Samsung SM-G318HZKATMH Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-G318H/DS Table of Contents Messages & email Read me first Instructional icons Package contents Getting startedDevice layout Buttons Using the SIM or Usim card and battery Installing the SIM or Usim card and batteryGetting started Removing the SIM or Usim card and battery Changing the display name and icon of SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Charging the battery Switching between cardsReducing the battery consumption Using a memory card Installing a memory cardRemoving the memory card →Settings →Storage →Unmount SD cardTurning the device on and off Formatting the memory cardLocking and unlocking the screen Tapping Using the touch screenBasics Double-tapping Tapping and holdingDragging Flicking Spreading and pinchingHome screen layout Home screenHome screen options Apps screen Indicator icons Icon MeaningUsing the notifications panel Notifications panelClosing an app Using the quick setting buttonsOpening apps Galaxy Apps Installing or uninstalling appsInstalling apps Play StoreManaging apps Uninstalling or disabling appsEntering text Keyboard layoutChanging the input language Using additional keyboard functionsCopying and pasting Changing the keyboard layoutScreen capture My FilesPower saving feature Ultra power saving modeMobile data Wi-FiNetwork connectivity Tap ConnectAbout tethering and Mobile hotspots Using the Mobile hotspotTethering and Mobile hotspot Tick Bluetooth tethering Using USB tetheringUsing Bluetooth tethering Tick USB tetheringManaging the Home screen PersonalisingManaging the Home and Apps screens Changing the sorting method Managing the Apps screenManaging panels Hiding appsChanging ringtones Setting wallpaper and ringtonesSetting wallpaper Tap SET AS Wallpaper or DoneAdding accounts Setting up accountsChanging the screen lock method Removing accountsPhone Making callsTap Keypad Making calls from call logs or contacts listMaking an international call Receiving calls Options during callsImporting and exporting contacts ContactsAdding contacts Moving contacts from other devicesTap →Add shortcut to home screen Searching for contactsAdding shortcuts for contacts to the Home screen Sending messages Messages & emailMessages Dual SIM modelsSingle SIM models Setting up email accountsViewing incoming messages Sending emails Reading emails Taking photos or recording videos CameraBasic shooting Launching Camera on the locked screen Shooting modesAuto Camera etiquetteSports Camera settingsPanorama NightBrightness Change the brightness Viewing content on the device GalleryCreating events or tasks Useful apps and featuresPlanner Internet Syncing events and tasks with your accountsVideo Playing videosWorld clock AlarmClock Memo TimerCalculator StopwatchPlaying voice memos Voice RecorderRecording voice memos Searching for memosScanning radio stations RadioListening to the FM radio Google apps Play Newsstand Google SettingsPlay Books Play GamesBluetooth About BluetoothSending an image Pairing with other Bluetooth devicesSending and receiving data About Wi-Fi Direct Wi-Fi DirectUnpairing Bluetooth devices Connecting to other devicesEnding the device connection Mobile printing Connecting to a printerPrinting content Adding printer plug-insTransferring data from a mobile device Device & data managerTransferring data from your previous device Transferring data from a computerUsing the device as a removable disk for data transfer Device MTPUpdating over the air Updating with Smart SwitchUpdating the device Tap Backup and reset and tick Back up my data Performing a data resetUsing a Google account Backing up and restoring dataWi-Fi SettingsAbout Settings Wi-Fi Direct BluetoothSetting Wi-Fi sleep policy Tap →Advanced →Keep Wi-Fi on during sleepSIM card manager dual SIM models Flight modeData usage Printing Default messaging appLocation More networksWallpaper SoundDisplay Lock screen Answering/ending calls Additional settingsCall Ringtones and keypad tonesAccounts Backup and resetApplication manager Accessibility Text-to-speech optionsLanguage DefaultLanguage and input Samsung keyboardGoogle voice typing Keyboard swipePointer speed Date and timeText-to-speech options Battery StorageSet up SIM card lock SecurityAbout device Storage type Set a storage type for credential filesTroubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright
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SM-G318HZKAPAN, SM2G318HZKAORX, SM-G318HRWAORX, SM2G318HZKATMH, SM-G318HRWAPAN specifications

The Samsung SM-G318HRWANEE and SM-G318HZKANEE are models from the Galaxy series that embody the brand's commitment to delivering user-friendly and feature-packed smartphones. These devices, while primarily aimed at budget-conscious consumers, do not compromise on performance or design.

One of the notable features of the SM-G318 series is its sleek design. Both models boast a compact build, making them easy to hold and operate with one hand. The lightweight structure enhances portability, allowing users to carry the devices comfortably in pockets or bags. The build quality is impressive, showcasing Samsung's attention to durability, complemented by a stylish finish that appeals to a wide range of users.

Display technology is critical in smartphones today, and Samsung excels in this domain. The SM-G318HRWANEE and SM-G318HZKANEE feature vibrant displays that provide clear and colorful visuals. This is particularly beneficial for users who enjoy consuming media, browsing the web, or engaging with social networks. The touchscreen is responsive, offering smooth navigation throughout the device's interface.

In terms of performance, these models are equipped with efficient processors that ensure seamless multitasking. Whether users are running multiple applications or playing light games, the smartphones deliver smooth performance without significant lag. Coupled with ample RAM, these devices are designed to handle everyday tasks efficiently, making them suitable for both personal and professional use.

Camera functionality is another highlight of the SM-G318 series. Both the HRWANEE and HZKANEE models come with decent cameras that allow users to capture memorable moments with ease. The photo quality is satisfactory for social media sharing, and the devices include various features that enhance photography, such as different modes and settings.

Connectivity is crucial, and Samsung has ensured that the SM-G318 series supports necessary options like Wi-Fi, Bluetooth, and GPS. These features enable users to stay connected and navigate effortlessly. Additionally, with expandable storage options, users can easily manage their growing media libraries.

Battery life is another key characteristic of the devices. Equipped with a robust battery, both models assure users of extended usage without frequent recharging. This is particularly advantageous for users with a busy lifestyle, ensuring the smartphone can keep up with their daily demands.

In conclusion, the Samsung SM-G318HRWANEE and SM-G318HZKANEE combine stylish design, solid performance, and practical features, making them ideal choices for those seeking affordable yet reliable smartphones. With their user-friendly interface and impressive specifications, they truly represent Samsung’s dedication to providing quality mobile technology.
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