Issues | Solutions and explanations |
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There is no picture/video. | Check the cable connections. Remove and reconnect all cables |
| connected to the TV and external devices. |
| Set the video outputs of your external devices |
| DVD, |
| if an external device’s output is HDMI, connect it to an HDMI input on |
| the TV. |
| Make sure that your connected devices are powered on. |
| Be sure to select the correct input source. |
| Reboot the connected device by unplugging it and reconnecting the |
| device's power cable. |
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The remote control does | Replace the remote control batteries. Make sure that the batteries are |
not work. | installed with their poles |
| Clean the sensor’s transmission window on the remote. |
| Try pointing the remote directly at the TV from 1.5~1.8 m away. |
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The Cable or | Programme the cable or |
remote control doesn’t | Refer to the Cable or |
turn on/off the TV or | code. |
adjust the volume. |
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Changing the TV’s password (System > Change PIN)
1.Run Change PIN and then enter the current password in the password field. The default password is
2.Enter a new password and then enter it again to confirm it. The password change is complete.
For the Standard Remote Control: In Standby mode: MUTE → 8 → 2 → 4 → POWER (On)
For the Samsung Smart Control: When the TV turns on: MUTE → Volume up → RETURN → Volume down → RETURN → Volume up → RETURN
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to MENU > System > Eco Solution > Eco Sensor.