photosTap Mode →Time lapse Time lapseVideo looping Selecting the recording cycleTap Mode →Video looping Landscape HDR Tap Mode →Landscape HDR Watching a live broadcast Live broadcastStarting your broadcast Quick settings Configuring camera settingsConfiguring settings on your mobile device Configuring settings on the Gear Camera settingsViewing 360-degree videos Viewing videos or imagesViewing videos Viewing videos from different anglesViewing photos Using the motion view featureChanging view mode Viewing 360-degree images Viewing images from different anglesSharing videos or images Deleting videos or imagesSaving videos and images to the mobile device Saving 360-degree videos as standard videos Editing videos and photosSaving 360-degree photos as standard photos Trimming videosCapturing images from 360-degree videos Viewing videos and images using the Gear VRInstalling and signing in to the Oculus app Viewing 360-degree videos and photos on the Gear VR View on Gear VRUsing the computer program Gear Configuring the settingsTransferring files to a computer Gear 360 APP Updating the app Updating the softwareUpdating the Gear Troubleshooting AppendixBattery icon is empty Removing the battery Data stored in the Gear 360 has been lostCopyright Trademarks
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SM-R210NZWAPHE, SM-R210NZWAITV, SM-R210NZWAEUR, SM-R210NZWAXEZ, SM-R210NZWASEB specifications

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