Samsung GT-I9305RWDHTD The touch screen responds slowly or improperly, Calls are not connected

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for 8-10 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →General →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents User Manual GT-I9305About this manual About this manual Instructional iconsCopyright ABOUT DIVX VIDEO-ON-DEMAND TrademarksABOUT DIVX VIDEO Table of Contents Getting startedBasics CommunicationSettings TroubleshootingTable of Contents MediaGetting started Device layoutPower VolumeButtons Getting startedPackage contents Installing the SIM or USIM card and battery 3 Push the SIM or USIM card into the slot until it locks in place Removing the SIM or USIM card and battery Remove the back cover. Pull out the batteryCharging the battery Charging with the chargerChecking the battery charge status Reducing the battery consumption Inserting a memory cardRemoving the memory card Turning the device on and off Formatting the memory cardHolding the device Adjusting the volumeSwitching to silent mode Icon Meaning Indicator iconsBasics Using the touch screen BasicsTapping and holding Finger gesturesTapping Flicking DraggingDouble-tapping Pinching Control motionsRotating the screen Picking up Holding to earTurn over the device to mute ringtone or pause media playback Panning to browseTurning over Sweeping Palm motionsTilting Covering Using the Multi Window panelActivating Multi Window Using Multi Window applications Using the same application in two windowsSharing files Creating a paired windowNotifications Home screen Changing the Home screen modeRearranging items Adding an application iconSetting wallpaper Rearranging panelsMoving an item Removing an itemUsing widgets Using the setting shortcut widgetLocked screen Locking and unlocking the deviceAdding widgets Organising with folders Applications screenRearranging applications Installing applications Uninstalling applicationsSharing applications Disabling applicationsUsing applications HelpOpening an application Opening from recently-used applicationsUsing the Samsung keyboard Entering textChanging the keyboard type Changing the keyboard layoutEntering text by voice Changing the keyboard typeChanging language keyboards HandwritingConnecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Adding Wi-Fi networksSetting up accounts Activating Wi-Fi CERTIFIED PasspointForgetting Wi-Fi networks Adding accountsConnecting with Samsung Kies Connecting with Windows Media PlayerConnecting as a media device Transferring filesSecuring the device Setting a face unlockSetting a pattern Setting a PIN Setting a passwordUpgrading the device Unlocking the device→ Update now Upgrading over the airCommunication PhoneMaking calls Making a callFinding contacts Making an international callDuring a call CommunicationAdding contacts Sending a messageViewing call logs Fixed dialling numberReceiving calls Answering a callRejecting a call Automatically rejecting calls from unwanted numbersVideo calls Call forwardingMaking a video call During a video callListening to a voice message Swapping imagesSetting a speed dial number ContactsManaging contacts Creating a contactSearching for contacts Displaying contactsMoving contacts Moving contacts to GoogleImporting and exporting contacts Favourite contactsContact groups Importing contactsMessaging Business cardSending messages Sending a message or email to a group’s membersSetting up email accounts EmailSending scheduled messages Viewing incoming messagesCommunication Google Mail Reading messagesTap →Settings to change the Google Mail settings Access additional optionsTap →Add Cc/Bcc to add more recipients Delete the message Mark the message as unreadLabels HangoutsGoogle+ Photos ChatONWeb & network InternetViewing webpages Opening a new pageChrome HistorySaved pages LinksBluetooth Syncing with other devicesSending and receiving data Pairing with other Bluetooth devicesScreen Mirroring Samsung Link Group PlaySending data via Android Beam Making a purchase with the NFC featureReading information from an NFC tag S Beam Media MusicPlaying music Adjust the volumeSetting a song as ringtone or alarm tone Creating playlistsPlaying music by mood MediaCamera etiquette CameraLaunching Camera on the locked screen Taking photos Taking a photoScene mode Tap →Scene modeShooting mode Tap →Panorama Panoramic photosApplying filter effects Recording mode Taking videosTaking a video Configuring settings for Camera Zooming in and outLocation tag Attach a GPS location tag to the photo Shortcuts Tap →Edit shortcutsGallery Viewing imagesPlaying videos Trimming segments of a videoFavourite images Editing imagesModifying images Setting as wallpaper Using Tag buddyDeleting images Sharing imagesPaper Artist Select an existing imageShare the image Take a photoSharing videos VideoDeleting videos Using Popup Video player YouTubeWatching videos Uploading videosFlipboard Application & media stores Play StoreApplication & media stores Samsung Apps GALAXY AppsS Suggest Game Hub Play BooksPlay Movies & TV Play MusicPlay Games Play NewsstandUse this application to download and play games Tap Play Games on the Applications screenComposing memos UtilitiesS Memo Browsing memos Inserting multimedia files or a voice recordingConverting handwriting to text Utilities→Set as Viewing a memo→Export S Planner Creating events or tasksAttaching memos to a date Syncing with Google CalendarDrive Changing calendar typeSearching for events or tasks Deleting events or tasksSyncing with the Samsung account DropboxCloud Syncing with Dropbox ClockBacking up or restoring data Alarm Setting alarmsStopping alarms Deleting alarmsTimer CalculatorStopwatch Desk clockPlaying voice memos Voice RecorderRecording voice memos Saving files with contextual tags S VoiceManaging voice memos Using wake-up commands on the locked screen GoogleHands-free mode Searching the deviceVoice Search My FilesGoogle Now Viewing filesAdding shortcuts to folders DownloadsSearching for a file KNOX Travel & local MapsSearching for locations Getting directions for a destinationSettings About SettingsWi-Fi Setting Wi-Fi sleep policyBluetooth Setting Network notificationWi-Fi Direct SettingsData usage LocationDefault messaging app More networksPrinting Mobile networksDevice S BeamNearby devices Screen MirroringScreen mode DisplayMulti window LED indicator Lock screenWallpaper FontNotification panel Easy modeAccessibility Answering/ending callsText-to-speech options Call alerts Call accessoriesCall Additional settings Ringtones and keypad tonesDefault ControlsBlocking mode Language and inputGoogle voice typing Voice recogniserVoice control Voice searchText-to-speech options Pointer speedSmart screen MotionsPalm motion Backup and reset GeneralAccounts CloudAccessories Default applicationsBattery Application managerSecurity Power saving modeStorage Set up SIM card lock Security policy updatesGoogle Settings About deviceYour device does not turn on TroubleshootingYour device displays network or service error messages Your device freezes or has fatal errors TroubleshootingThe touch screen responds slowly or improperly Calls are not connectedThe battery icon is empty The battery does not charge properly For Samsung-approved chargersThe battery depletes faster than when first purchased Sound echoes during a callError messages appear when launching the camera Error messages appear when opening multimedia filesYour device is hot to the touch Photo quality is poorer than the previewAnother Bluetooth device is not located Your device cannot find your current locationData stored on the device has been lost A small gap appears around the outside of the device caseEnglish EU. 10/2014. Rev.1.0

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