Troubleshooting
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following:
•Charge the battery.
•Free some memory by transferring files to a computer or deleting files from your device.
•Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
•The quality of your photos may vary, depending on the surroundings and the photography techniques you use.
•If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your device, try the following:
•Free some memory by transferring files to a computer or deleting files from your device.
•Ensure that the music file is not Digital Rights Management
•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.
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