Samsung GT-N8020ZWAOMN, GT-N8020EAATPH, GT-N8020ZWAVD2 Touch screen responds slowly or improperly

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for 8-10 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents GT-N8020 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Travel & local Troubleshooting Device layout Getting startedPen ButtonsPackage contents Installing the SIM or Usim card Removing the SIM or Usim card Charging the batteryCharging with the charger Checking the battery charge status Reducing the battery consumptionInserting a memory card → Erase everything →Settings →Storage →Unmount SD cardRemoving the memory card Formatting the memory cardReplacing the S Pen nib Holding the device Turning the device on and offAdjusting the volume Switching to silent modeLocking and unlocking the device Indicator icons BasicsIcon Meaning Using the touch screen Finger gesturesTapping Tapping and holding DraggingDouble-tapping Pinching FlickingRotating the screen Control motionsPanning to move Panning to browseUsing Multi window Using a split screen Multi windowTilting Launching applications in a Multi window →Create Creating a Multi window combinationPull out the S Pen from the slot to use it Using the S PenUndoing the last action Opening a menuLaunching Popup Note Capturing screenshotsSelecting text Launching Quick CommandSelecting and capturing an image Pen Air ViewQuick Command Adding gesture commandsUsing gesture commands Notifications Rearranging items Home screenMoving a panel Setting wallpaperRearranging panels Adding a new panelRearranging applications Using widgetsLocked screen Applications screenUsing applications Entering uppercase HelpEntering text Changing the keyboard typeHandwriting Entering text by voiceChanging the keyboard type Changing language keyboardsConnecting to a Wi-Fi network Removing accounts Setting up accountsSetting up user profiles Adding accountsTransferring files Connecting with Samsung KiesConnecting with Windows Media Player Connecting as a media deviceSecuring the device Setting a patternSetting a PIN Setting a passwordUpgrading over the air Upgrading the deviceUnlocking the device Upgrading with Samsung KiesCommunication PhoneMaking calls Sending a message Finding contactsMaking an international call During a callReceiving calls Video calls Swapping images Listening to a voice messageContacts Managing contactsSearching for contacts Displaying contacts Moving contactsImporting and exporting contacts Contact groups Favourite contactsDeleting groups MessagesBusiness card Sending messagesSetting up email accounts Sending scheduled messagesViewing incoming messages Sending messages Reading messages Google Mail Labels HangoutsPhotos Google+Internet Web & networkLinks ChromeHistory Saved pagesSyncing with other devices BluetoothPairing with other Bluetooth devices Screen MirroringSending and receiving data Playing files on a remote device Samsung LinkSending files Sharing filesGroup Play Managing contents on a web storage serviceSetting the device as a remote control for a TV Customising remote control settingsSmart Remote Media MusicPlaying music Setting a song as ringtone or alarm tone Creating playlistsPlaying music by mood Camera etiquette CameraTaking photos Taking a photoTap →Shooting mode Scene modeShooting mode Tap →Scene modeTaking a video Tap →Shooting mode →PanoramaTaking videos Panoramic photosRecording mode Zooming in and out Configuring settings for CameraMedia Viewing images Viewing images using the motion featureGallery ShortcutsFavourite images Playing videosTrimming segments of a video Editing imagesSharing images Setting as wallpaperUsing Tag Buddy Deleting imagesPaper Artist Video PS TouchSharing videos Using Popup Video playerVideo Editor Deleting videosYouTube Watching videosUploading videos Play Store Application & media storesSuggest Samsung AppsGame Hub Music HubPlay Books Play Movies Play MusicPlay Games Play Newsstand Video HubLearning Hub Selecting note templates UtilitiesComposing notes Inserting multimedia files or a voice recording Using productivity toolsViewing a note Browsing notesCreating events or tasks PlannerSearching for events or tasks Syncing with Google CalendarHandwriting in month view Changing calendar typePolaris Office DriveDropbox Syncing with Dropbox CloudSyncing with the Samsung account Backing up or restoring dataDeleting alarms AlarmSetting alarms Stopping alarmsCreating clocks World ClockCalculator VoiceSearch scope Using wake-up commands on the locked screenGoogle Searching the deviceVoice Search My FilesGoogle Now Downloads Getting directions for a destination Travel & localMaps Searching for locationsSetting Wi-Fi sleep policy SettingsAbout Settings Wi-FiData usage Wi-Fi DirectMore settings Screen Mirroring Blocking modeHands-free mode Nearby devicesAnswering/ending calls Call settingsCall accessories CallRingtones and keypad tones Ringtone and sound settingsVideo call settings Additional settingsInternet call settings SoundVoicemail Display WallpaperSmart screen Storage Power saving modeBattery Default applicationsUsers LocationLock screen Account Registration Add or view your Samsung account SecuritySet up SIM card lock Samsung keyboard DefaultLanguage and input LanguageVoice search Google voice typingPointer speed Backup and resetAdd account Text-to-speech optionsVoice control MotionDate and time AccessoriesAnswering and ending calls AccessibilityGoogle Settings About deviceText-to-speech options Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2014. Rev.1.0
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GT-N8020EAATLA, GT-N8020ZWAOMN, GT-N8020EAAOMN, GT-N8020EAATMN, GT-N8020EAACNX specifications

The Samsung GT-N8020EAASEB and GT-N8020ZWASEB are part of the Galaxy Note series, known for their impressive hardware and capabilities designed for both productivity and entertainment. Launched as a premium device, these tablets offer a variety of features that cater to business professionals and casual users alike.

One of the standout features of the GT-N8020 series is its large 10.1-inch display. With a Full HD resolution of 1280 x 800 pixels, the screen delivers vibrant colors and sharp images, making it ideal for watching videos, browsing the web, or reading documents. The Super AMOLED technology enhances the viewing experience with deeper blacks and brighter colors, offering an immersive visual experience.

Powering the GT-N8020 series is a robust dual-core processor, optimized for multitasking. With 2GB of RAM, these devices can easily handle multiple applications running simultaneously. Whether you are drawing, taking notes, or editing documents, the performance remains smooth and responsive. The integrated S Pen is another highlight, providing a natural writing experience with pressure sensitivity, allowing users to take notes or sketch with precision.

In terms of storage, the GT-N8020EAASEB and GT-N8020ZWASEB come with ample space for apps, media, and files. Users can choose for models with either 16GB or 32GB of internal storage. Additionally, a microSD card slot supports further expansion, accommodating up to 64GB, which is particularly useful for those who require additional space for large files and multimedia.

Connectivity options are extensive, with Wi-Fi, Bluetooth, and even optional 4G LTE capabilities, ensuring that users can stay connected wherever they go. The presence of GPS enhances location-based services, making it a suitable companion for travelers.

Battery life is another significant advantage of the GT-N8020 devices. They come equipped with a substantial battery capacity that can easily last a full day of regular usage. The inclusion of Samsung’s power management features further optimizes the usage, ensuring that you can work, play, and connect without worrying about constantly recharging.

Overall, the Samsung GT-N8020EAASEB and GT-N8020ZWASEB are excellent tablets that blend performance, functionality, and entertainment. With their professional-grade features, they are designed to meet a wide range of user needs, making them a compelling choice in the tablet market. Whether for work or leisure, these devices deliver a top-notch experience.
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