Samsung HW-J6501R/EN, HW-J6500R/EN, HW-J6501R/ZF, HW-J6501R/XN, HW-J6511R/XE manual Troubleshooting

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TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

Is the volume set to minimum?

¼¼Press the (Mute) button to cancel the Mute function.

¼¼Adjust the volume.

The remote control does not work.

Are the batteries drained?

Is the distance between the remote control and main unit too far?

¼¼Replace with new batteries. ¼¼Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

Is your TV firmware the latest version?

Does an error occur when connecting?

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.

¼¼Reset TV SoundConnect and connect again.

To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

Your subwoofer may not be connected to the main unit of the product.

¼¼Try to connect your subwoofer again. (See Page 14)

The subwoofer drones and vibrates noticeably.

Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control to adjust the subwoofer's volume level (between -12, -6 ~ +6).

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Contents Imagine the possibilities Safety Information Safety WarningsPrecautions Contents Remote Control Lithium Battery 3V CR2032 WHAT’S IncludedBefore Reading the USER’S Manual ++Icons used in this manualTurns the power on and off Controls the volume levelDisplays the current mode TOP / Front PanelTo upgrade the products software through the USB Port Connect to the Analogue output of an external deviceRemote Control MuteRepeat Skip ForwardInstalling the Battery in the Remote Control PowerVolume DRC Dynamic Range ControlInstalling the Wall Mount Installing the Soundbar++Installation Precautions Center Line Installation Placing the Soundbar on a TV Stand Installing the Soundbar AS a FREE-STANDING UnitPlace the Soundbar on a TV stand Connecting to the Subwoofer Automatically Connecting the SubwooferConnecting to the Subwoofer Manually LED Indicator Lamp Status on Subwoofer Status Description ResolutionConnecting to a TV TV SoundconnectConnect Turn on the TV and Soundbar PressConnecting to a TV Using a Digital Optical Cable Connecting to a TV Using AN Hdmi Digital CableOptical Cable not supplied Connecting to External Devices ++Auto Power LinkHdmi Cable Mode++AUX Cable Optical or Analogue Audio Cable++Optical Cable Auto Power Down Function Input ModeYou want Input mode Display To Connect the Soundbar to a Bluetooth Device BluetoothConnect Bluetooth device To Disconnect the Bluetooth Device from a Soundbar To Disconnect the Soundbar from a Bluetooth Device++More About Bluetooth Another mode or turn off the SoundbarUsing the Multiroom APP Installing the Samsung Multiroom APPBefore YOU Begin ++Communication BasicsMusic in mobile phone Internet radio Music service Connecting the Soundbar to Your Network++Launching the Samsung Multiroom App Using the Network Standby on Function Connect the smart device to your Soundbar++Updating Procedure Software UpdateUpdating with USB Auto Update ++If Update was not displayedTroubleshooting Specifications Wireless Models excluding the frequency of 5.15GHz-5.35GHz Wireless Models including the frequency of 5.15GHz-5.35GHzLicences Contact Samsung World Wide Contact Centre  Web Site ` EuropeBedienungsanleitung Sicherheitsinformationen Hinweise ZUR SicherheitHinweise DEUInhalt HDMI-Kabel Optisches oder analoges AudiokabelLieferumfang ++Symbole in dieser BedienungsanleitungWichtige Informationen ZUM Gebrauch DER Bedienungsanleitung Oberes / Vorderes Bedienfeld Schaltet das Gerät ein und ausZum Einstellen der Lautstärke Aktuellen Modus anzeigenDC 14V Stromversorgungsanschluss Zum Aktualisieren der Gerätesoftware über den USB-AnschlussFernbedienung Zum Auswählen einer am Soundbar angeschlossenen KlangquelleStummschalten WiederholenMUSIC, Clear VOICE, SPORTS, Movie und Night Mode Batterien in DIE Fernbedienung EinsetzenEin-/Aus LautstärkeInstallieren DER Soundbar Montageder Wandhalterung ++MontagehinweiseCenter Line Montage Soundbar ALS Frei Stehendes Gerät Verwenden Soundbar AUF Einen TV-STÄNDER StellenStellen Sie die Soundbar auf einen TV-Ständer Automatischer Verbindungsaufbau MIT DEM Subwoofer Anschliessen DES SubwoofersManueller Verbindungsaufbau MIT DEM Subwoofer LED-ANZEIGELAMPENSTATUS AN Subwoofer Status Beschreibung AuflösungAnschluss AN EIN Fernsehgerät VerbindenHDMI-Kabel Anzeige HDMI-KABELHDMI-Kabel Nicht enthalten Digitalgeräte Optisches Oder Analoges Audiokabel ++AUX-Kabel++Optisches Kabel DVD-Spieler Set-Top- Box Game konsoleAuto Power DOWN-FUNKTION EingangsmodusAnschliessen VON Soundbar AN EIN BLUETOOTH- Gerät Verbinden Bluetooth-GerätDrücken Sie die Starten sie auf dem verbundenen Gerät die MusikwiedergabeAbtrennen DES Soundbar VOM BLUETOOTH-GERÄT Abtrennen DES BLUETOOTH-GERÄTS VOM Soundbar++Mehr über Bluetooth Installieren DER Samsung Multiroom Anwendung MULTIROOM-APP VerwendenBevor SIE Beginnen ++Grundlagen der Datenübertragung++Samsung Multiroom-App starten Anschliessen DER Soundbar AN IHR NetzwerkMusik auf dem Mobiltelefon Internet-Radio Musikdienste Verwenden DER Network Standby on Funktion Software Aktualisierung ++UpdateverfahrenAktualisierung Über USB ++Wenn das Update nicht angezeigt wird Audio-Dateien auf dem USB-Gerät gespeichert sindFehlersuche Technische Daten Lizenz Dieses Gerät darf nur in Innenräumen verwendet werdenKontakt zu Samsung World Wide Country Contact Centre  Web Site ` EuropeGebruikershandleiding Veiligheidsinformatie VeiligheidsinstructiesVoorzorgsmaatregelen Inhoud HDMI-kabel Optische of Analoge AudiokabelVordat U DE Gebruikershandleiding Leest Meegeleverde Onderdelen++Pictogrammen die in de handleiding worden gebruiktl Hiermee schakelt u de voeding in en uit BOVEN-/VOORPANEELHiermee wordt de huidige modus aangegeven Sluit aan op de analoge uitvoer van een extern apparaat ACHTER-/ONDERPANEELComponenten gereed zijn Afstandsbediening DempenHerhalen Vooruit SpringenHiermee past u het volumeniveau van het apparaat aan Batterijen in DE Afstandsbediening PlaatsenAan/Uit Afspelen/Onderbreken++Voorzorgsmaatregelen bij de installatie Soundbar InstallerenWandmontage Center Line Installatie Soundbar OP EEN TV-VOET Plaatsen Soundbar ALS Zelfstandige Eenheid InstallerenPlaats de Soundbar op een tv-voet DE Subwoofer Aansluiten Automatisch Verbinding MET DE Subwoofer MakenHandmatig Verbinding MET DE Subwoofer Maken Stopcontact trekkenStatus Ledcontrolelampje OP DE Subwoofer Status Beschrijving OplossingAansluiten OP EEN TV AansluitenTV Aansluiten MET EEN Hdmi Digitale Kabel Optische Kabel Niet meegeleverdAansluiten OP Externe Apparaten Weergave++AUX Kabel Optische of Analoge Audiokabel++Optische Kabel Functie Auto Power Down InvoermodusSoundbar Verbinden MET EEN BLUETOOTH-APPARAAT Aansluiten Bluetooth-apparaat++Meer informatie over Bluetooth Soundbar BT Ready weergeeftDE Samsung MULTIROOM-APP Installeren DE Multiroom APP GebruikenVoordat U Begint ++Beginselen van communicatie++De Samsung Multiroom App opstarten DE Soundbar Verbinden MET UW NetwerkMuziek in mobiele telefoon Internetradio Muziekdienst DE Functie Network Standby on Gebruiken ++Updateprocedure SOFTWARE-UPDATEBijwerken MET USB ++Als niet Update werd weergegeven Automatisch BijwerkenProblemen Oplossen Specificaties Gewicht Hoofdapparaat SubwooferAlgeheel stroomverbruik bij stand-by W Van poortenLicentie Contact Samsung Wereldwijd Elektrische & elektronische afvalapparatuurManuel dutilisation Informations Relatives À LA Sécurité AvertissementsPrécautions FRASommaire 18 Câble Hdmi 19 Câble audio analogique ou optiqueAvant DE Lire LE Manuel Dutilisation Contenu++Icônes utilisées dans le présent manuel Panneau SUPÉRIEUR/FAÇADE Panneau ARRIÈRE/INFÉRIEUR ÉtiquetteTélécommande Permet de sélectionner une source connectée au SoundbarSilencieux RépéterInstallation DES Piles Dans LA Télécommande Marche/ArrêtInstallation DE LA Soundbar Center Line Installation Placer LA Soundbar SUR UN Support TV Installation DE LA Soundbar Sans SoclePlacez la Soundbar sur un support TV Connexion Automatique AU Caisson DE Graves Connexion DU Caisson DE GravesConnexion Manuelle AU Caisson DE Graves État Description Résolution État DU Témoin Indicateur LED SUR LE SubwooferConnexion DE Lappareil À UN Téléviseur ConnexionNon fourni Câble HdmiCâble Optique Non fourni Câble Hdmi Raccordement À DES Appareils ExternesAffichage ++Câble AUX Câble Audio Analogique OU Optique++Câble Optique Mode D’ENTRÉE Fonction Auto Power DownAppuyez sur le bouton Connexion Périphérique BluetoothNouveau Lisez de la musique sur le périphérique connecté ++À propos du Bluetooth Le Soundbar prend en charge les données SBC 44,1 kHz, 48 kHzInstallation DE Lapplication Samsung Multiroom Utilisation DE Lapplication MultiroomAvant DE Démarrer ++Bases de communicationConnexion DE LA Soundbar À Votre Réseau Service musical++Lancement de lapplication Samsung Multiroom Utilisation DE LA Fonction Network Standby on Mise À Jour VIA USB Mise À Jour Logicielle++Procédure de mise à jour ++Si Update n’est pas affiché Mise À Jour AutomatiqueLa télécommande ne fonctionne pas TépannageLensemble ne sallume pas Aucun son nest émisSpécifications Poids Unité principale Caisson de bassesAa Avis de licence libre LicenceLicence La déclaration de conformité originale se trouve sur le siteComment contacter Samsung dans le monde Elimination des batteries de ce produit
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HW-J6510R/XE, HW-J6511R/XE, HW-J6500R/XN, HW-J6501R/EN, HW-J6501R/XN specifications

The Samsung HW-J6501R/ZF, HW-J6500R/EN, HW-J6501R/XN, HW-J6501R/EN, and HW-J6500R/XN are part of Samsung's renowned soundbar lineup, designed to elevate your home audio experience. These models are particularly known for their advanced audio technologies, sleek design, and user-friendly features, making them an excellent choice for music and movie enthusiasts alike.

One of the standout features of these soundbars is the Multiroom function, which allows users to connect multiple Samsung sound devices within their home for seamless audio streaming across different rooms. This feature is perfect for creating an immersive audio environment, enabling you to enjoy your favorite sounds wherever you are in the house.

In terms of audio performance, the HW-J6501 series is equipped with a 3.1 channel speaker system that provides rich, immersive sound quality. With a total output power of up to 340 watts, the speakers produce clear dialogue and powerful bass, making them ideal for both cinematic experiences and music playback. The included wireless subwoofer delivers deep low frequencies, enhancing the overall audio impact, particularly during action scenes or musical compositions.

The soundbars are also integrated with Samsung's Distortion Cancelling technology. This innovative feature minimizes distortion, helping to maintain audio clarity and offering a more balanced sound profile, even at higher volumes. This technology ensures that the listening experience remains enjoyable without unwanted noise interference.

Another significant aspect of the HW-J6501 and HW-J6500 models is their compatibility with various audio formats, including Dolby Digital, DTS, and other high-definition audio codecs. This compatibility ensures that users can experience high-fidelity sound from their favorite media sources, including streaming services, Blu-ray discs, and games.

Connectivity options abound with Bluetooth and HDMI inputs, allowing for easy pairing with smartphones, tablets, or TVs. Additionally, Samsung’s One Remote Control feature enables users to control both their TV and soundbar conveniently from a single remote, simplifying the user experience.

These soundbars boast a stylish, elongated design that fits comfortably under most television setups, providing both aesthetic appeal and practicality. With easy installation and intuitive controls, the Samsung HW-J6501R/ZF, HW-J6500R/EN, HW-J6501R/XN, HW-J6501R/EN, and HW-J6500R/XN soundbars are an excellent addition to any home theater system, bringing unparalleled sound performance and sleek design to your living space. Whether for movie nights or music enjoyment, these soundbars stand out for their impressive acoustic characteristics and modern features.