Samsung UE55KU6400UXZG What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status).

Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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English

KU6400_ZF_BN68-07867C-02_L03.indb 9

2016-05-02 오후 3:25:05

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Contents Series Risk of Electric Shock do not Open Whats in the Box? Connecting to a Network Using the TV ControllerNetwork Connection Wireless Network Connection WiredInstalling batteries into the remote control Remote ControlSamsung Smart Remote Installing batteries into the Samsung Smart RemoteUsing the CI or CI+ Card Initial setupUsing the buttons in the e-Manual E-ManualTroubleshooting Troubleshooting and MaintenanceRemote control does not work TV won’t turn onTV settings are lost after 5 minutes What is Remote Support?Intermittent Wi-Fi Video App problems Youtube etcEco Sensor and screen brightness Changing the TV’s password System Change PINStill image warning Caring for the TVTV Installation Vesa wall mount kit notes and specificationsMounting the TV on a wall Installation with a stand Safety Precaution Securing the TV to the wall Attaching the TV to the StandPreventing the TV from falling Specifications and Other Information SpecificationsDecreasing power consumption Recommendation EU Only LicencesAvertissement ! Consignes de sécurité importantes Contenu de la boîte Connexion à un réseau Utilisation du contrôleur du téléviseurConnexion réseau Sans fil Connexion réseau CâbleMise en place des piles dans la télécommande La télécommandeMise en place des piles dans le Samsung Smart Remote Manual Configuration initialeConnexion de ladaptateur de carte CI Utilisation de la carte dinterface commune CI ou CI+Résolution des problèmes Résolution des problèmes et entretienLa télécommande ne fonctionne pas Le téléviseur ne sallume pasQuest-ce que lassistance à distance ? Connexion Wi-Fi instableComment lassistance à distance fonctionne-t-elle ? Les réglages du téléviseur sont perdus après 5 minutesCapteur Eco et luminosité de lécran Avertissement relatif aux images fixesEntretien du téléviseur Installation du téléviseur Fixation du téléviseur à un murKit de montage mural Vesa Remarques et spécifications Installation sur un socle Fixation du téléviseur sur le socle Précautions de sécurité fixation du téléviseur au murConseils pour éviter toute chute du téléviseur Spécifications et informations supplémentaires SpécificationsRéduction de la consommation dénergie Recommandation UE uniquement Achtung! Wichtige Sicherheitshinweise Component/AV IN-Adapter CI-Kartenadapter LieferumfangVerbinden mit einem Netzwerk Verwenden des TV-ControllersNetzwerkverbindung Drahtlos Netzwerkverbindung KabelEinsetzen der Batterien in die Fernbedienung Die FernbedienungEinsetzen der Batterien in die Samsung Smart Remote Die Samsung Smart RemoteAnfangseinstellung Das e-ManualBefestigen des CI-Kartenadapters Verwenden der „CI- oder „CI+-KarteFehlerbehebung Fehlerbehebung und WartungDer Fernseher kann nicht eingeschaltet werden Die Fernbedienung funktioniert nichtProbleme mit Video Apps Youtube usw Wi-Fi-AussetzerWas ist Fernunterstützung? Wie funktioniert Remote Support?Öko-Sensor und Bildschirmhelligkeit Ändern des Kennworts für das Fernsehgerät System PIN ändernWarnung bei Standbildern Pflegen des FernsehgerätsInstallation des Fernsehgeräts Montieren des Geräts an der WandHinweise und Spezifikationen zur VESA-Wandhalterung Installation mit Standfuß Befestigen des Fernsehgeräts am Standfuß Sicherheitshinweis Befestigen des Geräts an der WandVerwenden des Kippschutzes Technische Daten und weitere Informationen Technische DatenVerringern des Stromverbrauchs Empfehlung Nur EU LizenzenBN68-07867C-02
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UE55KU6400UXZF, UE49KU6400UXZG, UE49KU6400UXZF, UE40KU6400UXZG, UE49KU6400UXXC specifications

The Samsung KU6400 series represents a remarkable lineup of 4K Ultra HD televisions, including models UE49KU6400UXXC, UE55KU6400UXXC, UE40KU6400UXXC, UE65KU6400UXXC, and UE43KU6400UXXC. These models are designed to deliver an exceptional viewing experience, combining high-definition picture quality with smart technology.

One of the standout features of the KU6400 series is its 4K Ultra HD resolution, which offers four times the resolution of Full HD. This means that images are sharper and more detailed, providing a truly immersive viewing experience. The televisions are also equipped with HDR (High Dynamic Range) technology, which enhances contrast and color accuracy, allowing viewers to enjoy a broader spectrum of colors and more lifelike images.

The design of the KU6400 series is sleek and modern, with minimal bezels that maximize the screen-to-body ratio. This not only enhances aesthetic appeal but also allows for a more immersive viewing experience. The smart functionality includes Samsung’s Tizen operating system, providing access to a wide array of streaming services and apps, ensuring users can easily find their favorite content.

In terms of sound, the KU6400 series features integrated speakers that deliver clear audio quality. Additionally, users can take advantage of advanced audio options, allowing for customization of sound settings to suit their preferences. The televisions also support various audio formats, including Dolby Digital Plus, enhancing the overall cinematic experience.

Connectivity is another crucial aspect of these models. The KU6400 series includes multiple HDMI and USB ports, enabling users to connect various devices such as gaming consoles, Blu-ray players, and soundbars with ease. Furthermore, built-in Wi-Fi ensures hassle-free internet connectivity, allowing for seamless streaming and online browsing.

Enhancing the viewing experience further, Samsung's Auto Motion Plus technology minimizes motion blur during fast action scenes, making it ideal for sports and action movies. The inclusion of a standard remote control simplifies navigation through settings and menus.

Overall, the Samsung KU6400 series exemplifies a commitment to quality and innovation, making these televisions a fantastic addition to any home entertainment setup. The combination of stunning 4K visuals, smart capabilities, and user-friendly features positions the KU6400 models as a strong choice for anyone looking to upgrade their viewing experience.