Samsung UE50H6400AWXZF, UE55H6400AWXZF, UE32H6400AWXZF, UE48H6400AWXZF manual Troubleshooting

Troubleshooting

If you have any questions about the TV, first refer to the Troubleshooting list below. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

Issues	Solutions and Explanations
The TV does not turn on.	Make sure that the AC power cord is securely plugged into the wall outlet and the TV.
	Make sure that the wall outlet is working.
	Try pressing the P button on the TV to make sure whether this problem is with the
	remote control.
There is no picture/video.	Check the cable connections. Remove and reconnect all cables connected to both
	the TV and external devices.
	Set the video output of each external device (Cable/Sat Box, DVD, Blu-ray, etc.) to a
	setting that matches the TV's input connection.
	Make sure that the connected devices are powered on.
	Make sure to select the correct input source.
	Reboot the connected device by unplugging and then reconnecting its power cable.
The remote control does not	Replace the remote control batteries. Make sure that the batteries are inserted with
work.	their polarities (+ and –) being correct.
	Clean the sensor’s transmission window on the remote control.
	Try pointing the TV directly with the remote control within a distance of 1.5 to 1.8 m
	from the TV.
The remote control of the cable/	Programme the remote control of the cable/set top box to operate the TV. For
set top box doesn’t turn the TV	information on the SAMSUNG TV code, refer to the cable/set top box user manual.
on/off or adjust the volume.

-- This TFT LED panel TV uses a panel consisting of sub pixels which require sophisticated technology to produce. There may, however, be a few bright or dark pixels. These pixels will have no impact on the performance of the product.

-- To keep your TV in an optimum condition, upgrade to the latest software.

-- Some of the features and functions above are available for specific models only.

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