Samsung HT-C6730W/XAA, HT-C6730W/XEF manual Other information, Troubleshooting

Page 63

Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

Symptom

Check/Remedy

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

 

Play/Pause button is pressed.

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 8.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PRO LOGIC II" by pressing

 

PL II (Dolby Pro Logic II) on the remote

 

control to use all six speakers.

 

 

 

 

 

Dolby Digital 7.1 CH Surround

• Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 7.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 7.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operational angle and distance ranges?

 

• Are the batteries drained?

 

 

 

• Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

 

selected.

 

 

 

 

 

 

 

06 Other information

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Contents 1CH Blu-ray Home Theater System Class 1 Laser Product Safety InformationSafety Warnings EnglishPrecautions Important Safety InstructionsLicense Holding discsDisc Storage Handling and Storing DiscsContents Network Services Other Information Getting Started Product FeaturesBlu-ray Disc Features Key features of your new Blu-ray Home TheaterMKV Icons that will be used in manualDVD-RAM Disc Types and CharacteristicsBlu-ray Disc Compatibility Discs that cannot be playedDisc Types Region codeDisc Format AC3 Supported File FormatsVideo File Support Music File SupportSupported devices AccessoriesDescription Front PanelRear Panel Use to select the mode  The remote control will work with Samsung TVs by default TV Brand Code ListSetting the Remote Control If the TV turns off, the setting is completeConnections Connecting the SpeakersSWA-5000 Speaker Components Assembled SpeakersTurn the Stand Base upside-down and connect it to the Stand Installing the Speakers on the Tallboy StandConnecting The Speakers Front Speaker RFM ANTSubwoofer Connections Hdmi OUT Hdmi OUT Connecting to a TV with an Hdmi Cable Best QualityConnecting External Devices/your TV via Hdmi HdmiHdmi Auto Detection Function Method 2 Composite Video Good Quality Connecting the Video Out to your TVResolution is actually Method 1 Component Video Better QualityOptical Cable not supplied Set-Top Box Optical Connecting an External Digital ComponentAUX Connecting an External Analog Component Connecting Audio from External ComponentsCable Network Connecting to the NetworkConnecting the FM Antenna Connect the FM antenna supplied to the FM 75Ω Coaxial jack This product does not receive AM broadcasts Settings. When done, go to Step SetupBefore Starting Initial Settings Network Settings Wired, Wireless or PBCSetting the Menu Normal ResolutionBD Wise Samsung Products only DisplayDVD playback Output Hdmi / connected Resolution according to the output modeSetup Blu-ray Disc playback Output Hdmi / connectedMovie Frame 24 Fs Progressive ModeStill Mode Hdmi FormatAudio Speaker SettingHdmi Audio Musical Room Calibration SettingMusical Room Calibration EQ OptimizerOptical Digital OutputDigital Output Selection BitstreamInternet@TV Screen Size Initial SettingsDynamic Range Control AV SyncSet time-related functions ClockDivXR Registration DivXR DeactivationNetwork Settings Network SetupWired Network Setting Up the Wireless Network Connection PBC WPS Wireless NetworkEnter button When done, press the Yellow C buttonLanguage SetupBackground Change PasswordPower On/Off Sound Parental RatingSupport Software UpgradeYou can update software two ways as follows By Internet Contact SamsungDisc Structure Using the Disc MenuBasic Functions PlaybackSearching for a Desired Scene Using the Title MenuUsing the Popup Menu Playing the Title ListRepeat the Section Slow Motion PlayStep Motion Play Repeat the Title or ChapterSelecting the Subtitle Language Using the Tools buttonMoving to a Desired Scene Directly Selecting the Audio LanguageCaption Function Selecting the Picture SettingSetting the Bonusview Changing the Camera AngleAudio CD CD-DA/MP3 Screen Elements Buttons on the Remote Control used for Music PlaybackPlaying an Audio CD CD-DA/MP3 Listening to MusicRepeat an Audio CD CD-DA/MP3 PlaylistMP3 Setting the speakers with DPL SFE Sound Field Effect Mode Dolby Pro Logic II ModeSound Mode Setting the speakers with DPL IIzInsert a Jpeg disc into the disc tray Using the Tools buttonPlaying a Jpeg Disc Playing back a PictureListening to Radio Using buttons on the Remote ControlUsing the buttons on the home theater Playing Back a USB Storage DeviceListening to Music Setting Mono/StereoPresetting Stations Using an iPodWatching a Movie To meet Apple performance standardsTo play by artist Network Services Using Internet@TVGetting Started with Internet@TV Using the On-Screen Keypad Internet@TV ID SettingsAccount Login System SetupProperties Service ManagerInternet@TV Services Available Samsung AppSMenu Bar Using the AllShare FunctionSoftware Upgrade Notification Application Program at a GlanceDisplayed Select a folder to share from the MyDepending on the server function During video playback, play time is notOther information TroubleshootingFeature is not available at the moment Using the Reset function will erase all stored settingsTo the default values Then press the Power buttonOverloaded BD-LIVE serviceAn error occurs BD-LIVE service files DisplayedIndex Specifications SWA-5000 Limited Warranty to Original Purchaser Samsung Code No. AH68-02268N Questions or COMMENTS?
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HT-C6730W/XAA, HT-C6730W/XEF specifications

The Samsung HT-C6730W is a home theater system that seamlessly blends advanced technology with user-friendly functionality, delivering a cinematic experience from the comfort of your living room. This model is available in various versions, including HT-C6730W/EDC, HT-C6730W/XEF, and HT-C6730W/XAA, catering to different regional markets while maintaining the same core features and performance capabilities.

One of the standout attributes of the HT-C6730W is its 7.1 channel surround sound system. This feature immerses viewers in rich audio, creating a true cinematic ambiance. The system incorporates a powerful subwoofer and multiple satellite speakers, which ensures that every explosion and whisper resonates with clarity and depth. With a maximum output power of 1,000 watts, the HT-C6730W is capable of filling even larger rooms with high-quality sound.

The HT-C6730W also showcases Samsung's Smart Hub technology, allowing users to access a wide array of streaming services and applications. Whether it's catching up on your favorite series or streaming music, the Smart Hub provides a user-friendly interface that simplifies navigation. Additionally, the system is equipped with a Blu-ray player, which enhances movie nights with the ability to play 3D Blu-ray discs, providing stunning visuals that elevate the viewing experience.

For those who prioritize connectivity, the system supports wireless streaming through Bluetooth technology, enabling quick pairing with other devices such as smartphones and tablets. This wireless capability eliminates the hassle of tangled cords and enhances the overall, uncluttered aesthetic of your entertainment setup.

Furthermore, the HT-C6730W supports various media formats, ensuring versatility for different content types. The USB port allows for direct playback of multimedia files from external drives, while the HDMI output ensures that the best quality video and audio are relayed to your TV or projector.

Overall, the Samsung HT-C6730W series represents a powerful home theater solution with its comprehensive features, including immersive surround sound, streaming capabilities, and elegant design. Ideal for both movie enthusiasts and casual viewers, this system promises to enhance the home entertainment experience significantly.
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