Samsung GT-S6802ZIASER, GT-S6802CWADBT, GT-S6802HKADBT, GT-S6802HKAXEF manual Troubleshooting

Page 122

Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the device lock feature is enabled,

Password

you must enter the password you set for the

 

device.

 

 

 

When using the device for the first time or

PIN

when the PIN requirement is enabled, you

must enter the PIN supplied with the SIM or

 

USIM card. You can disable this feature by

 

using the Lock SIM card menu.

 

 

 

Your SIM or USIM card is blocked, usually as a

PUK

result of entering your PIN incorrectly several

times. You must enter the PUK supplied by

 

 

your service provider.

 

 

 

When you access a menu requiring the PIN2,

PIN2

you must enter the PIN2 supplied with the

SIM or USIM card. For details, contact your

 

 

service provider.

 

 

Your device displays network or service error messages

●●

●●

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

You cannot access some options without a subscription. Contact your service provider for more details.

Troubleshooting

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Contents GT-S6802 Using this manual Read me firstInstructional icons Please keep this manual for future referenceCopyright 2012 Samsung Electronics CopyrightRepresents the Menu key Trademarks Contents Contents 104 100101 105120 121Assembling UnpackSIM card Charge the battery Insert the battery Replace the back cover››Charge with a travel adapter ››Charge with a USB cable GB depending on memory card manufacturer and type Insert a memory card optionalPlug the other end of the USB cable into a USB port on a PC ››Remove the memory card Attach a hand strap optional ››Format the memory cardGetting started Turn your device on and offGet to know your device ››Device layoutKeys ››Indicator icons Getting started Use the touch screen Current timeLock or unlock the touch screen and keys ››Move items on the idle screen Get to know the idle screen››Add items to the idle screen ››Remove items from the idle screen ››Use the notifications panelAccess applications ››Add or remove panels to the idle screenPress → Save ››Access recent applications››Organise applications ››Set the current time and date Customise your device››Use the task manager ››Turn on or off the touch tone››Activate animation for switching windows ››Adjust the volume of the ringtones››Switch to Silent mode ››Change your ringtone→ Display → Brightness ››Adjust the brightness of the display››Set a screen lock → Location and security → Set screen lock → PatternIdle mode, open the application list and select ››Lock your SIM or Usim card→ Location and security → Set screen lock → PIN Enter your PIN and select OKTo create a Samsung account, select Sign up ››Activate the Find my mobile feature→ Location and security → SIM change alert Select Alert message recipients››Change the names and icons of the SIM or Usim cards Switch SIM or Usim cards››Activate the SIM or Usim card → SIM card manager››Change the keyboard type ››Change the SIM or Usim card settingsEnter text ››Enter text using the Samsung keypad ››Enter text using the Swype keyboard ››Copy and paste text ››Install an application Download applications from Play ShopDownload files from the web ››Uninstall an applicationSelect Uninstall → OK Synchronise data››Synchronise data manually ››Set up a server account››Activate automatic sync → Accounts and sync››Make or answer a call CommunicationCalling ››Use a headset Answer a call››Use options during a call → Call settings → Call forwarding → a SIM or Usim card ››Use additional features→ Call settings → Fixed Dialling Numbers → Enable FDN ››View and dial missed calls››View call logs → Call waiting. Your setting will be sent to the networkMessaging LogsSelect New message ››Send a text message››Send a multimedia message ››View a text or multimedia message ››Listen to voice mail messages››View email messages Google Mail››Send an email message MailFrom the Inbox screen, tap and hold a message ››Organise email by labelsTo move to the next or previous message, select or Select Change labels››Set up an email account ››View an email message ForwardMore → Add to Contacts Talk››Add friends to your friend list Messenger ››Start a chatSocial Hub Check and use contents delivered from Social HubGoogle+ Idle mode, open the application list and select SocialChatON Entertainment Camera››Capture a photo ››Capture a photo by using preset options for various scenes Select → Smile shot ››Capture a photo in Smile shot mode››Capture a panoramic photo Repeat to complete the panoramic photoTimer ››Customise camera settingsFocus mode Subject››Record a video After recording videos, select to view the recorded videos To delete a video, select DeleteOption Function Timer Customise camcorder settingsBefore recording a video, select → To access Gallery››Supported file formats ››View a photo››Play a video Music ››Add music files to your memory cardOpen the playlist Activate Shuffle mode››Play music Press → Party shuffle ››Use the party shuffle featureTo turn off the party shuffle feature, press → Party Shuffle offMusic Hub ››Customise music player settingsEqualiser Select a default equaliser type FM radio ››Listen to the FM radio››Save a radio station automatically ››Add a radio station to the favourites list››Customise FM radio settings ››Create a contact Personal informationContacts Select Add to Contacts → Create new contact››Set a speed dial number Press → More → Speed dial setting››Find a contact ››Create your namecardPress → View SNS friends ››Retrieve contacts from your community accounts››Create a group of contacts Select an account Select contacts and select AddPress → Import/Export → Import from SIM card ››Copy contacts››Import or export contacts Press → Import/Export → Export to SIM card››View social network activities Calendar››View the communication log ››Create an eventEnter the details of the event as required. Select Done ››Stop an event alarm››View events Calendar››View memos Memo››Create a memo Select Create memo››Play a voice memo Voice recorder››Record a voice memo Recorder››Browse web pages WebInternet Bookmark Idle mode, open the application list and select Internet ››Search for information by voice››Bookmark your favourite web pages Select → Bookmarks››Search for a specific location ››Access the frequently visited pages or the recent historyMaps Select → Most visited or History››Get directions to a specific destination Press → SearchSelect → Select from Contacts or Add via email address LatitudePlaces Navigation Select a place name to view its details››Share videos YouTube››Watch videos YouTubeSamsung Apps ››Upload videosPlay Shop Samsung Apps››Read news articles News & Weather››View the weather information Idle mode, open the application list and select News→ Wireless and networks → Bluetooth settings Bluetooth››Turn on the Bluetooth wireless feature Select Bluetooth to turn on the Bluetooth wireless feature››Find and pair with other Bluetooth-enabled devices → Wireless and networks → Bluetooth settings → Scan devices→ Wireless and networks → Bluetooth settings → Discoverable Wi-Fi››Receive data using the Bluetooth wireless feature ››Add a Wi-Fi AP manually ››Activate the Wi-Fi feature››Find and connect to a Wi-Fi AP → Wireless and networks → Wi-Fi settingsMobile network sharing Setup WPS→ Wireless and networks → Tethering and portable hotspot Select a network indicated by the WPS icon and select››Share your device’s mobile network via USB Satellites Your location ››Activate location services→ Location and security ››Connect as a mass storage device PC connections››Connect with Samsung Kies VPN connections Open the notifications panel and select USB connected››Set up VPN connections ››Connect to a private network Domains Address When you are finished, press → SaveEnter the user name and password and select Connect Tools ››Set a new alarm››Stop an alarm Clock››View the calculation history ››Delete an alarmCalculator Select Delete → OKDownloads SearchMy files SIM Toolkit ››Update QuickofficeQuickoffice ››Open a Quickoffice documentTask manager Voice SearchWireless and networks SettingsAccess the Settings menu ››USB utilities ››VPN settingsPortable Wi-Fi hotspot settings ››Tethering and portable hotspot››Fixed Dialling Numbers Call settings››Additional settings ››VoicemailSound DisplaySet up SIM card lock Location and securityApplications Change the settings for managing installed applicationsSIM card manager Accounts and sync DevelopmentLocale and text PrivacySD card and phone storage ››Samsung keypad ››Voice recognition settings Voice input and outputEngines View the text-to-speech engines in your device Accessibility››Text-to-speech settings Date and time About phoneTroubleshooting Touch screen responds slowly or improperly → Delete allNumber you are dialling If using a headset, ensure that it is properly connectedEnsure that you have pressed the Dial key Ensure that your device is turned onBattery does not charge properly or the device turns off Error messages appear when opening music files Another Bluetooth device is not located Safety precautions Handle and dispose of batteries and chargers with care129 130 Proper care and use of your mobile device 132 133 134 135 136 Correct disposal of this product Disclaimer Battery IndexFixed dialling number mode  Flight mode 18 FM radio 100 To install Kies PC Sync Using a USB cable, connect your device to your PC
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GT-S6802TIZSER, GT-S6802HKACOA, GT-S6802CWAORX, GT-S6802CWAVVT, GT-S6802ZIASER specifications

The Samsung GT-S6802, also known as the Samsung Galaxy Ace Duos, is a dual-SIM smartphone that was launched in 2012. It offers a balance between functionality and affordability, making it a popular choice for users seeking versatility in connectivity. The device made waves in the mid-range market, catering to those who needed both work and personal lines without the hassle of carrying multiple devices.

One of the standout features of the GT-S6802 is its dual-SIM capability, supporting both GSM and WCDMA networks. This allows users to manage two different phone numbers, making it particularly useful for those who travel frequently or maintain separate lines for business and personal use. The seamless switching between SIM cards ensures that users can stay connected without compromising on convenience.

The Samsung GT-S6802 is equipped with a 3.5-inch TFT display, featuring a resolution of 320 x 480 pixels. While this may seem modest by today’s standards, it provides adequate clarity and color reproduction for everyday tasks such as calling, texting, and browsing the web. The device is powered by a 1 GHz single-core processor, which, paired with 512 MB of RAM, enables smooth operation for basic applications and tasks.

In terms of storage, the GT-S6802 offers 4 GB of internal memory, expandable up to 32 GB via a microSD card. This allows users to store photos, music, and applications without worrying about running out of space. The 5-megapixel rear camera captures decent quality images and video, providing a reliable option for photography on the go. The absence of a front-facing camera may be noted, but it reflects the device's position in the budget segment.

Running on Android 2.3 Gingerbread, the phone provides access to a wide range of applications through the Google Play Store, giving users the ability to customize their devices extensively. Although the device may not support the latest apps due to its older operating system, it remains functional for essential tasks.

The GT-S6802 also boasts a 1500 mAh battery, which offers a respectable battery life for day-to-day use, allowing users to stay connected throughout the day without frequent recharging. Overall, the Samsung GT-S6802HKAXEF is a practical option for users looking for dual-SIM capabilities in a compact and affordable package. Its combination of basic features, expandability, and reliable performance make it a smart choice for many.
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