Samsung SM-J320FZDNNEE, SM-J320FZKDDBT, SM-J320FZDDDBT, SM-J320FZWDDBT Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-J320F/DS SM-J320FN SM-J320G/DS SM-J320H/DS Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Installing the battery BatteryRemoving the battery Charging the battery Viewing the remaining charging time Reducing the battery consumptionBattery charging tips and precautions Ultra power saving mode Power saving modeSIM or Usim card Installing the SIM or Usim cardReplace the battery and back cover Removing the SIM or Usim card Switching between cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cardsMemory card Installing a memory cardFormatting the memory card Removing the memory cardTouchscreen Turning the device on and offTapping and holding TappingDragging Swiping Double-tappingSpreading and pinching Home screen Home screenHome screen options Moving and removing an item Adding itemsCreating folders Managing panels Apps screenMoving items Creating folders Icon Meaning Indicator iconsPattern Lock screenPassword Using the notification panelNotification panel Single SIM models Entering text Using quick setting buttonsKeyboard layout Changing the input languageCopying and pasting Additional keyboard functionsOpening apps Screen captureDevice and data management Transferring data from your previous deviceTransferring data from a computer Transferring data from a mobile deviceUpdating the device Using the device as a removable disk for data transferUpdating over the air Updating with Smart Switch Performing a data resetUsing a Google account Backing up and restoring dataInstalling apps Installing or uninstalling appsGalaxy Apps Play StoreManaging apps PhoneIntroduction Making callsSingle SIM models Tap to make a voice call, or tap Receiving calls During a voice call Options during callsDuring a video call Adding contacts ContactsCreating contacts manually Importing contactsSearching for contacts MessagesSending messages Viewing messages Internet Sending emails Setting up email accountsReading emails Basic shooting CameraTaking photos or recording videos Launching Camera quickly Launching Camera on the locked screenLocking the focus and exposure Pro mode Auto modePanorama Beauty face Continuous shotSelfie Sound&shotQuick settings Camera settingsHDR Rich tone Camera settings Viewing images or videos GalleryDeleting images or videos Smart ManagerDeleting an image or a video Deleting multiple images and videosUsing the Smart manager Using the quick optimisation featureBattery StorageCreating events PlannerSyncing events and tasks with your accounts Creating tasksChange screen ratio VideoVoice Recorder Memo My FilesComposing memos Searching for memosClock AlarmWorld clock Calculator TimerStopwatch Listening to the FM radio RadioScanning radio stations Google appsPlay Movies & TV Google SettingsDrive YouTubeConnecting to a Wi-Fi network Wi-FiIntroduction Sending and receiving data Wi-Fi DirectEnding the device connection Pairing with other Bluetooth devices BluetoothUnpairing Bluetooth devices Flight modeSending and receiving data Mobile hotspot and tethering Using the mobile hotspotSIM card manager dual SIM models Data usageLimiting data usage Mobile networks NFC and payment NFC-enabled modelsMaking payments with the NFC feature Using the NFC featureSending data Tap Android Beam and tap the switch to activate itOptions More connection settingsPrinting Adding printer plug-insSounds and notifications Printing contentDisplay Wallpaper ApplicationsThemes Lock screen and securitySwitching to easy mode Easy modePrivacy Managing shortcuts AccessibilityAdding accounts AccountsRegistering Samsung accounts Removing accountsLanguage and input Backup and resetStorage About device Date and timeAppendix TroubleshootingRestarting the device Resetting the deviceForcing restart Sound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Trademarks Copyright
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SM-J320FZWDSER, SM-J320FZKNBGL, SM-J320FZKNPHE, SM-J320FZDNITV, SM-J320FZDAILO specifications

The Samsung SM-J320FZDDKSA, SM-J320FZWDKSA, and SM-J320FZKDKSA are part of the Galaxy J3 series, designed to cater to budget-conscious consumers seeking reliable performance and essential smartphone features. These models were released in 2016 and are positioned as entry-level smartphones, making them accessible to a wide range of users.

One of the standout features of the Galaxy J3 series is its compact design. The devices boast a 5-inch Super AMOLED display, delivering vibrant colors and deep blacks, enhancing the viewing experience for multimedia consumption. The screen resolution of 1280 x 720 pixels ensures that images and text are sharp, making it suitable for casual browsing and media playback.

Under the hood, the Galaxy J3 models are powered by a quad-core processor, providing decent performance for everyday tasks such as browsing the internet, social media use, and light gaming. Depending on the variant, the smartphones are equipped with either 1.5GB or 2GB of RAM, facilitating smooth multitasking for users.

In terms of storage, these models offer 8GB or 16GB of internal memory, which can be expanded via a microSD card slot, allowing users to store their favorite apps, photos, and videos without running out of space. The camera capabilities include an 8-megapixel rear camera that features an LED flash, enabling users to capture decent quality images in various lighting conditions. Additionally, a 5-megapixel front-facing camera is available for selfies and video calls.

Battery life is a crucial aspect of any smartphone, and the Galaxy J3 series does not disappoint with its removable 2600mAh battery. This capacity provides a solid performance throughout the day, even with moderate usage, making it suitable for users who may not have access to charging frequently.

Connectivity options on the Galaxy J3 include 4G LTE support, ensuring fast internet access, along with standard features such as Wi-Fi, Bluetooth, and GPS. The devices run on Android, providing access to a range of applications through the Google Play Store.

In summary, the Samsung SM-J320FZDDKSA, SM-J320FZWDKSA, and SM-J320FZKDKSA smartphones offer a balanced mix of essential features and reliable performance, making them ideal for those seeking an affordable yet functional mobile device. Their user-friendly interface, solid build quality, and long-lasting battery life contribute to their appeal in the competitive entry-level smartphone market.
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