Samsung SM-N9005WDEXEF, SM-N9005ZKEXEO, SM-N9005ZWEVD2, SM-N9005ZWETMN manual Troubleshooting

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-N9005 About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Web & network Travel & local Getting started Device layoutButtons Package contents PenInstalling the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging the battery Charging with the chargerGetting started Reducing the battery consumption Checking the battery charge statusInserting a memory card Removing the memory card Formatting the memory cardReplacing the S Pen nib Turning the device on and off Holding the device Adjusting the volumeSwitching to silent mode Indicator icons Icon MeaningUsing the touch screen Tapping and holding Finger gesturesTapping Dragging Double-tappingFlicking PinchingControl motions Rotating the screenPicking up Holding to earPanning to browse Turning overSweeping Palm motionsTilting Quick glance Air GestureCovering Air jump Air browseAir call-accept Using the S Pen Pull out the S Pen from the slot to use itAir command Making a simple memoOpening available options Capturing screenshotsLaunching multiple applications Pen keeper Selecting and capturing an imageAir view Samsung Smart Pause Samsung Smart Scroll Increasing touch screen sensitivityUsing the Multi Window panel Activating Multi WindowUsing Multi Window applications Using the same application in two windowsSharing files Creating a paired windowBluetooth Activate or deactivate the Bluetooth feature NotificationsChanging the Home screen mode Home screenRearranging items Adding an application iconAdding an item Moving an itemSetting wallpaper Rearranging panelsAdding a new panel Moving a panelUsing widgets Locked screenLocking and unlocking the device Adding widgets to the Home screenAdding widgets Installing applications Uninstalling applicationsApplications screen Rearranging applicationsUsing applications HelpOpening an application Opening from recently-used applicationsChanging the keyboard type One-handed operationEntering text Entering uppercase Changing the keyboard typeChanging language keyboards HandwritingEntering text by voice Direct pen inputConnecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Copying and pastingSetting up accounts Adding Wi-Fi networksForgetting Wi-Fi networks Adding accountsConnecting with Samsung Kies Transferring filesDevice MTP Connecting with Windows Media PlayerConnecting as a media device Securing the device Setting a signatureSetting a pattern Unlocking the device Setting a PINSetting a password → Update Upgrading the deviceUpgrading with Samsung Kies Upgrading over the airPhone Making callsMaking a call Speed dial numbersDuring a call Finding contactsMaking an international call Adding contacts Viewing call logsFixed dialling number Call barringReceiving calls Video calls Call forwardingMaking a video call During a video callListening to a voice message Swapping imagesContacts Managing contactsSearching for contacts Displaying contactsMoving contacts Moving contacts to GoogleImporting and exporting contacts Favourite contactsImporting contacts Exporting contactsContact groups Business cardAdding contacts to a group Managing groupsSending handwritten messages MessagesSending messages Viewing incoming messages Sending scheduled messagesTranslating and sending messages Setting up email accounts Reading messages Google Mail Labels Hangouts ChatONGoogle+ PhotosInternet Viewing webpagesOpening a new BookmarksChrome HistorySaved pages LinksSyncing with other devices BluetoothSearching the web by voice Sending and receiving data Pairing with other Bluetooth devicesScreen Mirroring Samsung Link Sending filesSharing files Playing files on a remote deviceManaging contents on a web storage service Group PlayCreating a group for Group Play Joining Group PlayUsing additional features in a Group Play session NFCSending data via Android Beam Making a purchase with the NFC featureReading information from an NFC tag Beam Connecting to a TV Setting programme remindersWatchON Watching TVMusic Playing musicSetting a song as ringtone or alarm tone Creating playlistsPlaying music by mood Listening to a song with othersCamera Taking photosTaking a photo Camera etiquetteShooting mode Media Tap Mode →Panorama Taking videosPanoramic photos Applying filter effectsRecording mode Zooming in and outDual Camera mode Share shotConfiguring settings for Camera Controlling the camera remotelyTap →Edit quick settings ShortcutsViewing images using the motion feature GalleryViewing images Playing videosTrimming segments of a video Editing imagesMaking video clips Modifying imagesFavourite images Setting as wallpaper Making image collagesDeleting images Sharing imagesUsing Tag buddy Story AlbumCreating albums by tag information Creating story albumsCreating albums from Gallery Viewing story albums 107 Setting your home city Setting a minimum number of photosVideo Creating albums with recommended photosDeleting videos Sharing videosUsing Popup Video player YouTubePurchasing videos Watching videosMy Magazine FlipboardSketchBook for Galaxy Bloomberg+Application & media stores Play StorePurchasing multimedia content Managing content on the deviceSamsung Hub Samsung AppsPlay Newsstand Play BooksPlay Movies & TV Play MusicPlay Games Creating notes Composing notes→Index →Add→Delete Using the eraser tool Editing handwritten notesInserting multimedia files Inserting an idea sketchInserting an image or video with frame Inserting map informationMaking a table Creating and managing chartsMaking a chart Editing a chart Viewing note pagesViewing pages preview Searching for notesAction Memo Composing memosCreating events or tasks PlannerBrowsing memos Syncing with Google Calendar Handwriting on month viewChanging calendar type Searching for events or tasksDrive DropboxCloud Syncing with the Samsung accountBacking up or restoring data Syncing with DropboxClock AlarmSetting alarms Stopwatch TimerWorld clock Starting S Health CalculatorHealth To edit the profile, tap Settings →Edit profile Checking your health informationUsing the Walking mate Using the Exercise mate 135 Using the Food tracker Checking the comfort level of the current place Managing weight Configuring settings for S Health Recording voice memos TranslatorVoice Recorder Managing voice memos Changing the recording modePlaying voice memos Voice Saving files with contextual tagsManaging categories Viewing the bookmarks listHands-free mode Waking up the device with voice Using wake-up commands on the locked screenFinder Google Searching the deviceSearch scope Google NowVoice Search ScrapbookCreating categories Collecting itemsMy Files Viewing filesSearching for a file Adding shortcuts to foldersEvernote DownloadsTripAdvisor Knox Getting directions for a destination MapsSearching for locations About Settings Wi-FiSetting Wi-Fi sleep policy Tap Wi-Fi → →Advanced →Keep Wi-Fi on during sleepBluetooth Setting Network notificationWi-Fi Direct Tap Wi-Fi →Wi-Fi DirectLocation Flight modeData usage Default SMS app More networksPrinting Mobile networksDevice BeamNearby devices Screen MirroringScreen mode DisplayLED indicator Multi windowLock screen WallpaperEasy mode AccessibilityFont Notification panelText-to-speech options Call Call alerts Call accessoriesAdditional settings Blocking mode Ringtones and keypad tonesDefault ControlsLanguage and input LanguageVoice search Google voice typingHandwriting recognition Voice control PenText-to-speech options Pointer speedOne-handed operation Air gestureAir view finger options Air viewAir view pen options Motions Palm motionSmart scroll Smart screenIncrease touch sensitivity Backup and reset GeneralAccounts CloudView window colour Safety assistanceAccessory Default applications BatteryPower saving mode Application managerSet up SIM card lock SecurityGoogle Settings About deviceTroubleshooting Touch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2014. Rev.1.0
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SM-N9005BDEMGF, SM-N9005ZIESER, SM-N9005ZWEPAN, SM2N9005ZKEXEH, SM-N9005ZIEEUR specifications

The Samsung SM-N9005 series, notably including models SM-N9005ZKENEE, SM-N9005BDENEE, SM-N9005ZIENEE, SM-N9005ZRENEE, and SM-N9005WDENEE, marked a significant evolution in smartphone technology upon their release. As part of the Galaxy Note 3 lineup, these models catered to users seeking a premium phablet experience, combining productivity features with cutting-edge hardware.

One of the standout features of the SM-N9005 series is its expansive 5.7-inch Super AMOLED display, offering a resolution of 1920 x 1080 pixels. The vivid colors and deep contrasts provided by this technology make it ideal for media consumption, gaming, and productivity tasks. The display's size is particularly beneficial for utilizing the S Pen, which allows for precise control, note-taking, and drawing directly on the screen, enhancing the overall user experience.

Powered by a Qualcomm Snapdragon 800 processor, the SM-N9005 models deliver exceptional performance and efficiency. With a quad-core CPU running at 2.3 GHz and the Adreno 330 GPU, these smartphones can handle multitasking, intensive applications, and graphic-heavy games with ease. Coupled with 3 GB of RAM, users can expect smooth and responsive performance.

The camera capabilities of the SM-N9005 series are noteworthy as well. The rear-facing 13 MP camera features advanced technology such as Smart Stabilization and HDR, enabling users to capture high-quality photos even in challenging lighting conditions. The front-facing camera, boasting 2 MP, is suitable for video calls and selfies, adding to the versatility of the device.

Connectivity is another strong suit of these models, equipped with 4G LTE support for fast data speeds, Bluetooth 4.0, NFC, and GPS, ensuring users can stay connected anytime and anywhere. The presence of a microSD card slot allows for expandable storage, accommodating the needs of users who require additional space for apps, media files, and documents.

In terms of battery life, the SM-N9005 series is powered by a robust 3200 mAh battery, designed to last throughout the day even with heavy usage. Efficient power management features help optimize performance, making it convenient for users on the go.

Overall, the Samsung SM-N9005 series represents a blend of innovative technology, user-friendly features, and a sleek design, appealing to both professional and casual users alike, and solidifying its position in the competitive smartphone market.
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