Troubleshooting
TROUBLESHOOTING |
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Before requesting service, please check the following. |
| HUB doesn't work p |
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The unit will not turn on. |
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| ●● Is the HUB | plugged |
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●● | Is the power cord plugged into the outlet? | ¼¼ |
| ●● Is the LAN cable con | |||
| Connect the power plug to the outlet. | ||||||
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| wireless router and t | |||
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A function does not work when the button is pressed. | ●● When the HUB is plu | ||||||
HUB’s front | indicato | ||||||
●● Is there static electricity in the air? |
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¼¼Disconnect the power plug and connect | |||||||
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| it again. | operating properly? | ||||
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Sound is not produced. |
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●● Is the Mute function on? | ¼¼Press the Mute button to cancel the |
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●● Is the volume set to minimum? | function. |
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¼¼ |
| Soundbar doesn't w |
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| Adjust the Volume. |
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The remote control does not work. |
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| ●● Is the Soundbar plug | ||||
●● Are the batteries drained? | ¼¼Replace with new batteries. |
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●● Is the distance between the remote | ¼¼Move closer to the unit. |
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| control and main unit too far? |
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The TV SoundConnect (TV pairing) failed. |
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●● Does your TV support TV | ¼¼TV SoundConnect is supported by some |
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| SoundConnect? | Samsung TVs released from 2012 on. |
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| Check your TV to see if it supports TV |
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●● Is your TV firmware the latest version? | SoundConnect. |
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¼¼Update your TV with the latest firmware. |
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●● Does an error occur when connecting? | ¼¼Contact the Samsung call centre. |
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●● Reset the TV MODE and connect again. | ¼¼Press and hold the +# button for |
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| 5 seconds to reset the TV |
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| SoundConnect connection. |
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The red LED on the subwoofer blinks and the subwoofer is not producing |
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sound. |
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●● Your subwoofer may not be connected | ¼¼Try to connect your subwoofer again. |
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| to the main body of the product. | (See Page 13) |
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The subwoofer drones and vibrates noticeably. |
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●● Try to adjust the vibration of your | ¼¼Press the WOOFER button on your |
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| subwoofer. | remote control to adjust its value |
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| (between |
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