Samsung HW-J8500/EN, HW-J8501/EN, HW-J8501/ZF, HW-J8500/XN, HW-J8511/XE, HW-J8510/XE Troubleshooting

Page 31

TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

A function does not work when the button is pressed.

• Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

 

 

Sound is not produced.

 

 

 

 

 

• Is the Mute function on?

¼¼Press the

(Mute) button to cancel the

• Is the volume set to minimum?

function.

 

 

 

 

¼¼Adjust the Volume.

 

 

 

 

 

 

The remote control does not work.

 

 

 

 

• Are the batteries drained?

¼¼Replace with new batteries.

• Is the distance between the remote control and

¼¼Move closer to the unit.

main unit too far?

 

 

 

 

 

The TV SoundConnect (TV pairing) failed.

ENG

Does your TV support TV SoundConnect?

Is your TV firmware the latest version?

Does an error occur when connecting?

Reset the TV mode and connect again.

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre.

¼¼Press and hold the p button for 5 seconds to reset the TV SoundConnect connection.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

• Your subwoofer may not be connected to the

¼¼Try to connect your subwoofer again.

main body of the product.

(See Page 16)

 

 

 

 

The subwoofer drones and vibrates noticeably.

 

 

 

• Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control

 

to adjust its value (between -12, -6 to +6).

 

 

31

Image 31
Contents This Nanum Gothic Eco font is provided by Naver Curved SoundbarLicences FeaturesImportant Notice Safety InformationSafety Warnings Wiring the Main Power Supply Plug UK OnlyPrecautions Contents Before Reading the USER’S Manual WHAT’S Included++Icons used in this manual TOP / Front Panel Hdmi Rear / Bottom PanelSource Remote ControlSound Effect Installing the Battery in the Remote ControlOn Surround SOUND, OFF Surround Sound Streaming Music Holder-Fix Mount Installing SoundbarInstalling Both Soundbar and TV to the Wall Mount Type Holder-Screw 1 4EA Holder-Screw 2 8EAInstallation Installing Soundbar to TV Stand Installing Soundbar to FREE-STANDING Mounting the COVER-FOOT Onto Subwoofer Assembling the CLAMP-WIREConnecting to the Subwoofer Automatically Connecting the SubwooferConnecting to the Subwoofer Manually ENG TV Soundconnect Connecting to a TVConnect Hdmi Cable Not supplied Connections with TV Using Hdmi Digital CableDisplay Connections with TV Using Optical Digital Cable++Auto Power Link Optical Cable not suppliedHdmi Cable Not supplied Digital Devices Connections with External DeviceHdmi Cable Optical or AUX Cable++Before you connect a USB device USB++AUX Cable ++Optical CableWav Extension Codec Sampling Rate Bit rateMp3 WmaAuto Power Down Function Input ModeTo Connect the Soundbar to a Bluetooth Device BluetoothConnect Bluetooth device To Disconnect the Soundbar from the Bluetooth Device To Disconnect the Bluetooth Device from the Soundbar++More About Bluetooth ++Communication Basics Using the Network Standby on FunctionUsing the Multiroom Link Before YOU Begin++Android or iOS ++Accessing the Samsung Multiroom App++If Update was not displayed Software UpdateUpdating with USB Auto Update Troubleshooting USB Eire Warranty ConditionsTel 0818 Area Contact Centre  Web Site Contact Samsung World Wide
Related manuals
Manual 1 pages 56.78 Kb Manual 51 pages 34.49 Kb Manual 51 pages 60.63 Kb Manual 51 pages 6.57 Kb Manual 51 pages 28.36 Kb Manual 51 pages 3.16 Kb Manual 51 pages 9.24 Kb Manual 51 pages 63.55 Kb Manual 51 pages 54.58 Kb Manual 51 pages 59.22 Kb Manual 51 pages 61.45 Kb Manual 35 pages 13.22 Kb Manual 1 pages 57.67 Kb Manual 51 pages 1.88 Kb Manual 51 pages 8.5 Kb

HW-J8501/EN, HW-J8500/XN, HW-J8510/XE, HW-J8511/XE, HW-J8500/EN specifications

The Samsung HW-J8500/EN, HW-J7501/EN, HW-J7500/EN, and HW-J8501/EN soundbars are part of Samsung's premium audio lineup, designed to enhance the home theater experience with immersive sound solutions. Each model features distinctive characteristics that cater to audiophiles and casual listeners alike, making them a popular choice for enhancing cinematic experiences at home.

One of the main features of these soundbars is their sleek, curved design which not only complements modern television sets but also adds a touch of elegance to any room. The curved shape helps to create a wider soundstage, allowing sound to envelop the listener. The HW-J8500/EN, for instance, is particularly noted for its high-output audio performance, with a total power output of 350 watts, making it ideal for larger spaces.

All models utilize advanced audio technologies such as DTS Premium Sound, which delivers an impressive surround sound experience by optimizing audio quality and providing precise audio placement. Additionally, these soundbars are equipped with Samsung's Adaptive Sound technology, which automatically analyzes the content being played and adjusts the sound settings accordingly to ensure optimal audio performance.

The HW-J7501/EN and HW-J7500/EN feature wireless connectivity options, including Bluetooth, allowing users to stream music directly from their smartphones or other Bluetooth-enabled devices. This connectivity is complemented by the built-in Wi-Fi feature, enabling multi-room audio capabilities through Samsung’s multi-room app. This flexibility means you can easily integrate these soundbars into a larger audio setup throughout your home.

The HW-J8501/EN, as an upgrade to its counterparts, incorporates additional speakers and subwoofers, resulting in a more profound bass response and richer audio detail. The wireless subwoofer ensures that low frequencies are delivered without the hassle of cables, providing the user with a cleaner installation and more freedom in placing the subwoofer.

Furthermore, all models support 4K passthrough, ensuring that they can seamlessly integrate with the latest 4K Ultra HD TVs, delivering high-quality audio that matches the stunning visuals. With multiple HDMI inputs, users can easily connect various devices, from gaming consoles to media players.

In conclusion, the Samsung HW-J8500, HW-J7501, HW-J7500, and HW-J8501 soundbars represent a combination of sophisticated design, innovative audio technology, and user-friendly features. Whether you’re watching movies, playing video games, or streaming your favorite music, these soundbars offer a remarkable auditory experience that enhances any entertainment setup.