Samsung SM-G318HZKAETL, SM-G318HZKAXEF, SM-G318HRWABOG Touch screen responds slowly or improperly

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents SM-G318H/DS Table of Contents Messages & email Read me first Instructional icons Getting started Package contentsDevice layout Buttons Installing the SIM or Usim card and battery Using the SIM or Usim card and batteryGetting started Removing the SIM or Usim card and battery Using dual SIM or Usim cards dual SIM models Activating SIM or Usim cardsChanging the display name and icon of SIM or Usim cards Switching between cards Charging the batteryReducing the battery consumption Installing a memory card Using a memory cardFormatting the memory card →Settings →Storage →Unmount SD cardTurning the device on and off Removing the memory cardLocking and unlocking the screen Using the touch screen BasicsTapping Tapping and holding DraggingDouble-tapping Spreading and pinching FlickingHome screen Home screen layoutHome screen options Apps screen Icon Meaning Indicator iconsNotifications panel Using the notifications panelUsing the quick setting buttons Opening appsClosing an app Play Store Installing or uninstalling appsInstalling apps Galaxy AppsKeyboard layout Uninstalling or disabling appsEntering text Managing appsChanging the keyboard layout Using additional keyboard functionsCopying and pasting Changing the input languageMy Files Screen captureUltra power saving mode Power saving featureTap Connect Wi-FiNetwork connectivity Mobile dataUsing the Mobile hotspot Tethering and Mobile hotspotAbout tethering and Mobile hotspots Tick USB tethering Using USB tetheringUsing Bluetooth tethering Tick Bluetooth tetheringPersonalising Managing the Home and Apps screensManaging the Home screen Hiding apps Managing the Apps screenManaging panels Changing the sorting methodTap SET AS Wallpaper or Done Setting wallpaper and ringtonesSetting wallpaper Changing ringtonesRemoving accounts Setting up accountsChanging the screen lock method Adding accountsMaking calls PhoneMaking calls from call logs or contacts list Making an international callTap Keypad Options during calls Receiving callsMoving contacts from other devices ContactsAdding contacts Importing and exporting contactsSearching for contacts Adding shortcuts for contacts to the Home screenTap →Add shortcut to home screen Dual SIM models Messages & emailMessages Sending messagesSetting up email accounts Viewing incoming messagesSingle SIM models Sending emails Reading emails Camera Basic shootingTaking photos or recording videos Camera etiquette Shooting modesAuto Launching Camera on the locked screenNight Camera settingsPanorama SportsBrightness Change the brightness Gallery Viewing content on the deviceUseful apps and features PlannerCreating events or tasks Syncing events and tasks with your accounts InternetPlaying videos VideoAlarm ClockWorld clock Stopwatch TimerCalculator MemoSearching for memos Voice RecorderRecording voice memos Playing voice memosRadio Listening to the FM radioScanning radio stations Google apps Play Games Google SettingsPlay Books Play NewsstandAbout Bluetooth BluetoothPairing with other Bluetooth devices Sending and receiving dataSending an image Connecting to other devices Wi-Fi DirectUnpairing Bluetooth devices About Wi-Fi DirectEnding the device connection Adding printer plug-ins Connecting to a printerPrinting content Mobile printingTransferring data from a computer Device & data managerTransferring data from your previous device Transferring data from a mobile deviceDevice MTP Using the device as a removable disk for data transferUpdating with Smart Switch Updating the deviceUpdating over the air Backing up and restoring data Performing a data resetUsing a Google account Tap Backup and reset and tick Back up my dataSettings About SettingsWi-Fi Tap →Advanced →Keep Wi-Fi on during sleep BluetoothSetting Wi-Fi sleep policy Wi-Fi DirectFlight mode Data usageSIM card manager dual SIM models More networks Default messaging appLocation PrintingSound DisplayWallpaper Lock screen Ringtones and keypad tones Additional settingsCall Answering/ending callsBackup and reset Application managerAccounts Text-to-speech options AccessibilitySamsung keyboard DefaultLanguage and input LanguageKeyboard swipe Google voice typingDate and time Text-to-speech optionsPointer speed Storage BatterySecurity Set up SIM card lockStorage type Set a storage type for credential files About deviceYour device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright
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SM-G318HZKAPAN, SM2G318HZKAORX, SM-G318HRWAORX, SM2G318HZKATMH, SM-G318HRWAPAN specifications

The Samsung SM-G318HRWANEE and SM-G318HZKANEE are models from the Galaxy series that embody the brand's commitment to delivering user-friendly and feature-packed smartphones. These devices, while primarily aimed at budget-conscious consumers, do not compromise on performance or design.

One of the notable features of the SM-G318 series is its sleek design. Both models boast a compact build, making them easy to hold and operate with one hand. The lightweight structure enhances portability, allowing users to carry the devices comfortably in pockets or bags. The build quality is impressive, showcasing Samsung's attention to durability, complemented by a stylish finish that appeals to a wide range of users.

Display technology is critical in smartphones today, and Samsung excels in this domain. The SM-G318HRWANEE and SM-G318HZKANEE feature vibrant displays that provide clear and colorful visuals. This is particularly beneficial for users who enjoy consuming media, browsing the web, or engaging with social networks. The touchscreen is responsive, offering smooth navigation throughout the device's interface.

In terms of performance, these models are equipped with efficient processors that ensure seamless multitasking. Whether users are running multiple applications or playing light games, the smartphones deliver smooth performance without significant lag. Coupled with ample RAM, these devices are designed to handle everyday tasks efficiently, making them suitable for both personal and professional use.

Camera functionality is another highlight of the SM-G318 series. Both the HRWANEE and HZKANEE models come with decent cameras that allow users to capture memorable moments with ease. The photo quality is satisfactory for social media sharing, and the devices include various features that enhance photography, such as different modes and settings.

Connectivity is crucial, and Samsung has ensured that the SM-G318 series supports necessary options like Wi-Fi, Bluetooth, and GPS. These features enable users to stay connected and navigate effortlessly. Additionally, with expandable storage options, users can easily manage their growing media libraries.

Battery life is another key characteristic of the devices. Equipped with a robust battery, both models assure users of extended usage without frequent recharging. This is particularly advantageous for users with a busy lifestyle, ensuring the smartphone can keep up with their daily demands.

In conclusion, the Samsung SM-G318HRWANEE and SM-G318HZKANEE combine stylish design, solid performance, and practical features, making them ideal choices for those seeking affordable yet reliable smartphones. With their user-friendly interface and impressive specifications, they truly represent Samsung’s dedication to providing quality mobile technology.
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