Samsung SM-A310FZDASEB, SM-A310FEDADBT, SM-A310FZKADBT, SM-A310FZDADBT Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-A310F/DS Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Charging the battery BatteryViewing the remaining charging time Battery charging tips and precautionsReducing the battery consumption Ultra power saving mode Power saving modeSingle SIM models Installing the SIM or Usim cardSIM or Usim card Dual SIM models Basics Single SIM models Dual SIM models Removing the SIM or Usim cardSetting preferred SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cardsMemory card Installing a memory cardRemoving the memory card Restarting the device Turning the device on and offFormatting the memory card Tapping TouchscreenDouble-tapping Tapping and holdingDragging Spreading and pinching SwipingHome screen Home screenAdding items Home screen optionsCreating folders Moving and removing an itemMoving items Apps screenManaging panels Rearranging items Icon Meaning Indicator iconsPattern PasswordLock screen Notification panel Using the notification panelUsing quick setting buttons Keyboard layout Entering textChanging the input language Changing the keyboard layoutCopying and pasting Additional keyboard functionsOpening apps Screen captureTransferring data from your previous device Closing an appTransferring data from a mobile device Transferring backup data from a computerFiles Using the device as a removable disk for data transferDevice and data management Updating over the air Updating with Smart SwitchUpdating the device Using a Samsung account Performing a data resetUsing a Google account Backing up and restoring dataTap Share →Simple sharing Sharing files with contactsDeactivating emergency mode Emergency modeInstalling apps Installing or uninstalling appsGalaxy Apps Play StoreManaging apps PhoneIntroduction Making callsSingle SIM models Tap to make a voice call, or tap Making calls from the locked screen Using speed dialMaking calls from call logs or contacts list Making an international callAnswering a call Receiving callsRejecting a call Blocking phone numbersDuring a video call Options during callsDuring a voice call Adding contacts ContactsCreating contacts manually Importing contactsSharing profile Searching for contactsSharing contacts MessagesSending messages Tap More →ShareAdd recipients and enter a message Blocking unwanted messages Tap More →Settings →Block messages Tap Block listViewing messages Internet Setting the message notification→ Settings →MORE →Set default account Setting up email accountsBasic shooting CameraSending emails Reading emailsTaking photos or recording videos Launching Camera on the locked screen Auto modeLaunching Camera quickly Locking the focus and exposureContinuous shot Pro modePanorama HDR Rich tone Tap Mode →SelfieNight SelfieWide selfie Tap Mode →Wide selfieDownloading modes Camera settingsQuick settings Camera settings Viewing images or videos GallerySharing images or videos Deleting images or videosDeleting an image or a video Deleting multiple images and videosSmart Manager Battery Using the quick optimisation featureManaging device performance StorageCreating events PlannerVoice Setting a wake-up commandCreating tasks Syncing events and tasks with your accountsTips for better voice recognition Using S VoiceSetting the language Music Change screen ratio VideoRecording voice memos Voice RecorderMy Files Changing the recording modeClock MemoComposing memos Searching for memosWorld clock AlarmStopwatch TimerCalculator Listening to the FM radio RadioScanning radio stations Google appsDrive Play Movies & TVYouTube PhotosIntroduction Wi-FiConnecting to a Wi-Fi network Tap Wi-Fi Direct Wi-Fi DirectSending and receiving data Tap ConnectEnding the device connection BluetoothSending and receiving data Pairing with other Bluetooth devicesUnpairing Bluetooth devices Flight modeMobile hotspot and tethering Tap UnpairData usage Using the mobile hotspotLimiting data usage SIM card manager dual SIM modelsNFC and payment Using the NFC featureMobile networks Making payments with the NFC feature Sending data Tap Android Beam and tap the switch to activate itOptions More connection settingsPrinting Adding printer plug-insConnecting your device to a vehicle via MirrorLink Printing contentMirrorLink Ending the MirrorLink connectionDownload booster ApplicationsDisplay Sounds and vibrationsWallpaper Advanced featuresLock screen and security ThemesSend SOS messages Privacy and safetyAdding primary contacts Easy modeSwitching to easy mode Managing shortcuts AccessibilityAdding accounts AccountsRegistering Samsung accounts Removing accountsLanguage and input Backup and resetStorage About device Date and timeAppendix TroubleshootingForcing restart Resetting the deviceSound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Remove the SIM card tray from the device Removing the batteryTrademarks Copyright
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SM-A310FZKASEE, SM-A310FZKAPHE, SM-A310FZWAITV, SM-A310FZDAXEF, SM-A310FZDABGL specifications

The Samsung SM-A310 series includes several variants such as the SM-A310FEDAXEF, SM-A310FZKAXEF, SM-A310FZWAXEF, and SM-A310FZDAXEF. This series is part of Samsung's A series, which is known for combining elegant design with substantial functionality, making it a favorable choice for mid-range smartphone users.

One of the key features of the SM-A310 models is their sleek and stylish design. The smartphones typically boast a premium metal and glass body, giving them a sophisticated look while ensuring durability. The 5.0 inches Super AMOLED display provides vibrant colors and sharp contrasts, making visuals enjoyable for browsing, gaming, and streaming videos.

Powering the SM-A310 series is either a quad-core or octa-core processor, ensuring smooth performance for everyday tasks, multitasking, and gaming. The devices usually come with 2GB or 3GB of RAM, depending on the model, which helps in efficient app management and enhancing user experience. Additionally, the internal storage options generally range from 16GB to 32GB, expandable via microSD, allowing users to store ample amounts of data, apps, and media.

In terms of camera technology, the SM-A310 series typically covers the needs of photography enthusiasts. The rear camera features a 13-megapixel sensor that supports autofocus and LED flash, capable of capturing detailed images even in low-light conditions. The front-facing camera, usually around 5 megapixels, offers essential features for selfies and video calling.

Battery life is another critical characteristic of the SM-A310 models, as they typically come equipped with a removable battery, allowing for easy replacement if necessary. Fast charging capabilities make it convenient for users to minimize downtime while keeping their devices powered throughout the day.

Running on the Android operating system, the SM-A310 devices are equipped with Samsung's custom UI, enhancing user experience with features like multi-window support and customizable themes.

Overall, the Samsung SM-A310 series presents an appealing option for individuals seeking a stylish smartphone that encompasses reliable performance, decent photography capabilities, and a user-friendly interface, all within a competitive price range.
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